Reliance CDMA Prepaid Mobile — money charged but my mobile number not charged | |||
I had recharged (top-up) my prepaid reliance mobile no. [protected] for Rs. 200/- on dated 23/09/2009 05:00:24 PM using the ONLINE recharge option available on the official website of Reliance Communications. i also made a written complaint to [protected]@relianceada.com The payment was routed through HDFC Bank account. However, my number was not recharged following which I had complained about it at the Reliance Web World, The executive’s response was surprisingly that Reliance Mobile does not provides ONLINE recharge facility to which I argued as the link for same is available on their official website. However, as a cross verification action, I took up the matter with the HDFC Bank to which their response is that they have verified the success of transaction with my mobile service provider & they have confirmed about the successful recharge. On my continuos persistence for reimbursing the said amount on account o[censored]nsuccessful recharge, i was sent the excel sheet containing the details of my topup. However, my argument to this is as mine is a Life Time Prepaid Card, i don't need any another monthly recharges, hence only my talk-time should have been topped up. Besides this, their is no mention about this anywhere on the website. Since this is a matter occured way back (3-4 years back) Hence it is my humble request to you to please look into the matter & try and resolve the matter Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
cdma prepaid mobile — No Talk time for recharged amount
Dear Sir,I having mobile no. [protected] and Reliance Prepaid Card user have Not got the Talk time amount though I have recharged with Lifetime Prepaid Card before .
According to terms and I was to get all the Talk time ; however the Conversation with your Representative Executive he told that the recharged amount of Rs 299/- recharged by me on 4th March, 2009 and for Rs 200 on 27th feburary, 2009, is a only for 30 days Validity.
I have loss my Rs 500 and Decided to stop using your Companies Mobile .
So, I request see into the matter as soon as possible nor I am no more your prepaid user.
I will be Obliged i[censored] give the Talk time and will have faith on Your Bussiness.
For Call Conversation please Call me on [protected].
Your Customer Murarilal Sharma
Mob No. [protected]