[Resolved]  Reliance Broadband — Reliance forcing to pay more bill_User-ID_[protected]

Address:

Uttar Pradesh

I was using Reliance services and last month on 31-APR I have moved house in same location.

I have informed the same before changing the house to customer care on 13-Mar-12, ID is[protected] and request to terminate my connection on or before 19-Mar-12, for that period I have already paid the bill. On 22nd Mar, I have received a call from relationship team to know the reason for connection withdraw and same reason given by me. She told me that we will serve you new location and you don’t have to pay any reinstallation charges at new location. I said OK for that condition but when I again call on customer care to shift my connection at my new place they dine to install as there is no DP available in 201012 PIN code. I have again request to terminate my connection on 2nd APR , ID is[protected].

Today (12th APR), I have received a call from their side to pay 1000Rs bill. Please ask them how it is possible when I have request for termination twice in a month?

I request them to either provide your service at my new place as committed by your representative or wave off charges for the days I have not used services provided by you.

I do not want to use their services after 19-Apr-12 but this is only because of wrong commitment by their representative. I hope you will definitely consider my request.

I am ready to pay bill for 10 days till 31-Mar-12 but they are threatening me to pay for full month. While after 30-Mar, I have not used their services.

Reliance has no values about their commitment. They are just cheating their customer.

Please help.