Reliance Broadband — Non availability of Net for more than 15 days | |||
Hello, I am a subscriber of Reliance Broadband with subscriber id[protected].For the past 3 months I am facing slow speed issue during night times from 6pm to 1am and ,inspite of repeated complaints to the customer care my problems were not resolved at all and without my concern the complaints were closed.And to add that from March 20th ,2013 the net connection was totally not available.I raised a complaint regarding this on March 21st, and I was assured that the problem would be resolved within 24 hours.But even after 2 days the problem was not soved at all , as a result I escalated the complaint to Reliance appleate authority and they promised me a speedy resolution within 24 hours but again the issue wasnt resolved and I had to call each day appleate authority to know the status of the complaint as the technical people didnt even show the manner to call and notify the customers.Each day I was getting some silly excuses from appleate and promises that the issue would be solved by the end of day and on March 29 the complaint was closed again without my concern and without solving the issue.So I had to reopen the complaint again and till today ,each day the appleate authority is cheating me everyday by telling the problem would be solved by end of day or in 2 days etc.They are givng false promises to customers like me, telling the problem would be resolved in day or two but the problem hasnt been solved yet.Due to this irresponsibilty of customer care and appleate authority of Reliance I had suffered huge financial loss of thousands of rupees and under deep mental stress.Kindly consider this complaint under high priority and take serious action against Reliance Communication for causing me huge financial and mental stress. Hoping for your quick resolution Sunit.R Was this information helpful? | |||
 8 Comments | |||
Comments
Call customer care and take complaint number from reliance care and they will solve a problem in 72 hrs.
Reply
Reliance Broadnet — Non availibility of net connection
Dear Sirs,Since last six months I'm regularly complaining in respect to non-availibility of net connection but none cares to heed my complaints(my user Id is[protected] and corresponding land line no is [protected].
Spidigo / Broadband — slow speed and more problems
Dear Sirs,My name is Krunal Thakkar I am using Spidigo broadband,my user id is jr_thakkar, last 10 to 15 days i have facing problem of slow speed, i have complained 10 times on companies customercare but there is no solution till today, what can i do ?
Thanks
Krunal Thakkar
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
lol ...RCOM customer care guys will say these kind of words like they r escalating the issue and they consider it as high priority
But beware guys don't subscribe to reliance broadband it is the India's worst broadband provider
My suggestion is to choose local provider instead of RCOM ( india's Worst broadband provider )
But beware guys don't subscribe to reliance broadband it is the India's worst broadband provider
My suggestion is to choose local provider instead of RCOM ( india's Worst broadband provider )
Yes I agree to the same.. Choose any other damn service provider but not Reliance. I am facing the same slow speed issue since Feb 24th.
Every time I call customer care I have been given a new eta, instead of a solution. Condition still the same today.
They cannot raise a complaint, saying this is a known issue and when I ask for a waiver they cannot provide me the same, as there is no complaint raised. I simply do not understand their logic. When you talk to them you feel like talking to a bunch of without any logical/reasoning capabilities.
The apeallette authority is also least bothered to reply to the email.
The best way to treat these a** hol** is to stop play the bills, till the issue gets resolved. And pay only when a waiver is provided for the period in which is service was disrupted.
Every time I call customer care I have been given a new eta, instead of a solution. Condition still the same today.
They cannot raise a complaint, saying this is a known issue and when I ask for a waiver they cannot provide me the same, as there is no complaint raised. I simply do not understand their logic. When you talk to them you feel like talking to a bunch of without any logical/reasoning capabilities.
The apeallette authority is also least bothered to reply to the email.
The best way to treat these a** hol** is to stop play the bills, till the issue gets resolved. And pay only when a waiver is provided for the period in which is service was disrupted.
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
they claim for escalating complaints to higher departments and all, they are messing around and are puppets to their higher authorities. Shameless people, are not paying attention to waiver of a 22 days disconnected service. on the contrary i was virtually forced to pay 6 months adv bill, coz if i had waited for them to solve my complaints and demands for compensation, those leeches might have sucke the late penalty from me. Never go for Rcomm broadband.
My dear consumer frns, help me out. lollipop dene se baaz nai aate rcomm wale...!
My dear consumer frns, help me out. lollipop dene se baaz nai aate rcomm wale...!
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