Reliance CDMA — Reliance making a joke of MNP

Address:

Maharashtra

I am a very old Post-Paid subscriber of Reliance CDMA Mumbai and my number is 93xxx25955. Recently, I decided to change operator from Reliance CDMA to Vodafone and on 12/04/2011 I requested for Port-In Code from reliance by sending an SMS. I got a prompt response and Porting Request Code RM216354 was allotted to me. With this I submitted my application to Vodafone to join them.

However, on 28th April 2011 I was informed their request for port in has been rejected by Reliance. I have not been informed about any reasons for the same. Again, I submitted all my documents once again and on 3/5/2011 I was informed by Vodafone that their request has once again been rejected by Reliance.

I have paid all my dues so far and there are no outstanding bills. All my bills are under auto debit facility on my credit card. In fact last bill received dated[protected] for Rs 1426/- was paid twice by me hence my account must have show some credit. So I dont know why my MNP requests are being rejected repeatedly. If at all there is a valid reason for such rejection, than I as a consumer should be informed of the same at least by SMS. If not, why it is not being accepted?

Again on 9/5/2011, I send a new SMS for new Porting Request Code as the earlier one had expired. I was again given porting code RM243164. Again I submitted all the documents with Vodafone and again, Reliance rejected the port in request.

All this while, neither Reliance nor Vodafone communicated any reasons to me for rejection. As I can see from this portal, there are numerous consumer facing difficulty in changing operators. If no operator wants to lose consumer then the Government would do well to scrap this. Government is patting its back in introducing the scheme but not willing to look at the ground realities.

The nodal officer and the appellate authority of the Reliance as well as TRAI designated officials have not responded to my mails on the subject. My mail ID is [protected]@yahoo.com