[Resolved] Reliance CDMA — Wrongly recharge on Reliance CDMA | |||
Sir, I ring up to reliance for only for you offer on 151515 and listen the message that "get full talk time on Rs 105, Rs95 core talk time and rest promo talk time for one week". I recharged the mobile via internet banking but I DID not get amount what was told me about offer.I got the sms that 300 minutes for local call, that I don't want. I ring up to customer care on 23/10/11 Mr.Rakesh kumar and supervisor Mr.Babunand choudhary ,[protected] is the interaction number,and on 25/10/11 to Mr.Gurprit Singh,Dinesh Singh and Mr.Om Prakesh,[protected] is the interaction number, I also email to the Reliance Customer care and I received the mail that problem will solved within 24 hrs, but still they DID not solve my problem. My name is Akshy Kumar Tiwari and mobile number is [protected]. Please intervene to resolve my problem. The receipt of payment is pasted below:- ""thank you for choosing justrechargeit.Com, the simple & secure 24 X 7 recharge service! your recharge is successful. Kindly note the following details: mobile/Dth/Data card number : [protected] service name : mobile service provider name : reliance cdma location name : karnataka order number : mk[protected] customer name : akshy kumar tiwari purchased value (mrp) : 105.00 date : 23/10/2011"" Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
to RCOM:
why is so that this forum is getting filled up complaints against RCom?
why is so that this forum is getting filled up complaints against RCom?
Sometimes people have to look at their mistake also. I agree that its not completely your mistake. But some offers like these which come on calls or sms are only valid if you recharge by buying a voucher and not online. If you go through the websites you will come to know. Online recharge by websites have other offers like the one you got for 300 minutes.
Alert - whenever you are doing something under an offer, it is always good to first enquire about it 2-3 times beforehand rather than just blindly following it.
Alert - whenever you are doing something under an offer, it is always good to first enquire about it 2-3 times beforehand rather than just blindly following it.
to WiseIndia:
While I subscribe to your words of caution with due appreciation, I do not agree to your saying “It is our mistake”. Do you mean to say that they are justified in advertising fraudulent schemes/plans and the onus of checking/verifying is genuineness lies on the customers? A large section of people (lke illiterate daily wage workers, maid servants, rickshaw puller... who suffer the most, don't even know where to complaint) do not have have internet connection and may not be knowing ways to verify. Worst still, when such discrepancy is brought to the knowledge of Telecom Company they refuse to listen to the customer.
I once again appreciate your words of caution which is worth adopting as far as possible.
Thanks...
While I subscribe to your words of caution with due appreciation, I do not agree to your saying “It is our mistake”. Do you mean to say that they are justified in advertising fraudulent schemes/plans and the onus of checking/verifying is genuineness lies on the customers? A large section of people (lke illiterate daily wage workers, maid servants, rickshaw puller... who suffer the most, don't even know where to complaint) do not have have internet connection and may not be knowing ways to verify. Worst still, when such discrepancy is brought to the knowledge of Telecom Company they refuse to listen to the customer.
I once again appreciate your words of caution which is worth adopting as far as possible.
Thanks...
I to agree with you and completely blame the telecom companies. And your point that in rural areas people suffer the most is 100 % true. TRAI has been doing things in this direction but is not fully successful. Hope things become very transparent.
Just to make you at ease about the rural people particularly for this issue want to highlight- as u pointed out rightly that they don't have internet connection hence falling in this trap of online recharge for offers related to non online recharge will also be less.
Just to make you at ease about the rural people particularly for this issue want to highlight- as u pointed out rightly that they don't have internet connection hence falling in this trap of online recharge for offers related to non online recharge will also be less.
TRAI, so called Telecom (sleeping) watchdog, needs to wake up do a lot in this direction. If you go through various complaints posted on various websites you will find that following methods are rampantly used by many of the telecom companies for making money illegally.
a) Installing value added services (VAS) without consent of the customer and deducting amount by around Rs 30/-. When you complain they will insist that you only placed the request for the service.
b) Sending service message (to GPRS enable mobiles) alluring customer for a download (sometimes with lewd contents). As soon download is initiated you will lose Rs 50 to 200 depending upon the amount you have in the main balance. Their systems are deliberately designed in such a manner that no confirmation is asked for (whether to proceed or not) or no warning is shown (whether the download is chargeable or not).
c) Deliberate delay in cancellation of VAS after customer has requested for it. More the delay more is the gain for the telecom company.
The individual duped amount may be tiny but given the customer base these companies have, the total amount they earn illegally may be running into lakhs or rupees per day.
It is not that there are no solutions to the problems but I feel TRAI is just not doing enough to address the issue. Simple steps like below will get huge relief to the customers:
a) Make subscription of VAS through written request mandatory.
b) Do not allow download charge to be deducted from main balance.
c) Imposition of heavy penalty for the delay in implementing calncellation of VAS.
One wonders as to why TRAI is not taking up individual complaints. Is it for the fear of being inundated with the complaints? They should setup national toll free helpline for registering the complaints. Then the data generated (number of complaints received and resolved) would encourage (compel?) TRAI do something meaningful and effective as well. But as of now this doesn't look to be a likey.
a) Installing value added services (VAS) without consent of the customer and deducting amount by around Rs 30/-. When you complain they will insist that you only placed the request for the service.
b) Sending service message (to GPRS enable mobiles) alluring customer for a download (sometimes with lewd contents). As soon download is initiated you will lose Rs 50 to 200 depending upon the amount you have in the main balance. Their systems are deliberately designed in such a manner that no confirmation is asked for (whether to proceed or not) or no warning is shown (whether the download is chargeable or not).
c) Deliberate delay in cancellation of VAS after customer has requested for it. More the delay more is the gain for the telecom company.
The individual duped amount may be tiny but given the customer base these companies have, the total amount they earn illegally may be running into lakhs or rupees per day.
It is not that there are no solutions to the problems but I feel TRAI is just not doing enough to address the issue. Simple steps like below will get huge relief to the customers:
a) Make subscription of VAS through written request mandatory.
b) Do not allow download charge to be deducted from main balance.
c) Imposition of heavy penalty for the delay in implementing calncellation of VAS.
One wonders as to why TRAI is not taking up individual complaints. Is it for the fear of being inundated with the complaints? They should setup national toll free helpline for registering the complaints. Then the data generated (number of complaints received and resolved) would encourage (compel?) TRAI do something meaningful and effective as well. But as of now this doesn't look to be a likey.
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Rcom cdma mobile recharge — Recharge becomes invalid
I have just purchased a reliance cdma mobile phone and recharged it with Rs 999. With this reliance cdma to cdma became free. But within 2 days they started charging me.....On calling the customer care...no satisfatory explaination was given.....they said that u have recharged with Rs 48......so the earlier scheme is invalid....but i have received no message stating that my mobile has been recharged with rs 48. On recharging with Rs 999 the earlier scheme was restored......Is reliance doing this on purpose????What action can i take.