[Resolved]  Reliance Broadband Internet — L.V Vijay Shankar & Associates & Reliance Broadband Internet

I had applied for reliance broadband connection in Jan'09 by paying three months advance rental. After March'09 i was called up and asked to pay bill for next 3 months although i was informed that i would be receiving only monthly bills after March following which i asked for termination of Internet connection. The people who had provided the connection kept telling me that they have sent the monthly bill to my address which i never received. Finally i asked them to terminate the connection to which they asked me to call mumbai office call center, which i did on 9th April. However i am still receiving a bill of Rs 3448.98 which is surprising to me considering the connection has been already terminated a month back. I have been asking the call center people to send me the exact bill for the month of March, instead of the bill for the next three months which is not applicable at all since the connection has been terminated. But they initially told me that i have to pay the bill amount and rest of the charges will be refunded. Another call center executive told me that since my billing plan is a quarterly plan i will receive the correct bill upto the date of termination after June and i can ignore the current bill. Today (May 12) i have received a legal notice from L.V Vijay Shankar & Associates again asking me to pay Rs 3448.98. On calling the customer care i have been asked to ignore even this notice and they are again telling me that i will receive a proper bill. I asked them for a email confirmation regarding the same since earlier also i have been asked to ignore bills and still i am receiving these notices to which they are saying that their system does not allow them to provide any e-mail confirmation.
All in all their billing process and customer handling seems to be highly flawed.