Reliance Communications — AMOUNT DEDUCTION IN RECHARGE

Address:

West Bengal

I recharged with Rs. 98/- (online through ICICI netbanking, Reliance Mobile#[protected]) around 6PM on 3rd Sep'2012 and even after receiving confirmation sms on successful recharge, I found that for local calls, amounts are getting deducted from my account in a rate much more than 1p/2sec. Then I called 198 to have a talk with customer service executive regarding that. Some Raj Mahar (I can NOT remember his name properly) took the call. He told me that since 98 recharge was no more valid, I was NOT going to get any service with that recharge and entire amount was a loss for me!!! - Isn't it shocking???!!! If this 98 recharge is no more valid, then how can I get a confirmation sms!!!

I again called 198 to have a docket or complaint number. But the person told me that for my case there would not be any complaint number! Then I mailed to Reliance Customer-care with a hope that the Reliance authority would take an action in line with their fame, loyalty and greatness they are running the business with. I also got an email that Rs. 98/- will be posted in my account and would get added to the core balance. But I am yet get that! :( Every time they (RCOMAppellateAuthority) just reply me "the amount will be posted within next 3 days"! I really want to know how 3 days are calculated in their system. It is already more than 11 days since my complaint.

Everyone knows how plans change every day. But from my previous experiences I have come to know that even a user tries to recharge with an amount which is no more valid, the recharge will NOT be successful and if the amount gets deducted through online, the user will get the amount refunded back to his/her account. In this case they just deducted the amount! Ridiculous! Many people might have suffered like me with Reliance.

I am waiting for your suggestions/advise/reply.

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Thanking You,
Yours faithfully,

Abhishek Sinha
[protected]