Reliance Communications — Blackberry Services

Address:

Jalandhar, Punjab

Dear Sir,
My Name is Vicharan and i am a student at LPU near Jalandhar. I have come all the way across from Thailand here to study because i was told it was a good place.However the problems i am having with your Reliance communication is very disturbing and disgraceful for this country. As i am a foreigner i am being treated by Reliance customer care like i am an outcast.
I have purchased a Reliance GSM sim no [protected] from my university campus for usage in my blackberry mobile phone.
In the beginning when i activated the blackberry services i was told that for the Rs 99 plan i could download 2.5 gb data from my internet browser provided i did not use any other browser. When i did that i automatically lost rs 100. When i spoke to the reliance customer care i was told that my handset had some settings which were incorrect that is why i have lost balance while downloading. My handset settings were changed as per their instructions and i was told that after that there would be no deductions. I again tried to download and have just lost over Rs 500 in balance because of deductions. I am not using any third party browser for downloading so why is this happening.
Further even though my blackberry services are active i am unable to send and receive mails from my handset though my internet is working. When i called 389 they were rude and told me that since my details could not be uploaded i could not be helped and that i should go to the reliance web world store and resubmit my documents if i wanted help.
Sir, I am staying at the LPU hostel and have classes till 6 every evening after which i am not allowed out of campus as per university rules. The store where i bought the simcard keeps saying that my documents have been sent and that it will be uploaded. It has been over 2 weeks.
This is disgraceful service and i have approached the students union here at the university to completely ban the sale or Reliance Communication sim cards and any other reliance internet devices at the university.
I am contactable at [protected].
Vicharan Prampree