Reliance Communications Complaints & Reviews

have been using Reliance mobile no [protected] since Aug 2005 & had no complaint regarding coverage. However since Aug 2009 i am facing severe coverage problems & cannot make or recieve calls whenever i am in Evershine Nagar malad west. i had made a complaint regarding the same on the third week of Aug & same was attended. since 3rd Sept 2009, i am facing the same problem in Evershine Nagar & had made a complaint regarding the same, complaint no being[protected]. i was given an assurance by the customer care executive that my problem shall be solved within 14 days time, but till date the problem persist & i would like to bring to your notice that i have lost business due to no coverage in my mobile. Even after repeated calls my complaint has fallen on deaf ears.

I would now like to request u since there is no coverage since the 3rd of Sept 2009, i may not be charged any rental for the said period till the time my problem is not solved. Also note that if the problem cannot be solved within the next 3 days, u are requested to disconnect my line permanently.

Please note that this lack of services has caused a severe loss of business to me & also caused severe mental trauma due to no connectivety.

You are requested to attend the same at the earliest

--
CK Xavier
[protected]

I am Neeraj. I have recieved gprs setting yet it is not working.plz help me about it

Sir i disconnected my reliance broadband connection before 3 months .

but they did not take their instruments and sending BILL every month.

BILLING ACCOUNT NO:[protected]

A/C NO:[protected]

BILL NO :[protected]

THEY R SENDING BILL AMOUNT OF Rs.15.74.

I CLEARED ALL THE ACCOUNT BALANCE. TILL NOW THEY R SENDING THE BILL EVERY MONTH. I NEED A SOLUTION FOR THIS.

Dear Concerned,

This is to bring to your notice that i have taken the broadband netconnect service from Reliance and have been using it since 19th August 2009.
All of a sudden my internet stopped working since 18th Sept'09.
When i called the customer care i came to know that i have exceeded the internet data usage limit.
When i checked my usage report it showed me 12082172.31 Kbs that is almost 12 GB.I never used the internet of this much size.When i asked the customer care executive how much charges i will have to pay, i was told that i have been charged for Rs. 10000/-
I had 3 GB of day usage and 10 GB of night usage but i have not at all crossed these limits.
I think i have been simply charged for this huge amount.
Request you to look into this on priority and get my charges waived off.

Thanking you in advance.

Prasad Zalba

I have space at gupta proviaion,bhupesh nagar,boargao square, gorewada road, nagpur for reliance tower for installing on rent if required than contact us our contact no.[protected],[protected].Mr.vijaykumar gupta.

I am Nirmesh Kumar, Asstt Engineer Power Grid Corp of India ltd , using reliance postpaid My unlimited Plan connections since June 2008. But suddenly they have charge calls for Rim CDMA to Reliance Smart n/w in my September 09 bill from 18 August09 onwards, without giving any intimation on changes in plan tariff. And i have launched the complaint in Reliance costumer care on 15 Sep,09 in this matter , but till date on action has been take from their side.My complaint No. is 10925103..And my bill payment due date is 1 Oct,09, after which late payment charges will be applicable. After launching complaint on 15 Sep,09 costumer care executive had told that resolution for the complaint will be given within 48 hrs, but now more than 80 hrs have been passed and on action has been taken. So kindly look into this matter.

I had charged my phone with life time validity special talk time vouchar of Rs 550 few months back.
As per this vouchar special talk time rates were applicable.
When my talk time was reducing rapidly i checked call rate and I found that Call rate were deducted at normal rate , not as per special tariff rate.I contacted company but their reply was my phone was recharged with other vouchar so STF expired.

This is nothing but cheating.
When company advertise that this tariff is for life time how can they withdraw ?
I have complained to company but their response is poor.
I have not received even message that my STF is withdrawn or anything .
Authorities should look into such type of cheatings by operators .

respected sir i am reliance customer my no is[protected] on 14sep in night about my 30 rupee ded from my balance with out reason when i call they tell me to call after 4 hours and on 15sep morning i call they say that yours complaint regestered and complaint no through sms came to you but complaint no not come so on15 th sep near about 6pm evening i make call to customer care *333 then the csa said tome in rough way" balance dekha hai kyon dekhega than after he abuse me of mother and give me challange that he would stop my no and on 16sep he do so.
now form three days i registered many complaints through nodal officer also his no is[protected] by my tata no[protected] you can check that sir how many calls i made ti this no andwhen i visit web world they give me in written that we cant do any thing on this you registered handset lost complaint and than yours no out going was stoped .sir tell me that how can iregistered handset lost complaint from the same no. when you hear the recording of 15sep evening about6pm all matter come in front of you .sir they also do this with my brothers no also the no is [protected] they cut automatic balance and the sim was not in use when we switch on mobile than the balance in negative when call to customer care they said that youcall after 10 days and yours balance will not given to you thats not fair sir we are average customers please help me
take suitable action against csa i was so harrash by him
start my out going facility
thankyou

This is reference to my Service request No. 10909207.

I have been requested to migrate my postpaid Reliance connection No. [protected] into prepaid on 14th September 09.

I have paid the all the bill amount including one month advance rental.

But still my connection not has been converted & when i called to customer care he says that i need to request again.

I therefore request you to please help me to get convert my Reliance no. [protected] from postpaid to prepaid.

HI,

Pls. see the general response of senior person from relaince on mail, below is the one example of it.

Hello,

Can i have any update on this, why do you people give your email address in esclation matrix if you don't even feel need to reply on mailers

Regards
Tribhuwan

--- On Mon, 9/14/09, TRIBHUWAN SINGH JHINKWAN <[protected]@yahoo.com> wrote:


From: TRIBHUWAN SINGH JHINKWAN <[protected]@yahoo.com>
Subject: Re: Regarding [protected]
To: rcomnodalofficer.[protected]@relianceada.com, rcomappellateauthority.[protected]@relianceada.com
Cc: Rcomnodalofficer.[protected]@relianceada.com
Date: Monday, September 14, 2009, 8:53 PM


Really shocked to see this type o[censored]nprofessional approch from your side, no response till yet.

--- On Sun, 9/13/09, TRIBHUWAN SINGH JHINKWAN <[protected]@yahoo.com> wrote:


From: TRIBHUWAN SINGH JHINKWAN <[protected]@yahoo.com>
Subject: Regarding [protected]
To: rcomnodalofficer.[protected]@relianceada.com
Cc: Rcomnodalofficer.[protected]@relianceada.com
Date: Sunday, September 13, 2009, 9:21 PM


HI,

Just want to have your serious action on this request, i have been facing issue with your so called poor services from reliance.
I have a relainace data card no-[protected], i was facing network related from 2nd of august, then i called customer care and my complaint no is[protected], they assued me that i will have update or call be resloved maximum by next working 48 hours, but nothing + comes not even any call, then after 15 more days, see the poor service-no update from your side in 15 days-shame on reliance poor services, regret to say i was useing this type of services since last 2 year.on 17 i called once again and i told your customer care executive that my no is still not working, i want this no to be terminiated, i have given request by that day,my bill generated on 5 th of every month and just want to remind you my data was not in active condition from 2nd of august, and that's what i update CCE of reliance, i told him i want to terminate this no and i told him that last month i paid the amount of 500 INR and by that time my bill was 330, so i told him i want this amount to be adjust in this bill and as per my data card issue-fault was from your end, so till my card dosn't get in active condition-shall i expect the waiver for that duration, he said yes- i will forword your request for waiver as well, and i asked him what will be the next step i have to follow, he said i need to wait for conermation call from your side, which will come in next 48 working hours, they will provide me terminiation request no and after that i need to go nearest relaince web-world to do termination of this number, but till now i haven't got any call from reliance, today when i checked my bill through internet, iam really shocked to see, bills are generating contiously" what a services this has been, i have discussed my this concern with mr Asim Raj on 18th of August as well, but he is not from UP circle, so i don't think he takes this thing seriuosly, and the number i have got for UP west nodal officer, gives dosn't exist message, this is one more problem with relaince-person who are sitting on top level for customer esclation-have been giving this type of number in which cutomer can never trackl them.

Anyways shall i expect any call from your end in this regard, because it's impossible to reach you on the number i have got to reach you[protected], if your this no has been changed, then kindly update your customer care executive as well for your number

Regards
Tribhuwan

i brought an USB ZTE CDMA 1X MODEM 4 days before from Reliance Mobile in kodungallor trichur. This is a post paid connection. thinking about the mobility and net connection speeds up to 144 kbps I paid Rs.2250 for this pathetic internet connection. its getting disconecting in every 5minuets and when try to reconect its showing dormant. I have done all the basic trouble shooting steps to increase the internet connection. When I called Reliance Customer Care I was transferred to their technical team, which is even worst.

Dear Sir



Please note that I had applied for redemption for Folio No [protected] under fund name Reliance Vision fund in March 08, but till date I have not got any redemption cheque under this redemption while as per fund A/C Statement redemption had done on dated 02 April 08.



Regarding this problem I have done so many correspondences with Reliance Varanasi & Hyderabad Head office but I have not got satisfactory reply till date. As per Reliance his Banker HDFC had paid to SBI Mirzapur but I have checked my saving A/C statement there is no any transaction of Rs14, 852.57 till date.





Chandra Shekhar Dubey

Folio No: [protected]

Fund Name : Reliance Vision fund

Mob: [protected]

Email : [protected]@yahoo.co.in OR

Chandra.[protected]@adityabirla.com

Dear sir,
we are facing the Network problem & call drop problem from last 4 month we request to Local dealer for solve these problem but no any satisfaction reply then we send the mail to reliance communication & our complaint no. is[protected] &[protected].

against these complaint no any customer care executive & nodal officer reply & without my satisfaction note they reply me through mail that they resolve my problem.

I request you kindly check under mention corresponding mail copy

Thanking you
Regards
ANIL KILAWAT




rom Anil Kilawat <[protected]@gmail.com>
to "[protected]@relianceada.com" <[protected]@relianceada.com>
cc rcomnodalofficer.[protected]@relianceada.com
bcc rcomappellateauthority.[protected]@relianceada.com
date Sun, Sep 13, 2009 at 10:02 PM
subject Fwd: 'ADAG=[protected]'Reference your mail
mailed-by gmail.com
hide details Sep 13 (3 days ago)
Dear sir,
as per your mail if you resolve the problem kindly give me our satisfaction note if given by us.

Thanking you

Regards
ANIL KILAWAT

[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
- Hide quoted text -
Date: Sep 13, 2009 7:06 PM
Subject: RE:'ADAG=[protected]'Reference your mail
To: Anil Kilawat <[protected]@gmail.com>


- Hide quoted text -
Dear Customer,

In response to your mail regarding Service Request ID[protected], please note that your issue has been resolved from our end.

Further, if you face have any query/complaint. Please feel free to contact us with details.

We look forward to an opportunity to assist you again.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Robin Chaturvedi
Customer Care
Reliance Communications

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information` from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Anil Kilawat ([protected]@gmail.com)
Date: Sunday, September 13, 2009 01:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com)
Subject: Fwd: Reference your mail



[protected] Forwarded message[protected]
From: Anil Kilawat <[protected]@gmail.com>
Date: Sep 13, 2009 1:34 PM
Subject: Fwd: 'ADAG=[protected]'Reference your mail
To: "[protected]@relianceada.com" <[protected]@relianceada.com>

Dear sir,
our complaint are still pending at your end,your under mention mail shown that your team respond in 5 days but 9 days ago my complaint are still pending & no any person respod by the reliance communication.

its shown your service that you provide to the customers

Thanking you

Regards
ANIL KILAWAT
[protected]
[protected]


[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Sep 4, 2009 3:31 AM
Subject: RE:'ADAG=[protected]'Reference your mail
To: Anil Kilawat <[protected]@gmail.com>


Dear Customer,

This is in reference to your mail regarding drop calls issue, please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 5 days.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Roshan Bhole
Customer Care
Reliance Communications

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: Anil Kilawat ([protected]@gmail.com)
Date: Thursday, September 03, 2009 08:06 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

Dear sir

With refference of your mail reqiired details are as, below. We are facing calldrop on every call, kindly do so on this.

Name of your city: Beawar
Door No/ Shop No /Plot No:
Area /Sector/ Street Name/Landmark: Opp. C.L. Jain Bagichi, Udaipur Road, Beawar.
Village / post: Beawar
Zilla / taluka / tehsil: Beawar
District: Ajmer
State: Rajasthan
Pincode: 309501
Indoor/Outdoor : Indoor
Number of signal bars : 1/2
From when you are facing this problem : Last 2 Months
Alternate contact number : [protected]
Specific time/All the time: All the time
Handset Type : LG CDMA
Thanking you and Looking forward to your early responce in this matter..

Anil Kilawat
Mangalam Automobiles
Beawar

I had recharged (top-up) my prepaid reliance mobile no. 9377450 for Rs. 200/- on dated 17.09.2009 using the ONLINE recharge option available on the official website of Reliance Communications. The payment was routed through HDFC Bank account.
However, my number was not recharged following which I had complained about it at the Reliance Web World, Wardhaman Nagar, Nagpur. The executive’s response was surprisingly that Reliance Mobile does not provides ONLINE recharge facility to which I argued as the link for same is available on their official website. However, as a cross verification action, I took up the matter with the HDFC Bank to which their response is that they have verified the success of transaction with my mobile service provider & they have confirmed about the successful recharge.
On my continuos persistence for reimbursing the said amount on account o[censored]nsuccessful recharge, i was told that the account was top-up by an insignificant amount of Rs. 0.02/- (Two Paise Only). However, my argument to this is as mine is a Life Time Prepaid Card, i don't need any another monthly recharges, hence only my talk-time should have been topped up. Besides this, their is no mention about this anywhere on the website.
Hence it is my humble request to you to please look into the matter & try and resolve the matter

Thanks & Regards,

Mahesh Patel
# +91- [protected].

sir i have reliance gsm no [protected] and i cant send text messages national or international no i think i dont have right sim message centre no so tell me correct message centre . thanking u plz

Dear Sir,
I am using reliance communications postpaid plan 440 (mob. No.[protected]) since Aug 2008. All calls to reliance mobile including smart GSM in Bihar was free in this plan. But, from 18 Aug they stopped free calls to smart mobiles without any intimations. My complaints are as follows:
1. No intimations by any mean to change the plan tariffs.
2. I made call to customer care after found unexpected unbilled amount but he assured me that there was no change in my tariff and everything will be cleared only after generation of bill. Company should take action against such executives.
3. After some time I came to know that they have stopped free calls to reliance smart mobile which was continue since starting of this connection and it was promised to continue on this mobile also.
4. No prior intimation caused Rs. 3000. Extra unbilled amount. This is unnecessary burden on me.
5. In Postpaid Connection , Company can not change the plan, I have taken this connection because calling on smart numbers are free, but comapny has changed the plan and making charges on smart calling also,
6. I had word with Customer care Executive but No reliance executive has given satisfactory answer on this and always I was told that matter is forwarded. Even after 1 week my problem is unsolved.
7. On asking about change in tariffs they are telling this is TRAI rule. But company should fulfill there promise that made to customer.
8. Company should waive the amount that was charged without intimation.
Sir, my case may be considered properly so that I and other customers like me can get justice and company's cheating could stopped.

Thanks & Regards
Vikash Sharma
[protected]

After harassed by Reliance Communications + Vriti Interactive(Sales Chanel Partner for
Reliance NetConnect+ Internet Connection)I decided to do some writeup exercise.I do not have Contact details of Pune Mirror Reporter to explain my problem.I will appreciate if anybody can provide contact details of Pune Mirror reporter.
Problem: I am already having Reliance Wimax connection at my home but due to speed issues and frequent connectivity issues I decided to go for Reliance NetConnect+ as Reliance promised user will get speed upto 3.1 MBPS.Even though I had bad experience with my existing connection I decided to go for Reliance once again.
I filled online application form to book the connection online on Monday 14 Sept 2009.After some 2-3 hours I got call from Dipti Sharma from Vriti Interactive Noida office to confirm details and internet plan.She promised that If you do the payment of Rs.3400 you will get connection activated by tomarrow afternoon.As per our discussion Reliance Data Card delievery person visited my office in the evening and collected copies of required documents[HSBC Bank Cheque(No:859878)PAN Card,License,Photo] and told me to send the electricity bill on email id o[censored]lhas Patil(ulhas.[protected]@vriti-interactive.com).As per the discussion I immediatly forwarded the Electricity Bill[I used to get on my email id every month] & got confirmation from Ulhas Patil for the same.Next day I got call from Dipti Sharma Vriti Interactive Noida that If you do the online payment then only we will process your application today otherwise you have to wait till cheque processing.So I decided to make the online payment[Payment Reference Number:1664552] and wrote couple of payment confirmation mails to Dipti Sharma and Ulhas Patil that not to process HSBC Bank Cheque(No:859878) as I am already done with online payment.After online payment nobody from Vriti or Reliance revert back to me for Address Verification on that day.I tried to contact Dipti Sharma and Ulhas Patil but nobody pickup the phone.Next whole day I did the same thing and same result.In the evening Ulhas answered my call and said that I need to send the Electricity Bill again to complete the registration process.I send it again in hope of application will get process soon.On next day[17 Sept 2009] morning I got SMS alert from HSBC bank regarding Rs.3400 cheque debit from my bank account[as I already told them not to process the cheque].I mailed Dipti(dipti.[protected]@vriti-interactive.com) and Ulhas couple of time but no reply from them.So finally they deducted Rs. 6800 from my account for single connection.I understand Reliance/Vriti people need to follow certain process to give new connections but they should not make false promises to people and cheat them.I strongly feel there is lack of co-ordination between different department.Nobody is knows what other person is doing.They only know how to get money from people and make them fool..Both the companies have 'Communication' and 'Interactive' words in their name but in actual they dont understand meaning of those.I dont know whether I will get connection on time and refund of Rs.3400 they deducted from my account.I am not sure about the money as they deposited into Vriti Interactive Account and not in Reliance account.I think the only hope I have is to go to Consumer Court.


Thanks and Regards,
Prashant
[protected]

I am reguler customer of reliance but they do not show intrest to solve my problem so i advice every one diconnect all Reliance phone .

Dear Customer,



In response to your mail regarding Reliance Mobile number [protected], we understand that one of our executives had contacted you and informed you to logged the Police complaint against executive as the Customer Application Form receipt number which is provided is not valid proof.

Please note that we have taken up your issue with concerned department for appropriate action. The same will be reviewed by our management team in order to serve you better.



We look forward to an opportunity to assist you again.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Robin Chaturvedi

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information` from Reliance Infocomm & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: chitra shal garg ([protected]@yahoo.co.in)
Date: Monday, September 14, 2009 04:50 PM
To: anil.[protected]@relianceada.com (anil.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail.

Respected Sir,

I send blow mention complaint your customer care but they do not take any action against my complaint.Reliance offer me a plan some one come & collect cash regarding this plan
also given me a slip no.[protected] dtd.28.08.2009 attached with this mail scan copy of for Rs. 700(seven hundred rupees).Against this when i followup my plan & complaint from your customer care centre they said that refused that they do not recd. cash.Till date neither they change my plan nor credit the amount in my account.

I think reliance is big company if they treat his customer like this it is very shame full for company.

Pls take action for my complaint as early as possible.


With Regards,

Chitara Shal Garg
[protected]



--- On Wed, 9/9/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail.
To: "chitra shal garg" <[protected]@yahoo.co.in>
Date: Wednesday, 9 September, 2009, 2:45 PM


Dear Customer,



In response to your mail regarding Reliance Mobile number [protected], we understand that one of our executives had contacted you and informed you to logged the Police complaint against executive as the Customer Application Form receipt number which is provided is not valid proof.

Please note that we have taken up your issue with concerned department to take appropriate action.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].


Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Yours sincerely,


Vaishali Kadam

Customer Care

Reliance Communications


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.


This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: chitra shal garg ([protected]@yahoo.co.in)
Date: Wednesday, September 09, 2009 10:43 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail.


Dear Sir,

Pls find atteched Reliance Communication Acknowledgment slip as per telephonic disscution with the received call detail (
Number Date Time Call Duration

[protected] 08.09.2009 01:51 pm 2:27 minutes )


Pls taking action earliest against this matter.



Thanks,



Chitra Shal Garg

[protected]




--- On Mon, 7/9/09, [protected]@relianceada.com <[protected]@relianceada.com> wrote:


From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'ADAG=[protected]'Reference your mail.
To: "chitra shal garg" <[protected]@yahoo.co.in>
Date: Monday, 7 September, 2009, 3:17 PM


Dear Customer,


This is in reference to your mail regarding your Reliance Mobile Number [protected]. Please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 days.

We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

Please note that we have taken up your issue with concerned department to take appropriate action.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].


Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Regards,


Sonu Ratnakar

Customer Care
Reliance Communications


"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication..


Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).


Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


-----Original Message-----
From: chitra shal garg ([protected]@yahoo.co.in)
Date: Monday, September 07, 2009 02:23 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: FRAUD BY RELIANCE



Dear Sir,



Pls note that my self Chitra Shal Garg my reliance no.-[protected] my current plan is 770/- Reliance to Reliance Local & STD unlimited free. I have received a call from Reliance R World (No.-[protected])

As on 27.08.2009 and told me that you are selected in draw and reliance offer you new plan 425/- per month rent and offer in this plan 5000 minutes free Reliance to Reliance and other call charges Rs. 0.50/- per minute. He demands Rs. 700/- as security deposit and it will be less in my 1st & 2nd reliance bill. He call as on 28.08.2009 for collection of 700/- on above no. And than call me new no.-[protected] for collect Rs.700/- and executive come in my office as on 28.08.2009 and collected from me Rs.-700/- and my one passport photo and photocopy of my pan card and give me Receipt no.-[protected] Dt.-28.08....2009 & said that it will be change in 24 hours but my plan is not change as on till date. I call many times on this (no.-[protected]& [protected]) but they did not pick my phone. When I call on Customer care center of reliance they said that they have not received any request fm my side & no application pending at there regarding this Plan.

I receive all call against this matter as followed: -

Number Date Time Call Duration

[protected] 27.08.2009 04:36 pm 11:10 minutes

[protected] 28.08.2009 11:04 am 02:13 minutes

[protected] 28.08.2009 11:09 am 02:18 minutes

[protected] 28.08.2009 02:23 pm 00:44 minutes

[protected] 28.08.2009 02:57 pm 00:41 minutes

[protected] 01.09.2009 06:58 pm 00:41 minutes

[protected] 02.09.2009 06:22 pm 01:39 minutes

[protected] 02.09.2009 06:46 pm 01:42 minutes



Pls check and clarify this problem urgent and conform me. If reliance not taking any action regarding this I am not paid my current bill & also go Consumer court.

Dear Mr/Ms/Mrs WHATEVER,

I took new connection on 28th of August 09, my mobile number is [protected]. On 29th August 2009 i recharged my account with Rs. 496/- for validity under which i am suppose to call in all the smart mobiles in North East free of cost. I was quite happy as i made free call on 29th & 30th of August 09, but from 31st August onwards, everything was in vain. Till date I am unable to make calls free of cost.

I called customer care "n" number of time & i also consulted with the retailer M/s NINNI in haridevpur, kolkata, but they were also total .

what should i do now?
Should i feel that reliance is making money by this type of activities.
Should i through the sim ?
Should i again recharge with 496/497 whatever ?

PLEASE HELP ME OUT OF THE SITUATION.

Regards
Taraknath Roy
+91 [protected]
Kolkata

Hi,

My name is Sushil Choudhary and my Land Line number is[protected]. I have called in Reliance customer care and did a complaint about my unnecessary deduction of balance from the account . From my account more than Rs 100 has been deducted without any reason I recharged my land line few days ago and then suddenly my balance was very less. Please I request reliance company to give me the details on what basis they have deducted the money, please don't deduct money unnecessarily. Request for the credit of balance which was been theft from the account for no reason.

Regards,
Sushil Choudhary
([protected])