Reliance Communication Limited — Harassment by Reliance Communication

Address:

Indore, Madhya Pradesh

Dear Sir

I took broadband 3G connection from reliance communications at Indore district ,Madhya Pradesh with following particulars:

Name of owner : MR VIVEK NEMA
Relationship Number:[protected]
Reliance Number: [protected]

As soon as I have shifted to Indore I was in need of Internet connection. I am residing in RRCAT colony of Indore. I have gone for Reliance Net connector with Data card (No. [protected]) in the name of my brother Anupam Nema by paying Rs 2500.00. Before purchasing the data card I enquired with Mr Abhay (Sales Executive) about Internet services in my area. He has assured that strong signals are there in your area and you will get very good speed during browsing.

As soon as I installed the same I could able to understand that it is not working efficiently in my area. I made complaint about the problem to customer care as well as sales person about the matter. They tried a lot and finally they told it will not work in your area. Reliance Sales person Mr. Abhay told you please return this data card, company will refund your money Rs 2500 in a time period of 3 months. This talk about the refund was also confirmed by a Lady (seems to be the marketing head of Reliance) but as on date no refund has been received from the company.

Again Mr Abhay (Sales Executive) told again, sir Reliance 3G network connections are very good all over Indore you please take 3G data card it will definitely work very good in your area. Since I was in urgent need of Internet therefore again I trapped in his words and took 3G Internet data card (No. [protected]) by paying Rs 1000. This was a post paid plan with Rs 800 monthly rental. As soon as I purchased and started browsing in my area I found that signals are very week and I could hardly use the connection. I have complained many times to Reliance Customer Care about the existing problems but no positive response is obtained from the company and more over they told that in your area Reliance signals are week and you may not get enough Internet speed. Therefore I asked Reliance to terminate my connection and refund the money.

In this way Reliance Communication (RC) took Rs 3500 from me and no services were provided. No services and no use of there Data card but I am still continuously received monthly bills for the postpaid connection. Since I am not using their Internet connection therefore not paid any bill generated by RC.

I am receiving constant calls from reliance executive for the non- payment of bill and they have been harassing me for the same. In spite of several reminders and explanation's they are not ready to sort out the issue. This has caused great inconvenience to me .

In this regard I appeal to you kindly help me out from the problem and help me to get back my money Rs 3500.00….