[Resolved]  Reliance Communications — Bill Payment

Address:

Mumbai City, Maharashtra

I have made the payment for my RCOM Bill in the month of Nov 2009 and still date i havent received the credit of the same into my RCOM A/c. I have been following up with their service cell from last 4 months but till date there is no solution.

Below is the trial mail for your reference.

Dear Hetal,



How many times I have to provide the proof. I have visited you RCOM out let at Borivali west and have forwarded the proof to you. Also I had forwarded the same to your id on 30th April 2010. Mail attached.



R u seriously going through the mails or replying just as you kept there for replying to mail with out going through the same. Either you send your standard replies or ask for proof again an again.



I need a call back form your highest authority ASAP.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Tuesday, May 11, 2010 2:40 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]'Reference to your e-mail



Dear Customer,



We apologize for the difficulty faced.



With reference to your e-mail regarding payment issue, we request you to provide us scan copy of the payment proof (band statement) for your further assistance.



We believe in taking care of our customer needs first.



Yours sincerely



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Monday, May 10, 2010 03:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail



Moumita,



Are you kept there to always send standard replies? I have been getting such replies right from day one when I had 1st forwarded mine complain to RCOM. I am just going to wait for tomorrow to get come concert reply from RCOM other wise I am going to take this matter to the consumer court.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Monday, May 10, 2010 3:29 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], please note that your complaint has already been registered vide Service Request ID[protected]. We have escalated the same to the concerned department and will respond to you shortly.



We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Regards,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).



Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Monday, May 10, 2010 11:52 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail



I am only concern about my money getting reversed or credited to my RCOM A/c. I would be awaiting your call tomorrow as per the mail from your end. This is the last chance for your team to take care and resolve this issue or I would go to consumer court now.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, May 08, 2010 8:11 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]'Reference to your mail



Dear Customer,



We apologize for the difficulty faced.



With reference to your e-mail regarding payment issue, please note that your complaint is re-logged as Service Request ID[protected]. We are working to resolve it and will respond to you in next two days.



Also to your complaint regarding Reliance Web World staff and services offered, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



We believe in taking care of our customer needs first.



Yours sincerely



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Friday, May 07, 2010 10:21 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: RE: Reference to your mail



Can u go through the trail mail…the payment has not been made in the month on September but it has been made in the month of November…..do I have to teach you to read mail in English…kindly go through the mail I have highlighted the same for your reference……n your Reliance Communication Outlet is of no use as they have said that they cannot do any thing from their side apart from forwarding the mail…which they have already done last week. I m fed up with your silly replies.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, May 07, 2010 8:21 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' RE: Reference to your mail



Dear Mr.Shah,



Thank you for contacting Reliance Service Assurance Cell.



This is in response to your e-mail regarding payment issue for your Reliance Mobile number [protected]. Please note that as per confirmation received from concerned department there is no payment reflecting towards your number for Rs 2000/- in the month of september. Hence, we request you to please visit nearest Reliance Communication Outlet with proof of payment.



We regret the inconvenience caused to you.



Please find the list of Reliance Communication Outlets for your reference.



We believe in taking care of our customer needs first.

Regards,



Vinod Nalawade

Service Assurance Cell
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com..



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).



Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.







-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Thursday, May 06, 2010 11:33 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@nic.in ([protected]@nic.in); [protected]@bol.net.in ([protected]@bol.net.in); Rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com)
Subject: RE: Reference to your mail



CAN I KNOW THE STATUS OF THE SAME????????????????



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M)..


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, May 01, 2010 2:45 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your mail regarding payment issue of your Reliance Mobile number [protected], please note that your request is logged as Service Request ID[protected] . We have escalated the same to the concerned department and will respond to you in next 3 days.



Further we appreciate yuor patience in this regards.



We understand the inconvenience caused to you and take your feedback in this regards

Regards,



Arun Padiyar

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@Relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.







-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Friday, April 30, 2010 12:12 PM
To: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@nic.in ([protected]@nic.in); [protected]@bol.net.in ([protected]@bol.net.in); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority..[protected]@relianceada.com (Rcomappellateauthority..[protected]@relianceada.com); Rcomappellateauthority..[protected]@relianceada.com (Rcomappellateauthority..[protected]@relianceada.com)
Subject: FW: Reference to your mail



To Whom It May Concern:



This is in reference to my bill payment which I have made in the month of November 2009 for amt of Rs.2000.00 through the RCOM IVR BILL PAYMENT SYSTEM (Through phone). After following up for more than 3 month with you Services Assurance Cell, I still don’t have any solution of the same. I have clearly said that will doing the transaction on the IVR after inputting the card details for payment there was a system error and hence I could not get the transaction reference nos. I have already provided the proof of amount getting debited from my credit card account on 10/11/2010 amt Rs.2000.00. Till date I have not received the credit of same either in my RCOM Account nor in my CC Account. As per confirmation from my CC Bank the amt has been paid to your CITI Bank A/c as the payment gateway used by RCOM is the same. Also all the time when ever I have forwarded a mail to you services assurance cell I have received a standard reply from them. You can check the trail mails below. I am sending you my CC Statements along with this mail from Nov 2009 till April 2010 for your reference. I have also visited you RCOM outlet which is at Borivali West, Chandavarkar Road and have also asked them to look into the matter. They also have forward the details to concern department and had assured that I would receive a call back by 29th April 2010, but I haven’t received any response yet from your end..



I hope this time I would get some answer and not a standard reply from RCOM.





Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, April 08, 2010 10:09 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], please note that we have again taken up the issue with our concerned department for redressal. One of our executives will be in touch with you shortly.



We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Yours sincerely,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 or 198 (Toll free) from your Reliance Phone or 3033 4343 from any other phone.



For Postpaid customers, you can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada..com..



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Thursday, April 08, 2010 03:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: RM[protected]@myreliancemail.com (RM[protected]@myreliancemail..com); [protected]@relianceada..com ([protected]@relianceada...com)
Subject: RE: RE: Reference to your mail



Dear Satyajit / Moumita / Mihir / Vinod Team,



You are really trying to check my passions…..



Can any one tell me when will the amt be credited or reversed back to my account or credit card?



If this time I don’t get a proper answer from your end I am going to loge an complain against RCOM and I am serious about the same.



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, March 12, 2010 12:05 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' RE: Reference to your mail



Dear Customer,



Thank you for contacting Reliance Service Assurance Cell.



This is in response to your e-mail regarding payment issue for your Reliance Mobile number [protected]. Please note that we have taken up your issue with the concerned department for necessary action to be taken. One of our executives will be in touch with you shortly.



We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.



We believe in taking care of our customer needs first.



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Vinod Nalawade

Service Assurance Cell

Reliance Communications



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Thursday, March 11, 2010 10:17 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail



CAN I KNOW WHEN WILL YOUR EXECUTIVE WLL GET IN TOUCH?????????????



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, March 11, 2010 6:34 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Mr. Shah,



With reference to your e-mail regarding payment issue of your Reliance Mobile number [protected], please no that we have taken up your issue to relevant department for redressal. One of our executives will be in touch with you shortly in this regard.



We appreciateyour patience in this regard.





Also, we have regret for delay in providing resolution and understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,



Satyajit Das Mohapatra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak..com)
Date: Wednesday, March 10, 2010 11:22 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: RE: Reference to your mail



Dear Satyajit / Moumita / Mihir / Team,



Can anyone confirm me when is the amount going to be reversed or credit to my RCOM account?????????



IT has been a long time. All your mail say someone will get in touch with you but no one has contacted me yet. You all are testing my passions.



I need a concert reply confirming the credit details.



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd..
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, March 06, 2010 12:32 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Mr. Shah,



With reference to your mail regarding payment issue of your Reliance Mobile number [protected], as informed to you earlier that we have taken up your issue to relevant department for redressal. One of our executives will be in touch with you shortly in this regard.



Your patience in this regard will be highly appreciated.



Further, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Yours sincerely,



Mihir Desai

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.reliancecommunications.co..in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak..com)
Date: Friday, March 05, 2010 05:18 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail



Can you please confirm when would the amt get credit to my RCOM A/c or back to my Credit card?????????



It has been 4 months now…..



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd..
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, March 05, 2010 5:14 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your e-mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], we understand that we have taken up the issue with our concerned department and one of our executives will be in touch with you shortly.



Further we appreciate your patience in this regards.



Yours sincerely,



Arun Padiyar
Service Assurance Cell
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..





-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak..com)
Date: Thursday, March 04, 2010 06:43 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: RE: Reference to your mail



Hi,



My contact nos are ther in the trail mails still I am providing the same for your reference that would make life easy for you to get in touch with me..



Mobile: [protected] / [protected].

Off: 66054379 / 66054378

Resi: 28920220 / 65077960



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd..
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, March 04, 2010 6:22 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], please note that we have taken up the issue with our concerned department and one of our executives will be in touch with you shortly.



Yours sincerely,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Wednesday, March 03, 2010 06:19 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada..com); RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com)
Subject: RE: Reference to your mail



Dear Satyajit / Moumita,



As per your requirement I am forwarding my details to you.



E-mail id which you want to update in our records : [protected]@gmail.com
Name: Hiren Rajendrakumar Shah
MDN: [protected].
Date of birth: 28th June 1979.
billing address: B-Bld, C-Wing, 4th Floor, Flat No. 409, Patel Shopping Center, Chandavarkar Road, Near Prabhodhan Thakker Hall, Borivali (West), Mumbai, Maharashtra, India. Pin Code: 400 092.


Also I am getting mail form you department stating that as per confirmation received from your relevant department, payment details are not available in the system (mail attached). Hence, you are requesting me to provide payment proof at the nearest Web World. For your information if you check my 1st mails send to you I have send you all the necessary proofs as a soft copy, in addition I have clearly mention that I have already submitted all the proofs to you web world branch which is Canton Mobile Services, Shop No.5, Manish Apartments, Mandepeshwar Road, Opp. Jain Mandir, Near Gokul Hotel, Borivali West, Mumbai - 400103 and I am following up with them also. It’s has been 4 months now from the date I have done the txn and over 2 months following up with your company for my complain. If this is not resolved then I think I need to take some harsh steps.



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, February 26, 2010 11:26 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding updation of e-mail id on your Reliance Mobile number [protected], please note that the request for the updation of e-mail id has been processed.



Further to your query regarding MDN, please note that MDN stands for Mobile Directory Number, in other words, Mobile number.



Yours sincerely,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co...in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Friday, February 26, 2010 03:00 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: RE: Reference to your mail



Dear Satyajit,



As per your requirement I am forwarding my details to you.



E-mail id which you want to update in our records : [protected]@gmail.com
Name: Hiren Rajendrakumar Shah
MDN:
Date of birth: 28th June 1979
billing address: B-Bld, C-Wing, 4th Floor, Flat No. 409, Patel Shopping Center, Chandavarkar Road, Near Prabhodhan Thakker Hall, Borivali (West), Mumbai, Maharashtra, India. Pin Code: 400 092.


* Can you confirm what does MDN stands for?



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, February 25, 2010 7:28 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Mr. Shah,



With reference to your e-mail regarding payment issue for your Reliance Mobile number [protected], please note that we have logged your complaint vide Service Request ID[protected]. We are working to resolve this concern and will respond to you in next 2 days.



We appreciate your patience in this regard.



Also, we have regret for delay in providing resolution and understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



However, we would like to inform you that your e-mail ID is not updated in our records. If this is your registered e-mail ID, please revert and confirm back for necessary updation in our records.

E-mail id which you want to update in our records :
Name:
MDN:
Date of birth:
billing address:
We would require the above details to assist you better.



Yours sincerely,



Satyajit Das Mohapatra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Wednesday, February 24, 2010 11:27 AM
To: RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RCOM No [protected] - Payment not credited to my RCOM Account.

Dear Reliance Team,

I have made the payment for my Reliance Mobile Bill (Mobile No: [protected]) through your Automate Voice Response on 10th Nov 2009 for amt Rs.2000.00

Due to some technical error the transaction was not successful due to which payment did not go through and no reference no was generated. But when I checked my credit card statement the amt got debit from my card. I made cash payment of my bill at your Reliance Web Outlet (Canton Mobile Services, Shop No.5, Manish Apartments, Mandepeshwar Road, Opp. Jain Mandir, Near Gokul Hotel, Borivali West, Mumbai - 400103).

But still date I have not received the reversal of the same. I am attaching my credit card statements for the month of Nov 2009. Dec 2009, Jan 2010 & Feb 2010 for your reference.







I hope my request will be taken care of ASAP.



Regards,
Hiren R. Shah
Business Solution Group | Kotak Mahindra Bank Ltd...
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).