[Resolved]  Reliance CDMA — cheating with customers

Reliance — Reliance (CDMA) cheats customer

To,

Ms.Lakshmi V
Reliance Communications Ltd, RCOM House,
3rd Floor, B Block, 8TH Mile Stone,
Hessarghatta cross, Tumkur Road, Bangalore – 560057



Sir/Madam


I am santosh, I use reliance mobile (CDMA) No. is [protected] from the last six months.

On 15 the June 2009 I lodged a complaint in customer care center (request) No.[protected] as the service provide as deducted Rs 10 as love pac activation as I have not activated any package since starting. Customer representative asked me to wait 48 hours to solve the problem. After more than 48 hours I called customer care as my complaint was not solved. The representative took another complaint (No.[protected] on 18th June 2009 and asked me to wait another 48 hours. On 20th June I received an SMS stating that the service provide as deposited RS 10 in my account. When I checked the balance it was showing Rs -6. When I again called up customer care they again took complaint and asked another 48 hours to solve. But till now the problem has not been solved after many requests.

When I asked customer representative to talk with their senior persons they made me to wait nearly an hour but went in vain as there was no response.

Although I sent DNC SMS to 53733 after irritating many marketing calls as soon as I got the mobile but I still receive some kind of marketing SMSs.





copies to,
Telecom Disputes Settlement Appellate Tribunal, New Delhi

Same thing has happened to me. During some renovation process, my reliance mobile(that I rarely use) No. [protected] got misplaced in my house during Mar 2009. At that time the available balance was around Rs. 70 and a life time validity till the year 2020.

Last week I could trace out my mobile and after charging the battery, when I tried to make a call, I got the reply that I am having insufficient balance. When I checked up at *333, on 01.07.2009, I was told that I am having a negative balance of Rs.18. The reason is I am supposed to have subscribed to some of their dirty masala jokes downloads, when my mobile was not even switched on.

The customer care person assured that he will reverse the wrongful debits in 48 hours (my complaint no.[protected]. But today I am only getting a message that they have deactivated my earlier so called request for jokes. Upon taking up, I am simply being told any representation for reversal of debit has to be done within three days.

Reliance CDMA — Cheating

I was called by an executive from reliance to convert my prepaid connection into post paid on[protected] by saying that i will get 10% discount on each bill.I selected a plan of Rs.770/- rental /month.A Boy was sent to me for collecting 500 cash and identity proof.next day my address verification is also done but still today my connection is prepaid.

reliance cheeting cods

Dear Sir/Mam,
This is Arulkannan from tamilnadu, i amusing reliance cdma mobile number([protected]).However last two months i am getting the problems related from the sms means i have not received any sms properly & its not going to another number properly .So i requested them to solve this problems .Even i have tried many times to your customers but nobodies attending my can and still i have no solution for this so please try to solve this problems

Dear Sir/ Madam
I am the customer of reliance mobile cdma service in that company always renewal without any reason and there reply is very indecent against me when i ask my problem in customer