Reliance Broadband — Unreasonable charges in bill

sh.himanshu

Address:

Pune, Maharashtra

Date:[protected]

Hi,

My wife, Mrs.(name removed), was a reliance broadband user & she requested to close her broadband account in December 2010. Following which, reliance personnel even came and collected the broadband modem after disconnection in February 2011 (ref. email copy attached). Today, after almost 16 months, she received a call from some lawyer # [protected] stating that case has been lodged against her and she needs to pay Rs. 5344 to Reliance immediately or to make herself appear in court / or face arrest as there were dues against her reliance account number [protected].

Even though,we agree to pay amount that can be reasonably which is limited to fixed monthly charge till the termination happened but I do not see any logic in this demand for Rs 5344 and I would like to bring your attention towards the larger issue.

First, Telecom ministry must penalise such service providers for harassing customers in such a manner. Second, service providers must clearly indicatepenalties and interest rate on every bill that can be charged in case there are some dues unpaid. Third, I found huge number of several similar instances against this company on internet, but still I find such cases happening unabated particularly from Reliance when a sound judiciary is in place in our country.

Overall, I feel that this is not the way customers should be treated.

Kindly accept our application (DOTEL/E/2012/06077) in consumer court to validate this attempt by Reliance to harass us by asking for significant late payment and interest charges & following up with such harassment calls. Looking forward to a fair decision which not only relieves us from any illogical charges demanded but also that penalises such operators for behaving irresponsibly.

Best Regards,
(name removed)

Attachment 1
============

From: <RCOMBB.[protected]@relianceada.com>
Date: Sun, Feb 13, 2011 at 7:50 PM
Subject: RCOM Service Termination Letter
To: (name removed)@gmail.com

Dear Customer,

We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 13/02/2011. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care

Attachment 2
============

Was this information helpful?

No (0)

Yes (0)

Related Reliance Communications reviews

View all 22889 Reliance Communications Reviews

Comments

kgdoshi

from Ahmedabad, Gujarat

Hi,

I have received a call from the very same number ([protected]) today i.e. on 20.04.2012. This call was made after I received a call from Rohan Khanna, [protected] (Supposedly a senior council) in the high court of Delhi on 07.04.2012. it seems that he has filed a complaint against me for not making payments and he has received this complain from RCOM for nonpayment of rent against the broad band connection which was surrendered in October 2011.

His tone was brash and rude and it’s such a shame that while I have my relationship with reliance since 2001 i.e. over a decade, they can’t establish the credibility of their own clients. The guy threatened to drag me to court, that I would have to face penalty charges, would be arrested if I dint pay up Rs 1682/-.

What’s intriguing me is that I had received a similar call on 16.12.2011 from Deepak Sharma, another senior council stating that I had to pay up Rs 628 failing which the same threat was rendered as stated above. Back in December I thought that there might have been some miscommunication so I paid up Rs 628 called Mr. Deepak Sharma confirming my payment. He assured me that a NOC would be sent by the court dismissing your case and that this would never happen again but strangely the incident is repeating itself in April 2012 (on 07th and 20th April).

I had filed a complaint with Reliance Broad Band helpline no[protected], spoke to the Sachin customer care representative and his supervisor as well assuring me that they would look into the matter and that nothing would happen. This was on the 07th April 2012.

I surrendered the connection in October 2011, handover the modem to the reliance representative confirm that on a call with the reliance customer care service guys (I believe this service is outsourced), get a call from Deepak Sharma, make a payment of Rs 628 in December 2011 (which was paid – receipt attached) against a connection which I was to believe was closed/surrendered and unused and subsequently assuring me that I would not be harassed again but in vain only to get a call yet again on the 07th and 20th April 2012.

I would sincerely urge the reliance team to ensure that this sort of harassment stops and that customers are not mentally tortured to pay up for connections that have been surrendered and pay for services not used. I would like to use this forum to highlight that while we are willing to cooperate and as responsible and educated citizens ensure timely payment of all bills for the services that we have used, this is simply not acceptable.

Regards,

A very unhappy, aggrieved and mentally harassed customer

[protected]

account no - [protected]

[protected]@gmail.com