[Resolved]  Reliance Communication Pvt Ltd — Wrong commitment and poor customer service

Address:

Bangalore, Karnataka

Sir, CAN No.[protected] Bill A/c No : [protected] LL No: 33470954. Service Provider:Reliance Communication Limited. I was registered a compliant on 14th May regarding the continuous internet disconnection issue and many times made a call to customer service to get solve the issue.. l had received the mail on 3rd June from customer service stated that there was technical reason and internet service affected in my area( Compliant ID:[protected], and also confirmed that for billing issue to write to customer service once the compliant get resolved. Above said compliant was closed later 7th June 2013. I had raised a compliant on 7th June regarding the billing issue with number:[protected]. June month E-bill received on 22nd June without any wave-off, which was expected to compensate with May month internet connection issue. After many follow-ups with customer service informed me that, l am not eligible for the wave off and instructed me to pay the bill with late fee. l was instructed by your customer service executive that wave off in the month of May will be done after the compliant get resolved. Regarding this l was forward the mail on 25thJune 2013 to president.[protected]@relianceada.com, however there was no replay received other than auto text mail. Again mail forward to [protected]@relianceada.comon 26th June 2013, but there was no intention to anybody to understand the issue. So l requested to disconnect the service on 27th June through sending the mail to [protected]@relianceada.com and received the auto mail confirmation with compliant ID:[protected]. After submitting the request to disconnect the service, l had received a call from Mr. Reddy from Reliance (mob:[protected] and requested me continue the service and agreed to wave-off the May month bill and late fee charges, which was caused by the Company. I agreed to continue the service and asked to send the mail or SMS regarding the wave off and balance amount which l need to pay. Subsequently l had received the call from Mumbai office and enquire about the willingness to continue the service and l told them that waiting for the confirmation about the balance amount, same time the person connected the call to Mr. Reddy and agreed to do so. Same day my internet connection was activated. Many days later Reddy called and told that not able to send the any communication regarding the wave off and instructed to pay the only June month bill. I was not satisfied his version and again gave the request to cancel the service on 16th July 2013.But no one contacted me and again mail forward to president.[protected]@relianceada.comon 19th July. I had received the mail from Reliance customer service on 30thAug with compliant ID:[protected] and stated that issue resolved and necessary waiver Rs.20.56 has been posted to my account for delay in cancellation, further whatever charges charged after 16th July 2013 will automatically reversed by the system and the same would be reflected in my upcoming bill. On 5th September 2013, l received the call from Ms. Nisha – Legal cell (Mob:[protected] and enquired about the due amount and l had recalled all incidents and she agreed to check the details and call me back. Later same day call received from Pooja (an advocate) enquired about the details and asked me solve the issue with Rs.900. I had requested her to send the mail communication regarding the same. But till today l am not received any mail communication from anybody. Next day on 6th September 2013 received call from Remesh Varma ( an Advocate) and he was shouting at me about the due amount and threaten me to send the legal notice and its repercussion. Later this communication l haven’t received mail or call from anyone. On 6th September, I was contacted customer service through toll free number spoke to Mr. Uday Kumar and informed above said details and enquired about the people who had called me on 5th and 6th September. Unfortunately company executive not able to confirm any details and refused me to log a compliant and told me that he note down all details and will escalate to higher ups and will get the call. Now a days l am getting the calls, people introducing themselves as legal team of Reliance and shouting at me to pay the due amount. They don’t have patience to hear my compliant and concerning about only the due amount which was caused by company wrong doings. After all l contacted below executives on Reliance customer service toll free number: - 23rd Sept spoke to Mr. Balamurugan, explained all issued and requested his help to solve the issue. 24th Sept Spoke to Mr. Arjun, told that will call back me with solution. 25th Sept spoke to Mr. Ayaz Ali, informed him about the previous call and told me that he registered a compliant and provided the compliant ID – [protected]. I received a mail On Wed, Sep 25, 2013 at 5:01 PM from RELIANCE LEGAL <osc.[protected]@gmail.com> regarding the surrender of modem to reliance office. Since l have received the mail from gmail ID, again l had contacted customer service through toll free number() spoke to Ms. Vidya. As per her version she is not able to confirm any details and told me that previous compliant which was raised on 25th Sept by Mr. Ayaz Ali was wrong – given ID number wrong. I have sent the mail to [protected]@relianceada.com to confirm the authenticity of the mail but till today no one is replied. Regarding this compliant l have been sending the mails and reminders from May-2013 onward to below e-mail IDs, but no one don’t have the courtesy to replay or give me a call. president.[protected]@relianceada.com (president.[protected]@relianceada.com); RCOMAppellateAuthority.[protected]@relianceada.com [protected]@relianceada.com ([protected]@relianceada.com) Rcomwireline.[protected]@relianceada.com (Rcomwireline.[protected]@relianceada.com [protected]@relianceada.com I am having all mails copy which l was sent to Reliance Communication Pvt Ltd. Please let me now if any further requirements.Kindly help me to solve this issue and suffered inconvenience, harassment and mental agony for which l entitled to be reasonably compensated. Regards, Praveen K Mob:[protected]