[Resolved]  Reliance Communications — Reliance biggest cheater in Internet billing

Address:

Bangalore, Karnataka

Hi,
My friend had taken an Internet connection from Reliance. We used it for around 10 months. We were not happy with speed and connectivity problems. So we sent a request to Reliance to disconnect it on 15th March 2008 and we stopped using it before 15th March. No one came to house to disconnect. 15 days later, we investigated and then again they took a new service request to disconnect instead of serving the previous one. On 15th April, we got a bill and after that a call to pay bill. We told that we are not using from 15th of March. To our embarrassment, we got a person in June from Reliance as recovery agent at our door-step asking for 2 months' broadband bill. My friend talked to his manager and told not to send anyone again otherwise he would move to police. Nobody came afterwards.

2 years later, on 15th March 2010, we got a letter from Reliance to settle the matter by paying Rs. 2200 or in Lok-Adalat in Bangalore. When he reached there, Lok-Adalat judge proved to be a Reliance agent. He did not listen to my friend. Neither he was ready to see prints of e-mails to Reliance customer care nor he was able to give a decision. He told my friend to settle himself or to go and fight case in Court.
My friend did not want to waste another day so finally he settled the case giving Reliance lawyer Rs. 1500.

But law proved to be blind. Shame on Reliance Communication and that Lok-Adalat judge !!!
My friend also wrote to anil.[protected]@relianceada.com but of no use.