[Resolved] Reliance Broadband — Non-connectivity of Reliance Broadband | |||
Hello, I am a customer of Reliance for more than 6 months now and not a single month to pass by where the connectivity is not disrupted. Earlier the complaints were lodged and issues used to get resolved in 2-3 days and no waiver was offered as all the request used to get closed within 24 hours and as per Reliance policy no waiver was provided. So every time you have to call and verify whether the request is closed or not and Reliance will never check with customer whether the issue is resolved or not. Last month the internet connectivity was not there for a week and no waiver is provided again. Customer care refused to take the complaint and writing a mail to [protected]@relianceada.com hasn't worked. I have gone through all the possible escalation mechanism from customer care, appellete body and Reliance president services without any response and action. Currently my connection is not working since 12th June and no action is taken yet. Kindly do the needful to get the connectivity restored. My user id is[protected] and complaint number is[protected]. Regards, Praveen Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
dear,
sir,
sub .my deta card usage internet in my account no.is [protected] total usage for month
sir,
sub .my deta card usage internet in my account no.is [protected] total usage for month
Hi,
Is your issue resolved. I am using reliance net connect data card, also facing billing issue, from reliance no response from past one month, even though I have registered many complaints through customer service.
Regards,
P. Jayanthi
Is your issue resolved. I am using reliance net connect data card, also facing billing issue, from reliance no response from past one month, even though I have registered many complaints through customer service.
Regards,
P. Jayanthi
I got my issue fixed externally as there is no assistance what so ever from Reliance. It is highly unprofessional as I went through complaining across their complete hierarchy from customer care to appellate body till Reliance president services without my issue getting resolved.
So my suggestion is get it resolved yourself and don't expect any rebate if yours is postpaid connection. BTW confirm first whether your service is suspended or not if the payment is not made. As your service will get suspended without fail and you will get bills irrespective of the fact whether you have connectivity or not.
So my suggestion is get it resolved yourself and don't expect any rebate if yours is postpaid connection. BTW confirm first whether your service is suspended or not if the payment is not made. As your service will get suspended without fail and you will get bills irrespective of the fact whether you have connectivity or not.
Hi,
Thanks for your reply. If you have time please go through the below email, which I have sent to customer service people, president services, etc.. My account is still active. I have registered complaints over phone from May 20th, and sent my first email on June 13th. But no solution at all. I cant rectify by myself also, as I need the connection to work from home.
below is the email chain.
Dear Sir / Madam,
Please take some time to go through the below chain of emails, regarding my billing issues, which is pending from May 21st. Please go to the bottom of this mail thread, to see my issue, which is send on June 13th.
My first complain was registered by the floor supervisor on May 29th[protected], which is not yet resolved.
Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP. I am extremely tired with kind of service / solution provided by the Reliance customer care.
Thanks & Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, June 18, 2013 4:19 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: RE: RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.
We regret the inconvenience.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Your complaint has been registered for billing issue vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.
We would appreciate your patience and co-operation in this regard.
Assuring you of our best services always.
Thank you for choosing Reliance.
Best regards,
Ganesh Chorge
Officer - Customer Care
Reliance Communications Limited
For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Monday, June 17, 2013 08:58 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: RE: From Reliance netconnect number - [protected]
Hi,
For your information, I have sent my email on June 13th regarding the issue, which is pending from May 21st, but below mail says that one more request id created on 17th of June.
May I know what for this complaint id created, already I have two complaints registered with Reliance, which is not resolved yet, created almost a month back. Now one more complaint created with 17th of June date, and it will take another 5 days to resolve the issue. I don’t understand this concept.
Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, June 17, 2013 11:23 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.
We regret the inconvenience.
Your complaint has been registered vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.
We would appreciate your patience and co-operation in this regard.
Assuring you of our best services always.
Thank you for choosing Reliance.
Best regards,
Amit Tiwari
Officer - Customer Care
Reliance Communications Limited
For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Monday, June 17, 2013 08:41 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: From Reliance netconnect number - [protected]
Dear Sir,
Thanks for your reply. So it will take another 5 days . Really I am very tired with the customer support service and feedback from Reliance.
Registered on May 29th still not resolved. But I have made the payment of Rs.750 as per Janani’s promise, which is at no fault from me.
Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, June 17, 2013 12:53 AM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated on June 15, 2013 for your Netconnect+ number [protected], regarding billing issue.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Your complaint is already registered vide service request ID:[protected]on 05/29/2013 04:01:14 PM) and it would be resolved within 5 days from the request date.
We would appreciate your patience and co-operation in this regard.
Regards,
Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited
For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Saturday, June 15, 2013 09:59 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: From Reliance netconnect number - [protected]
Dear Sir,
Thanks for your reply.
Given below are the details of your interest.
Complete billing address (registered with us) : 63, TANSE COLONY, ONDIPUDUR, COIMBATORE – 641016, TAMILNADU.
Subscriber complete name (registered with us) - RAMESH ARAVIND C O HOLDING LTD.
Customer Application Form number (CAF) : NOT SURE WHAT IT IS. Our reliance no is :[protected].
Relationship number :[protected]
Customer Account Number (CAN) :[protected]
Billing Account Number (BAN) :[protected]
Date of birth : 22.03.1966
Registered e-mail ID : [protected]@yahoo.com
Alternate contact number : [protected], [protected]
Suitable time to contact : please call in [protected], about 2 to 4 pm..
Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Friday, June 14, 2013 7:09 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated June 13, 2013 for your Reliance Netconnect+ number [protected], regarding billing dispute.
We request you to write to us with the following details for validation process:
Complete billing address (registered with us)
Subscriber complete name (registered with us)
Customer Application Form number (CAF)
Customer Account Number (CAN)
Billing Account Number (BAN)
Date of birth
Registered e-mail ID
Alternate contact number
Suitable time to contact
We would require the same to assist you better.
Assuring you of our best services always.
Thank you for choosing Reliance.
Regards,
Bhupinder Singh
Officer - Customer Care
Reliance Communications Limited
For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: JAYANTHIPALANISAMY (jayanthi.[protected]@weh.sg)
Date: Thursday, June13, 2013 08:10 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: From Reliance netconnect number - [protected]
Dear Sir / Madam,
Reliance netconnect number –[protected]
The connection holder name is R.D.Ramesh Aravind . I am Mrs.Ramesh.
This email is regarding my Billing issue. After so much of follow up with customer service, Reliance outlet and Reliance Web World, from May 21st, I am extremely fed up with the explanation given. That is why sending this email.
I took the netconnect Broadband connection on Nov 1st 2011, First I paid around INR 2200, and they told me it will be applicable for 3 months, after 3 months I can go for advance rental or monthly rental.
So after three months over I went for 4 months advance rental plan, in between once I paid some 300+ Rs, once some 190+ Rs, they asked me to pay because of billing period issues.
Then it was very troublesome for me to follow up with customer service or Reliance outlet, because every month I will face some issue, for example once they disconnected my line, since I didn’t pay 190 Rs, which I was not aware of it at all.
I am working for a Singapore company, since suddenly they deactivated my line, I was unable to connect, which I didn’t think of deactivation at all, around May or June 2012, when I called customer service, asking why I was unable to connect, they told me "the service was deactivated, since I didn’t make the 190 Rs, and whatever it is, if I make the payment, then only they can activate the line. Immediately I rushed to the outlet to make the payment and after 4 hours they activated the line, which disturbed my work to the maximum, then I called my SG office to tell the issue and ask sorry from them, because of this reliance issue"
Because of the above issue, I asked the outlet people, is there any long term rental available, then they suggested me to go for 6 months rental and asked they asked for a letter and address proof to convert to 6 months rental, and after providing the same, I made my first 6 months rental in June 2012, which was for the period June to December 2012.
I made my next 6 months rental Rs 3400, in the same Reliance outlet in Dec 2012, which will be active up to June 19th 2013. Then in the month of April, I went and ask the outlet people, regarding my next rental payment, And they told me to make the payment in June 2013.
But meanwhile, I received a bill for Rs 750 on May 20th, the billing period is from April 20th to May 19th. I was shocked by this bill, went to the same Reliance outlet (Coimbatore – Singanallur outlet, where I made the advance rental payment), to ask regarding the bill, they simply told me that my advance rental is active up to June 2013, so they don’t know why the bill got generated, and asked me to call customer service and check with them.
So, when I called the customer service on May 22nd, they told me that, my advance rental plan is not activated and the connection is under silver line plan, so every month bill around 800 got deducted from Rs.3400 and it was over by March, that is why getting a bill for April.
Then CS people told me that no other choice other than making the payment, then asked me to wait for 48 hours, to check anything can be done. So after 48 hours, when I call nothing happened, like this I called the customer service every day and waited until May 29th, on May 29th, I asked Customer service people to pass the phone to their superior, at first they refused to give, when I was extremely angry, so they pass the line to their Floor supervisor, and she told me that she will create a complaint and the complaint will be resolved in 5 days, and gave me the complaint number[protected], Which is not yet resolved..
I used to call the CS people every day, regarding this complaint, they told me another 24 hours, at last on 10th of June, Mrs.Janani from Racecourse – Coimbatore Reliance head office, called me and told me the below. She told me that this advance rental plan is called “RETENTION PLAN”. Since I have taken my 6 months advance rental in June 2012, I can not take another 6 months advance rental in Dec 2012, Since the outlet people are not aware of this plan, they have failed to inform the customer regarding this plan, and just took the money from the customer. She asked me to make this 750 Rs payment, there is no other go, and she promised that she will activate 2 months 0 rental for me”, because my 6 months advance rental is still there. When I asked for some acknowledgement for the same, she told me that cant give any acknowledgement, regarding this issue, but she told me, when I call in the office phone, she will answer the office phone call. So yesterday I went and made the payment of 760 Rs, even though it is none of my fault, and after that called at least 20 times to the number[protected], to inform Janani about my payment. It is keep on ringing, nobody answer the call.
On June 6th I raised one more complaint on Reliance outlet, where I made the 6 months advance rental in Dec 2012, but they are not willing to give any information and asking the customer to talk to customer service people, for each and every single issue. The complaint number is[protected] . When I went and ask here, they told me it is because of short of man power in the office. They gave me their supervisor number [protected], and asked me to talk to him, but he is also not answering his phone call.
1. Is it the customer’s fault, if the outlet has short of manpower.
2. In what way it is correct to ask me to pay another Rs. 750, without which cant proceed further. Why should I pay Rs.750 for the month of April 2013, when my advance rental is already there?
3. Since I always face short of time and extremely tired with the outlet and customer service people, I just went and paid that Rs. 750 in reliance web world also, after that when I call Janani to inform the same (who told me to pay the amount and promised me for 2 months 0 rental), not answering the phone call at all. I don’t know why people are failing to keep their promises.
4. I have checked with customer service also and came to know that zero rental is not activated for[protected].
5. I am very very tired with the service (no words to say) and billing issues, so I want a right person to take up this issue and solve this issue ASAP. I don’t want to face any such issue in future, it is very irritating, because of which I am loosing concentration in my office work.
Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP.
Thanks and Regards,
P. Jayanthi
Thanks for your reply. If you have time please go through the below email, which I have sent to customer service people, president services, etc.. My account is still active. I have registered complaints over phone from May 20th, and sent my first email on June 13th. But no solution at all. I cant rectify by myself also, as I need the connection to work from home.
below is the email chain.
Dear Sir / Madam,
Please take some time to go through the below chain of emails, regarding my billing issues, which is pending from May 21st. Please go to the bottom of this mail thread, to see my issue, which is send on June 13th.
My first complain was registered by the floor supervisor on May 29th[protected], which is not yet resolved.
Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP. I am extremely tired with kind of service / solution provided by the Reliance customer care.
Thanks & Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, June 18, 2013 4:19 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: RE: RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.
We regret the inconvenience.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Your complaint has been registered for billing issue vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.
We would appreciate your patience and co-operation in this regard.
Assuring you of our best services always.
Thank you for choosing Reliance.
Best regards,
Ganesh Chorge
Officer - Customer Care
Reliance Communications Limited
For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Monday, June 17, 2013 08:58 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: RE: From Reliance netconnect number - [protected]
Hi,
For your information, I have sent my email on June 13th regarding the issue, which is pending from May 21st, but below mail says that one more request id created on 17th of June.
May I know what for this complaint id created, already I have two complaints registered with Reliance, which is not resolved yet, created almost a month back. Now one more complaint created with 17th of June date, and it will take another 5 days to resolve the issue. I don’t understand this concept.
Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, June 17, 2013 11:23 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated June 17, 2013 for your Reliance Netconnect+ number [protected], regarding billing issue.
We regret the inconvenience.
Your complaint has been registered vide service request ID:[protected]on 06/17/2013 at 08:35:40 PM ) and same will resolved within 05 days from the time complaint has been logged.
We would appreciate your patience and co-operation in this regard.
Assuring you of our best services always.
Thank you for choosing Reliance.
Best regards,
Amit Tiwari
Officer - Customer Care
Reliance Communications Limited
For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Monday, June 17, 2013 08:41 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: RE: From Reliance netconnect number - [protected]
Dear Sir,
Thanks for your reply. So it will take another 5 days . Really I am very tired with the customer support service and feedback from Reliance.
Registered on May 29th still not resolved. But I have made the payment of Rs.750 as per Janani’s promise, which is at no fault from me.
Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, June 17, 2013 12:53 AM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated on June 15, 2013 for your Netconnect+ number [protected], regarding billing issue.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Your complaint is already registered vide service request ID:[protected]on 05/29/2013 04:01:14 PM) and it would be resolved within 5 days from the request date.
We would appreciate your patience and co-operation in this regard.
Regards,
Abdul Shaikh
Officer-Customer Care
Reliance Communications Limited
For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.
You can also call Reliance Customer Care at *355, 30335555 &[protected].
You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.
"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: JAYANTHI PALANISAMY (jayanthi.[protected]@weh.sg)
Date: Saturday, June 15, 2013 09:59 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Subject: RE: RE: From Reliance netconnect number - [protected]
Dear Sir,
Thanks for your reply.
Given below are the details of your interest.
Complete billing address (registered with us) : 63, TANSE COLONY, ONDIPUDUR, COIMBATORE – 641016, TAMILNADU.
Subscriber complete name (registered with us) - RAMESH ARAVIND C O HOLDING LTD.
Customer Application Form number (CAF) : NOT SURE WHAT IT IS. Our reliance no is :[protected].
Relationship number :[protected]
Customer Account Number (CAN) :[protected]
Billing Account Number (BAN) :[protected]
Date of birth : 22.03.1966
Registered e-mail ID : [protected]@yahoo.com
Alternate contact number : [protected], [protected]
Suitable time to contact : please call in [protected], about 2 to 4 pm..
Regards,
P. Jayanthi
[protected][protected][protected][protected]
From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Friday, June 14, 2013 7:09 PM
To: JAYANTHI PALANISAMY
Subject: RE:'Reliance=[protected]' RE: From Reliance netconnect number - [protected]
Dear Customer,
This is with reference to your e-mail dated June 13, 2013 for your Reliance Netconnect+ number [protected], regarding billing dispute.
We request you to write to us with the following details for validation process:
Complete billing address (registered with us)
Subscriber complete name (registered with us)
Customer Application Form number (CAF)
Customer Account Number (CAN)
Billing Account Number (BAN)
Date of birth
Registered e-mail ID
Alternate contact number
Suitable time to contact
We would require the same to assist you better.
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Officer - Customer Care
Reliance Communications Limited
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-----Original Message-----
From: JAYANTHIPALANISAMY (jayanthi.[protected]@weh.sg)
Date: Thursday, June13, 2013 08:10 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com)
Subject: RE: From Reliance netconnect number - [protected]
Dear Sir / Madam,
Reliance netconnect number –[protected]
The connection holder name is R.D.Ramesh Aravind . I am Mrs.Ramesh.
This email is regarding my Billing issue. After so much of follow up with customer service, Reliance outlet and Reliance Web World, from May 21st, I am extremely fed up with the explanation given. That is why sending this email.
I took the netconnect Broadband connection on Nov 1st 2011, First I paid around INR 2200, and they told me it will be applicable for 3 months, after 3 months I can go for advance rental or monthly rental.
So after three months over I went for 4 months advance rental plan, in between once I paid some 300+ Rs, once some 190+ Rs, they asked me to pay because of billing period issues.
Then it was very troublesome for me to follow up with customer service or Reliance outlet, because every month I will face some issue, for example once they disconnected my line, since I didn’t pay 190 Rs, which I was not aware of it at all.
I am working for a Singapore company, since suddenly they deactivated my line, I was unable to connect, which I didn’t think of deactivation at all, around May or June 2012, when I called customer service, asking why I was unable to connect, they told me "the service was deactivated, since I didn’t make the 190 Rs, and whatever it is, if I make the payment, then only they can activate the line. Immediately I rushed to the outlet to make the payment and after 4 hours they activated the line, which disturbed my work to the maximum, then I called my SG office to tell the issue and ask sorry from them, because of this reliance issue"
Because of the above issue, I asked the outlet people, is there any long term rental available, then they suggested me to go for 6 months rental and asked they asked for a letter and address proof to convert to 6 months rental, and after providing the same, I made my first 6 months rental in June 2012, which was for the period June to December 2012.
I made my next 6 months rental Rs 3400, in the same Reliance outlet in Dec 2012, which will be active up to June 19th 2013. Then in the month of April, I went and ask the outlet people, regarding my next rental payment, And they told me to make the payment in June 2013.
But meanwhile, I received a bill for Rs 750 on May 20th, the billing period is from April 20th to May 19th. I was shocked by this bill, went to the same Reliance outlet (Coimbatore – Singanallur outlet, where I made the advance rental payment), to ask regarding the bill, they simply told me that my advance rental is active up to June 2013, so they don’t know why the bill got generated, and asked me to call customer service and check with them.
So, when I called the customer service on May 22nd, they told me that, my advance rental plan is not activated and the connection is under silver line plan, so every month bill around 800 got deducted from Rs.3400 and it was over by March, that is why getting a bill for April.
Then CS people told me that no other choice other than making the payment, then asked me to wait for 48 hours, to check anything can be done. So after 48 hours, when I call nothing happened, like this I called the customer service every day and waited until May 29th, on May 29th, I asked Customer service people to pass the phone to their superior, at first they refused to give, when I was extremely angry, so they pass the line to their Floor supervisor, and she told me that she will create a complaint and the complaint will be resolved in 5 days, and gave me the complaint number[protected], Which is not yet resolved..
I used to call the CS people every day, regarding this complaint, they told me another 24 hours, at last on 10th of June, Mrs.Janani from Racecourse – Coimbatore Reliance head office, called me and told me the below. She told me that this advance rental plan is called “RETENTION PLAN”. Since I have taken my 6 months advance rental in June 2012, I can not take another 6 months advance rental in Dec 2012, Since the outlet people are not aware of this plan, they have failed to inform the customer regarding this plan, and just took the money from the customer. She asked me to make this 750 Rs payment, there is no other go, and she promised that she will activate 2 months 0 rental for me”, because my 6 months advance rental is still there. When I asked for some acknowledgement for the same, she told me that cant give any acknowledgement, regarding this issue, but she told me, when I call in the office phone, she will answer the office phone call. So yesterday I went and made the payment of 760 Rs, even though it is none of my fault, and after that called at least 20 times to the number[protected], to inform Janani about my payment. It is keep on ringing, nobody answer the call.
On June 6th I raised one more complaint on Reliance outlet, where I made the 6 months advance rental in Dec 2012, but they are not willing to give any information and asking the customer to talk to customer service people, for each and every single issue. The complaint number is[protected] . When I went and ask here, they told me it is because of short of man power in the office. They gave me their supervisor number [protected], and asked me to talk to him, but he is also not answering his phone call.
1. Is it the customer’s fault, if the outlet has short of manpower.
2. In what way it is correct to ask me to pay another Rs. 750, without which cant proceed further. Why should I pay Rs.750 for the month of April 2013, when my advance rental is already there?
3. Since I always face short of time and extremely tired with the outlet and customer service people, I just went and paid that Rs. 750 in reliance web world also, after that when I call Janani to inform the same (who told me to pay the amount and promised me for 2 months 0 rental), not answering the phone call at all. I don’t know why people are failing to keep their promises.
4. I have checked with customer service also and came to know that zero rental is not activated for[protected].
5. I am very very tired with the service (no words to say) and billing issues, so I want a right person to take up this issue and solve this issue ASAP. I don’t want to face any such issue in future, it is very irritating, because of which I am loosing concentration in my office work.
Above all I have received my another bill on June 21st, So I have called the customer service once again on June 21st, interaction number is [protected], created by Floor Supervisor (Suguna or Chandra don’t remember exactly). Can you please look into this issue and help to solve ASAP.
Thanks and Regards,
P. Jayanthi
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