[Resolved]  Reliance Communications And Jsr Communications And Services Cambridge Road, Bangalore — Barring of Outgoing and incoming calls.

Address:

Bangalore, Karnataka

Complaint regarding deactiviation of my mobile phone bearing No.[protected].(Relieance) . I bought a hand set during last week of Dec 2011 from JSR Communications & Services Cambridge Road, Bangalore, as I lost my handset. A hand set offered by the salesman was under a rebate scheme of Reliance communication at tune of Rs 1190/- and the rebate should have distributed in six monthly instalments against my monthly Bill payment.
When First bill payment made in the month of Jan, the rebate was not allowed as the persons attended me informed that the rebate start from month of Feb and Feb and March Rebate was allowed. Infact the Bill amount was Rs 396/- after the rebate of Rs196/- collected RS 480/- by rounding off to the nearest whole figure. The cash receipt obtained bearing No.1B[protected] dated 03/24/2012. The salesmen S/s Shiva and Ahmed were discussing each other to give an impression to me that the scheme offered to me was not existing. Please note that the two months Bill was not send to me either as Soft copy or hard copy. When i insisted for a copy the Bill it was not provided in the prtext of "Server down".
Few days after, I have been getting SMS stating that there is Balance payment on my account. I have approached through "Customer Care" several occassions and also contacted S/s Shiva and Ahmed. All of them have agreed to find a solution. Atlast they find solution by disconnecting my Out going Call and Incoming Call.
Finally, one Ms Priya contacted over my mobile few hours before the disconnection and came up with another offer. That is I have to pay back the rebate offered to me and they will back after 6 months!!!!. Although I was not convinced by this offer I have almost settled for this facility(?) in order to avoid wastage of time and money. But when I requested to authonticate the conversation made by Ms Priya through an e-mail or SMS, very strangely
she refused stating that she was talking me through land line. She thought all customers are fools and they do not aware that the land line she used has SMS facility. I made another condition that the Salesman at JSR Communications should give a letter authanticating that the postponed rebate should be available to after 6 months.
Although Priya agreed to this condition, when I contacted shri Ahmed he has either any iformation regarding thie offer made by Priya or know her.
In my final (Fifth complaint), I narrated all the above mentioned fact through "Customer Care Reliance", but no answer to this. After disconnecting my out going calls many questions were asked by "Reliance Communications' to answer about the satisfaction of officers spoke to me. What a stupidity?. When Out going calls have been barred how can I answer through SMS. Why cannot they discuss through internet.
I am sorry to state I have been put under tremendous amuount of mental agony and great inconvienience on account of the arbitary behavoiur of reliance communication.
I am senior citizen involved in many Social organisations and NGO besides I am full time Consultant to Ministry of Defence.
Hope that a redressal will be found soon.
Thanks and Regards,
AK Sugunan
[protected]@gmail.com