Reliance Communications — identity mismatch of my mobile number

my father santosh maskara(mob [protected]) is your reliance cdma user for the past 6-7 yrs.he wanted to avail MNP and switch to gsm which offers more handset ranges...in the last month or so he has applied several times and each time it got rejected.finally we found out that its some patanjali kumari, gadwa whom reliance recognizes as the official owner. he is an respectable person in the society and methodically filled up the registration from along with valid id as proof at the time of purchasing. The reliance customer "service" officer, Begusarai annoyingly avoids an explanation. Its just ridiculous and we are literally helpless. All they need to do is verify the docs. Moreover its the retailer who more often than not sells sim like anything and collects id proofs for the sake of it. can u help us in continuing with reliance