Reliance Broadband — Slow Speed and Poor service

Address:

South Delhi, Delhi

Hello

My name is Soumik. I am from Delhi. Reliance broadband User ID :[protected]

I have been using the reliance connection from past 2.5 years and whatever plan i chose, i was getting that much amount of Download speed. The speed never went down
On jan 6 2012 i upgraded to 1Mbps Combo plan ( Zoom _1_Advance ). Till June end i was gettings proper 1mbps download speed ( transfer rate 125KB/s ), There were some issues in the underground copper cable that were replaced twice in month of June. Since then that is from July 3 i started having slow speed issue, where the download speed used to drop to 300kbps and remained like that for 2 hours and then it would rise back to 1mbps. All these tests were done on the reliance portal speedometer

i have registered lot many complaints for the same. Then in the month of August, i started getting a new problem. My internet download speed started to remain constant at 740kbps as checked on reliance portal speedometer. It never rose above or dropped below that 740Kbps. This continued for 5 days. I made complaints and calls for the slow speed but what i was told that as my connection is not a lease line, the speed will vary. I agree to it, but it never varied. It remained stuck on that 740kbps. From Aug 5 i had no internet connection till 16th August..

Complaint IDs :

[protected] on 1st Aug )
[protected] on 11th Aug )

now i still have problem with the connection, The speed is still the same 740Kbps, i havent changed my plan, it still shows me Zoom_1_Advance. I had a word with Bhumik Mehta Officer-Customer Care Reliance Communications Limited. and with Mr. Mohammad Waseem. they both tried to convince me for the same that since its not a lease line so there will be fluctuation between 512 kbps and 1000 kbps (1mbps )...

Why this is happening now, why it never happened for 6 months when i upgraded plan to 1mbps on Jan 6 2012. I always told the reliance customer care and at the appellate authority office that this slow speed issue arose after the underground cable was repaired in June month, Before that i was using my connection at full 1mbos. Since then i am having speed issue and my speed it stuck at 740kbps. It never went above this since July 3 2012. I used to get always full 1mbps speed as download before June..

I have faced the connection problems 6 times from the period of June 2012 till August 16 2012. I am not getting the proper speed that i always got in the past 6 months. I want the speed back to where it should be and not sticking to just 740 kbps. but to rise till 1mbps as i paying Rs 999 for it..

It is my humble request that you look into this matter and get this resolved as soon as possible as this is causing me frustration and i am paying for services which im not even getting

I am sending attached copy of screen shots as a proof of what my plan is and what all speeds i have been getting ( speed test done on reliance portal ) , and the screenshot of total number of email sent for the slow speed and other issues to reliance . The first image shows the Plan on the right hand side of the image.

Regards
Soumik Sen

Contact Number : [protected]
Landline :[protected]

email : soumik.[protected]@gmail.com