Reliance Communications — Bad Behaviour of Customer Service | |||
Hi, This complaint is regarding Reliance Customer care person MANOJ ( [protected] )(Punjab Circle).My fiancee has called up customer care regarding her balance deduction. Instead of resolving the query this guy started asking irrelevant question n moreover he messaged her through his personal number. Is it authorized in Reliance to use customer information without there knowledge. I think its a data privacy issue and Reliance should take serious steps to avoid this. Is it justified for a customer care person to use client details and misuse them and harass them. Was this information helpful? | |||
 8 Comments | |||
Comments
Reliance — BAD SERVICING
OUR NETWORK IS TOO WEAK IT FALLS ABOUT THRE TO FOUR HOURS A DAY SO PLS. MAKE IT CORRECT AS SOON AS POSSIBLE.Reliance Telecom — Bad customer service
I have a reliance GSM mobile service. My sim card is hangs up after making a call or an SMS to another for few minutes. several time i talk to customer care and explain the problem but they are either unable to help me or they don't want to help me. every time they reply rudely and asked to change cell phone which i use. i had checked the sim card in another phone the problem is still arised. please help me in this regard. my cell number is [protected]Yours Trully.
Kushal choksi
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Regards,
RCOMcare
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Communications — Bad consumer services
I have a reliance mobile connection, taken in Hyderabad. Recently I have moved to Gurgaon. I am trying to change the mobile number from hyderabad to gurgaon. Its more than 17 days when i submitted my application at reliance web-world, and still my number is not changed. Reliance web-world services are pathetic. Had i not taken the life time free-incoming by paying 900 Rs i would not have liked to stick with Reliance. So, beware of Reliance connections.