[Resolved]  Reliance Communication / Infocomm — Complain for MNP wrong plan given, Its waiver payment and GPRS charges

Address:

Vadodara, Gujarat

Dear Sir,

I applied for MNP of my Airtel Number for sblife CUG plan(attaching copy of sbilife cug plan tarriffs). while i was given normal Rs 99 monthly rental plan.(attaching first Bill)

I liable to pay Rs. 682 as first bill which is so high as its not plan which i wanted. because in sbi life cug plan tarifs are low as well as monthly 350 sms and 350 calls free. Why am i liable to pay amount for higher charges or wrong plan? reliance sales executive at vadodara telling me that i will get waiver amount in next bill. wel i don't know i should trust him or not so writing to you.

2nd thing is activation of GPRS Rs. 99 plan for 2.5 GB free data:

i given request to activate above plan on call center several times but they never did it. i got my 20th may bill where i charged Rs.112 for GPRS usage while i already given request for activation. again called to call center for further request but they are telling its on seniors hand to activate GPRS plan so i asked him to let me talk to your seniour and they kept me on hold for 40 minutes. when i called again, again they kept me on hold endlessly....i mean what kind of attitude is this towards customer?

Dear nodal officer its my request to kindly ask for every recordings of every call i did at reliance call center....how many times i requested to activate GPRS plan....and how rudely reliance call center executive are talking...

again today i charged more then Rs. 500 GPRS due to non activation of Rs.99 Plan. why do i suffer Monetory loss when i already given request several times. and due to higher usage they stopped my service and for the same i have to pay again Rs.1205 unbilled amount.

Its been pathetic experience with reliance, i am just regreting transfering my services to reliance from airtel...

please do something urgent about this matter.

Shyam Kukadia
Mobile No: +91-[protected]