Reliance Communications Complaints & Reviews

I am completely dissatisfied with the poor reliance broadband service .After we had bought the service all of a sudden our connection was at first disrupted. When we went to them they say that address verification is not complete just because they lost the documents we gave them .After we give them the documents afresh for some days the connection was up. Recently we noticed that the high speed is changed to 1X when we are paying for 3X .Reliance only speaks high of its service when ultimately it is useless.When we call them and ask at the customer care we are told that the address verification is not done so the speed has been changed to 1X and that we are now required to go back to the reliance office with the documents. What kind of service is this??? Address verification is not the customers headache. It is reliance responsibility to do the verification first and then provide the customer with the connection. They do have an acknowledgement receipt stating that they have received the documents. How many times are we required to give them the documents.For having lost the documents it is reliance responsibility to call us and send someone at their end to collect the douments. We are not deemed to be running around behind the reliance guys. Just because we have taken your service doesn't mean you guys can always keep meddling with the service telling us your stupid reasons .If my connection is not restored to 3X speed by today I am not going to keep quite I will see to it that I take serious action about it .As the reliance guys are telling us to go back with the documents to the reliance office we are not fools to be doing it every time. See to it that the high speed is restored to 3x by today or else the consequences will be worst.

I have obtained one temporary Reliance one card No.[protected] from Reliance fresh Saraidhela Dhanbad about 06 months back. Till date I have not received my permanent card and my card is shown as hot listed. Points of my purchase have also not been credited in my card.

Amod kumar
C-1,Hirak,Koyla nager Dhanbad,Jharkhand

Hi All,
Recently Reliance India Mobile has launched Unlimited Free Calls Plan for Rs.299. which is big plot to cheat its customer. According to this plan you will get only 30 mins Reliance –Other Networks and 90 mins to Reliance – Reliance. They don’t mention about so called “Fair Usage Cap” plot anywhere when they send SMS’s. When I called customer care rep he says we can call Reliance – Reliance and there will not be any charge. But when I went for 299 plan on the very first day I realized that there is some thing called “Fair Usage Cap” for R2R also!!! When they deducted Rs. 40 (extra 80 mins) from my account for exceeding “Fair Usage Cap” of 90 mins. This is the latest way to cheat people.

I request all of you please double check Reliance India Mobile offers before you go for one.

Disappointed RIM User :(

hi,

i am using your Reliance No [protected] with your connection i am facing so many problems i am very disappointed with RELIANCE's service i boutht it 4-5 months ago for SMS purpose but from 1st day start my suffering visit till date still problem not resolve now when i am going to start connection there is coming "sim card registration faild" without any my fault my services are barred is there is condition that you are giving lots of problem with "NEW CONNECTION"

Regard's
Gourav
[protected]

Hello Sir,
My self Ranjodh Singh. I have complaint with my reliance gsm number , [protected]. Actually, i have network problem , anywhere , most of the time when i do an emergency calls to my friends or anyone else. So please solve it.

2. My second problem is about wrong balance deduction. Before 4 days I had Rs 38,and that was deducted, without any reason.

3. I had recharged with Rs19, for 1 paise/mgs, i got confirmation mgs of recharging, but i have charge with 0.50p/mgs , and mgs are not send till.

4. I am not connected with reliance gsm customer care, i always dial *333 for it . but there is no proper response from customer care.

Please solve these problems.

Recently Reliance introduced Special Tariff voucher for Rs 299 saying that Reliance on-net and off-net calls unlimited absolutely free, but when checked in their site says on-net calls to Reliance CDMA is free but On-net calls usage policy reads as follows,
"Fair Usage cap of 2700 minutes will be applicable on the On-net calling to prevent any abuse due to commercial use." which means an average of 1.5 Hours or 90 Minutes is the maximum per day usage
Off-net calls usage policy reads as follows
"Non Commercial usage cap of half an hour per day would be applicable for Non-Reliance calls.
All Non-Reliance calls beyond 30 mins/day will be charged at 50p/min".
I recharged my Reliance prepaid number with this special offer on 7.5.2010 with a Main balance of Rs 100 and simply start talking as usal (previously i was using Rs 249 Jaadu 249 for unlimited on-net usage- really useful one) to my surprise when i check my balance on 14.5.2010 it was only Rs 0.46. When i asked the customer care representative he says "your main balance is nill and hence promotional voucher didn`t worked, recharge with a minimum topup so that your special tariff will be activated" but i demanded him saying Main balance was Rs 100 as on 7.5.2010 and how come special tariff didn`t work but no proper response from him. After 15 Minutes of this conversation i received a message saying your promo R-R balance (HH.MM) 2600, R-Other Mobile (MM.SS) 30.00, which means they activated only after the complaint. Very poor customer service and fake promo offers

sir,
i chewang yolmo had bought a reliance smart number for my sister... recently a number [protected] has been really buggin her at night by giving mis cals sir kindly can u please give me the detail of the owner of this number..please.. it will be very kind o[censored] i[censored] grant my request..









thank you

Dear Sir/Madam,

I'm holding Reliance GSM Post-Paid Mobile service bearing the Number: -[protected] which has been blocked from making outgoing calls.

Tried calling the customer care no: *222 but the whole day nobody pics the calls. Tried *333 and after many tries they again transfer the call.

Sent mails to Corporate Center ([protected]@relianceada.com ), Raised a feedback in the site and also mailed the service assurance cell ( [protected]@relianceada.com) , Nodal Officer (Rcomnodalofficer.[protected]@relianceada.com) and appellate authority (Rcomappellateauthority.[protected]@relianceada.com).

I received a call from Bombay with Karnataka's Nodal Officer Ms.Kavitha in loop,where Ms.Kavitha promised to send an executive to verify my address and close the issue. I have given all details of my address and contact numbers.

But seems the executive dont know the address.I even said I'll pick him up and take with me.But nobody turned-up.

Could anybody help me so that I can screw this team.

Your help would be greatly appreciated. I have all mails etc which I've sent.

I have placed a request to redeem my reliance mutual fund over 2 month now. After 15days when I called them. They said my address is not proper. So I submitted documents to correct my address. Now they are saying they already send the cheque to my new address, but they were not able to locate it. I received all my documents, statements/certificates to this address every time on time. But reliance people are not able to find my address. very cheap reason. This was told to me only when I called them. No one from reliance Mutual Fund calls me to communicate anything. Only when I call there is some activity. And that evening I get a call from Reliance. Finally I asked them to send it to one of their offices near to my place of stay. But that seems to take much more time. If I were invested, I would have made another 3K at-least. Also the cost for me to run to reliance Mutual Fund office and make long STD calls has make this investment loose its value. This should be refunded by reliance Mutual Fund. You deserve a penalty for playing with peoples money.

This is one of the most Stupid GSM Service in India
India's most Stupid GSM Service The Reliance
Don't Go in the name.It is opposite-:)
I bought a new Reliance GSM card 1 Year Ago.
As soon as i bought the card I sign up to National do not call Service.(DND)
And Here is the result
I still get unwanted marketing calls and SMS from the same number itself
I think this comapany is really poor in terms of customer satisfaction
10 times I logged complainant to Customer Care that i receive unwanted SMS and Calls from all over pune and other states also
You will Shock what the call Center executive says!
You did not receive any call or SMS from this number
This is reply to my complaint.
Does I am mad?You think I am fool?I given both the number to call center.i.e. the message center number and the marketing person number.
This is really bad Service in India(Poor GSM Service in India )
Second problem that and mobile SIM card or mobile holder did not like at any cost
Call any number from Reliance GSM between 7 PM to 10 PM
You will never able to call between this time in PUNE
When i bought the card and asked about this problem they told that we do not have sufficient towers or network at this time and soon we will insert towers in pune within 2 months.
Now more than 1 years passed.Same result.Never get connected.
I suggest all the Indians,buy any SIM card;but don't buy Reliance Card
It will harm you and your health
If Pune Reliance Zonal officer is here to Solve my compliant then I can give you my number
Thanks
Ganesh
Pune

Hi,
i am staying at Balkampet,Hyderabad. I am unhappy with the way I am being cheated....
Since I dont have any other service provider in my area i went for reliance broadband internet connection.
The executive guy took 350 rupees for installation charges and promised that connection will be given within 2 days.
Executive has collected the money on 29/04/2010 of last month, after two days they said that they have some problem and
cannot give me the connection and also said money will be refunded in 2 days.
But it's been a week now,I did not get my refund yet.
I called them many times for my own money but always keep telling you will getting the money with in week and now they are not lifting my call itself.
I am a new customer to the Reliance interent.and I am extremely unhappy by the way I am being cheated.
I want necessary action to be taken against the person so that customers like me need not bear the trouble and also my charges to be settled.
The person who has taken my money is Vishu Vardhan Reddy(Executive) -->Mobile# [protected] and the Ramesh (Branch Manager) --> Mobile# [protected]
BUT PLEASE TAKE STEPS / ACTION SO THAT THOSE RELIANCE OFFICER OR EXECUTIVE SETTLES MY ACCOUNT SOON.

Dear all,

I rechaged my Prepaid reliance CDMA([protected])on 10/05/2010 with 599 , they gives free RIM to RIM STD services upto 1 month as well as 30minutes free for other network/ day.But I regularly charged day by day, They wrongly charged upto now 52Rs.I also logged complain to customer care (complain ID[protected]. Plz reslove the issue as soon as possible.

SIR,
I Rajneesh arora r/o 106 model gram used reliance fwp [protected] for atleast 4 years......In march 2009 i disconnected my such connection & requested the authorities for my refund of security money of Rs 2500 as paid earlier in advance.......despite my many visits to related authorities I cannot get my money back "YET".....

So, you are requested to contact authorities & ask them for refund of my MONEY as "EARLIEST"........

I'll be very thankful to you......

with REGARDS....

Rajneesh Arora
106 model gram
LUDHIANA
mob : [protected]
e-mail- [protected]@yahoo.co.in

I have made the payment for my RCOM Bill in the month of Nov 2009 and still date i havent received the credit of the same into my RCOM A/c. I have been following up with their service cell from last 4 months but till date there is no solution.

Below is the trial mail for your reference.

Dear Hetal,



How many times I have to provide the proof. I have visited you RCOM out let at Borivali west and have forwarded the proof to you. Also I had forwarded the same to your id on 30th April 2010. Mail attached.



R u seriously going through the mails or replying just as you kept there for replying to mail with out going through the same. Either you send your standard replies or ask for proof again an again.



I need a call back form your highest authority ASAP.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Tuesday, May 11, 2010 2:40 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]'Reference to your e-mail



Dear Customer,



We apologize for the difficulty faced.



With reference to your e-mail regarding payment issue, we request you to provide us scan copy of the payment proof (band statement) for your further assistance.



We believe in taking care of our customer needs first.



Yours sincerely



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Monday, May 10, 2010 03:36 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail



Moumita,



Are you kept there to always send standard replies? I have been getting such replies right from day one when I had 1st forwarded mine complain to RCOM. I am just going to wait for tomorrow to get come concert reply from RCOM other wise I am going to take this matter to the consumer court.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Monday, May 10, 2010 3:29 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], please note that your complaint has already been registered vide Service Request ID[protected]. We have escalated the same to the concerned department and will respond to you shortly.



We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Regards,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).



Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Monday, May 10, 2010 11:52 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail



I am only concern about my money getting reversed or credited to my RCOM A/c. I would be awaiting your call tomorrow as per the mail from your end. This is the last chance for your team to take care and resolve this issue or I would go to consumer court now.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, May 08, 2010 8:11 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]'Reference to your mail



Dear Customer,



We apologize for the difficulty faced.



With reference to your e-mail regarding payment issue, please note that your complaint is re-logged as Service Request ID[protected]. We are working to resolve it and will respond to you in next two days.



Also to your complaint regarding Reliance Web World staff and services offered, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



We believe in taking care of our customer needs first.



Yours sincerely



Hetal Shrivastav

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Friday, May 07, 2010 10:21 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: RE: Reference to your mail



Can u go through the trail mail…the payment has not been made in the month on September but it has been made in the month of November…..do I have to teach you to read mail in English…kindly go through the mail I have highlighted the same for your reference……n your Reliance Communication Outlet is of no use as they have said that they cannot do any thing from their side apart from forwarding the mail…which they have already done last week. I m fed up with your silly replies.



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, May 07, 2010 8:21 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' RE: Reference to your mail



Dear Mr.Shah,



Thank you for contacting Reliance Service Assurance Cell.



This is in response to your e-mail regarding payment issue for your Reliance Mobile number [protected]. Please note that as per confirmation received from concerned department there is no payment reflecting towards your number for Rs 2000/- in the month of september. Hence, we request you to please visit nearest Reliance Communication Outlet with proof of payment.



We regret the inconvenience caused to you.



Please find the list of Reliance Communication Outlets for your reference.



We believe in taking care of our customer needs first.

Regards,



Vinod Nalawade

Service Assurance Cell
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com..



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).



Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.







-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Thursday, May 06, 2010 11:33 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com); RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@nic.in ([protected]@nic.in); [protected]@bol.net.in ([protected]@bol.net.in); Rcomappellateauthority.[protected]@relianceada.com (rcomappellateauthority.[protected]@relianceada.com)
Subject: RE: Reference to your mail



CAN I KNOW THE STATUS OF THE SAME????????????????



Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M)..


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, May 01, 2010 2:45 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your mail regarding payment issue of your Reliance Mobile number [protected], please note that your request is logged as Service Request ID[protected] . We have escalated the same to the concerned department and will respond to you in next 3 days.



Further we appreciate yuor patience in this regards.



We understand the inconvenience caused to you and take your feedback in this regards

Regards,



Arun Padiyar

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@Relianceada.com.



You may also call on *222 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.

Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.







-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Friday, April 30, 2010 12:12 PM
To: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com); [protected]@relianceada.com ([protected]@relianceada.com); [protected]@nic.in ([protected]@nic.in); [protected]@bol.net.in ([protected]@bol.net.in); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); Rcomappellateauthority..[protected]@relianceada.com (Rcomappellateauthority..[protected]@relianceada.com); Rcomappellateauthority..[protected]@relianceada.com (Rcomappellateauthority..[protected]@relianceada.com)
Subject: FW: Reference to your mail



To Whom It May Concern:



This is in reference to my bill payment which I have made in the month of November 2009 for amt of Rs.2000.00 through the RCOM IVR BILL PAYMENT SYSTEM (Through phone). After following up for more than 3 month with you Services Assurance Cell, I still don’t have any solution of the same. I have clearly said that will doing the transaction on the IVR after inputting the card details for payment there was a system error and hence I could not get the transaction reference nos. I have already provided the proof of amount getting debited from my credit card account on 10/11/2010 amt Rs.2000.00. Till date I have not received the credit of same either in my RCOM Account nor in my CC Account. As per confirmation from my CC Bank the amt has been paid to your CITI Bank A/c as the payment gateway used by RCOM is the same. Also all the time when ever I have forwarded a mail to you services assurance cell I have received a standard reply from them. You can check the trail mails below. I am sending you my CC Statements along with this mail from Nov 2009 till April 2010 for your reference. I have also visited you RCOM outlet which is at Borivali West, Chandavarkar Road and have also asked them to look into the matter. They also have forward the details to concern department and had assured that I would receive a call back by 29th April 2010, but I haven’t received any response yet from your end..



I hope this time I would get some answer and not a standard reply from RCOM.





Regards,



Business Solution Group | Kotak Mahindra Bank Ltd. Kotak Infiniti, 4th Floor, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, April 08, 2010 10:09 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], please note that we have again taken up the issue with our concerned department for redressal. One of our executives will be in touch with you shortly.



We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Yours sincerely,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 or 198 (Toll free) from your Reliance Phone or 3033 4343 from any other phone.



For Postpaid customers, you can view your bills and make payments online through http://myservices.relianceada.com/launchAMSS.do for all RCOM services. Please register yourself on the portal. For difficulties in registration please write to [protected]@relianceada..com..



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Thursday, April 08, 2010 03:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: RM[protected]@myreliancemail.com (RM[protected]@myreliancemail..com); [protected]@relianceada..com ([protected]@relianceada...com)
Subject: RE: RE: Reference to your mail



Dear Satyajit / Moumita / Mihir / Vinod Team,



You are really trying to check my passions…..



Can any one tell me when will the amt be credited or reversed back to my account or credit card?



If this time I don’t get a proper answer from your end I am going to loge an complain against RCOM and I am serious about the same.



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, March 12, 2010 12:05 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' RE: Reference to your mail



Dear Customer,



Thank you for contacting Reliance Service Assurance Cell.



This is in response to your e-mail regarding payment issue for your Reliance Mobile number [protected]. Please note that we have taken up your issue with the concerned department for necessary action to be taken. One of our executives will be in touch with you shortly.



We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you.



We believe in taking care of our customer needs first.



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Vinod Nalawade

Service Assurance Cell

Reliance Communications



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Thursday, March 11, 2010 10:17 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your mail



CAN I KNOW WHEN WILL YOUR EXECUTIVE WLL GET IN TOUCH?????????????



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, March 11, 2010 6:34 AM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Mr. Shah,



With reference to your e-mail regarding payment issue of your Reliance Mobile number [protected], please no that we have taken up your issue to relevant department for redressal. One of our executives will be in touch with you shortly in this regard.



We appreciateyour patience in this regard.





Also, we have regret for delay in providing resolution and understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,



Satyajit Das Mohapatra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak..com)
Date: Wednesday, March 10, 2010 11:22 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: RE: Reference to your mail



Dear Satyajit / Moumita / Mihir / Team,



Can anyone confirm me when is the amount going to be reversed or credit to my RCOM account?????????



IT has been a long time. All your mail say someone will get in touch with you but no one has contacted me yet. You all are testing my passions.



I need a concert reply confirming the credit details.



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd..
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Saturday, March 06, 2010 12:32 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Mr. Shah,



With reference to your mail regarding payment issue of your Reliance Mobile number [protected], as informed to you earlier that we have taken up your issue to relevant department for redressal. One of our executives will be in touch with you shortly in this regard.



Your patience in this regard will be highly appreciated.



Further, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



Yours sincerely,



Mihir Desai

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.reliancecommunications.co..in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak..com)
Date: Friday, March 05, 2010 05:18 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail



Can you please confirm when would the amt get credit to my RCOM A/c or back to my Credit card?????????



It has been 4 months now…..



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd..
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, March 05, 2010 5:14 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your e-mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], we understand that we have taken up the issue with our concerned department and one of our executives will be in touch with you shortly.



Further we appreciate your patience in this regards.



Yours sincerely,



Arun Padiyar
Service Assurance Cell
Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..





-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak..com)
Date: Thursday, March 04, 2010 06:43 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: RE: Reference to your mail



Hi,



My contact nos are ther in the trail mails still I am providing the same for your reference that would make life easy for you to get in touch with me..



Mobile: [protected] / [protected].

Off: 66054379 / 66054378

Resi: 28920220 / 65077960



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd..
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, March 04, 2010 6:22 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding payment issue on your Reliance Mobile number [protected], please note that we have taken up the issue with our concerned department and one of our executives will be in touch with you shortly.



Yours sincerely,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Wednesday, March 03, 2010 06:19 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada..com); RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com)
Subject: RE: Reference to your mail



Dear Satyajit / Moumita,



As per your requirement I am forwarding my details to you.



E-mail id which you want to update in our records : [protected]@gmail.com
Name: Hiren Rajendrakumar Shah
MDN: [protected].
Date of birth: 28th June 1979.
billing address: B-Bld, C-Wing, 4th Floor, Flat No. 409, Patel Shopping Center, Chandavarkar Road, Near Prabhodhan Thakker Hall, Borivali (West), Mumbai, Maharashtra, India. Pin Code: 400 092.


Also I am getting mail form you department stating that as per confirmation received from your relevant department, payment details are not available in the system (mail attached). Hence, you are requesting me to provide payment proof at the nearest Web World. For your information if you check my 1st mails send to you I have send you all the necessary proofs as a soft copy, in addition I have clearly mention that I have already submitted all the proofs to you web world branch which is Canton Mobile Services, Shop No.5, Manish Apartments, Mandepeshwar Road, Opp. Jain Mandir, Near Gokul Hotel, Borivali West, Mumbai - 400103 and I am following up with them also. It’s has been 4 months now from the date I have done the txn and over 2 months following up with your company for my complain. If this is not resolved then I think I need to take some harsh steps.



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Friday, February 26, 2010 11:26 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Customer,



With reference to your e-mail regarding updation of e-mail id on your Reliance Mobile number [protected], please note that the request for the updation of e-mail id has been processed.



Further to your query regarding MDN, please note that MDN stands for Mobile Directory Number, in other words, Mobile number.



Yours sincerely,



Moumita Chandra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.rcom.co...in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Friday, February 26, 2010 03:00 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Cc: [protected]@gmail.com ([protected]@gmail.com)
Subject: RE: Reference to your mail



Dear Satyajit,



As per your requirement I am forwarding my details to you.



E-mail id which you want to update in our records : [protected]@gmail.com
Name: Hiren Rajendrakumar Shah
MDN:
Date of birth: 28th June 1979
billing address: B-Bld, C-Wing, 4th Floor, Flat No. 409, Patel Shopping Center, Chandavarkar Road, Near Prabhodhan Thakker Hall, Borivali (West), Mumbai, Maharashtra, India. Pin Code: 400 092.


* Can you confirm what does MDN stands for?



Regards,

Hiren R. Shah



Business Solution Group | Kotak Mahindra Bank Ltd.
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).


[protected][protected][protected][protected]

From: [protected]@relianceada.com [mailto:[protected]@relianceada.com]
Sent: Thursday, February 25, 2010 7:28 PM
To: Hiren R Shah //Kotak /Bank
Subject: RE:'ADAG=[protected]' Reference to your mail



Dear Mr. Shah,



With reference to your e-mail regarding payment issue for your Reliance Mobile number [protected], please note that we have logged your complaint vide Service Request ID[protected]. We are working to resolve this concern and will respond to you in next 2 days.



We appreciate your patience in this regard.



Also, we have regret for delay in providing resolution and understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



However, we would like to inform you that your e-mail ID is not updated in our records. If this is your registered e-mail ID, please revert and confirm back for necessary updation in our records.

E-mail id which you want to update in our records :
Name:
MDN:
Date of birth:
billing address:
We would require the above details to assist you better.



Yours sincerely,



Satyajit Das Mohapatra

Service Assurance Cell

Reliance Communications



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately..



-----Original Message-----
From: Hiren R Shah //Kotak /Bank (hiren.r.[protected]@kotak.com)
Date: Wednesday, February 24, 2010 11:27 AM
To: RM[protected]@myreliancemail.com (RM[protected]@myreliancemail.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RCOM No [protected] - Payment not credited to my RCOM Account.

Dear Reliance Team,

I have made the payment for my Reliance Mobile Bill (Mobile No: [protected]) through your Automate Voice Response on 10th Nov 2009 for amt Rs.2000.00

Due to some technical error the transaction was not successful due to which payment did not go through and no reference no was generated. But when I checked my credit card statement the amt got debit from my card. I made cash payment of my bill at your Reliance Web Outlet (Canton Mobile Services, Shop No.5, Manish Apartments, Mandepeshwar Road, Opp. Jain Mandir, Near Gokul Hotel, Borivali West, Mumbai - 400103).

But still date I have not received the reversal of the same. I am attaching my credit card statements for the month of Nov 2009. Dec 2009, Jan 2010 & Feb 2010 for your reference.







I hope my request will be taken care of ASAP.



Regards,
Hiren R. Shah
Business Solution Group | Kotak Mahindra Bank Ltd...
Kotak Infiniti, 4th Flr, Zone 4, Bldg No. 21,Infinity IT Park, Off Western Exp Highway, General AK Vaidya Marg, Malad (E), Mumbai – 400 097|[protected]D) | [protected] (M).

i am vishnu mundadha, purchased reliance prepaid sim (number;[protected]) on last week of april and submitted all the papers at reliance web world near by marathahalli. still i am waiting to get it activated by reliance. i submitted all the papers required by company twice to a concern person Rossi at reliance web world. I am expecting a call for my interview and i dont have any other mobile number and when i called to customer care, they are not ready to register my complaint and as per rossi, the document is allready sent to the headoffice for verification. nobody is ready to tell me how much time it will take to get activated. i already mentioned this number in my C.V. so i cannot change my number also
i received some mails from the consultancies mentioning in the mail that my mobile number is not working

RELIANCE IS THESE DAYS FAST LOSING ITS MOBILE CUSTOMERS DUE TO POOR SERVICE. TO MAKE UP ITS LOSSES, IT HAS STARTED CHEATING ITS USERS BY FIRST DEDUCTING A FIXED AMOUNT FROM THE PREPAID BALANCE AND SENDING A MESSAGE THAT SUCH AND SUCH SERVICE HAS BEEN RENEWED OR REACTIVATED WITHOUT THE KNOWLEDGE OF THE USER.

BEWARE USERS OF MOBILE SERVICE. IT IS TIME TO PROTEST AGAINST THIS TYPE OF PRACTICE BY RELIANCE TELECOMMUNICATION.

RELIANCE TELECOMMUNICATION WAS THE FIRST TO INTRODUCE MOBILE SERVICE IN ASSAM AND AT THAT TIME THE CHARGES WERE LIKE ANYTHING WHICH INCLUDED NOT ONLY FOR OUTGOING CALLS BUT ALSO FOR INCOMING CALLS.

THIS KIND O[censored]NETHICAL PRACTICE ALSO CONTRIBUTED TOWARDS THE SUCCESS OF RELIANCE EMPIRE .

IT IS HIGH TIME AND THE AMBANI BROTHERS SHOULD NOT ENCOURAGE THIS MALPRACTICES ANY MORE FOR THEIR OWN GOOD. TATA IS KNOWN FOR ITS HONESTY AND SO RELIANCE MAY BE FAMOUS FOR ITS DISHONESTY.

Dear sir/madam
I am the user of reliance telecoms service,my reliance mob number-[protected],i had requested for DND service as on 24/11/2009.request number is 1789552.
as per customer care they told that this service will be activated in 45 days.but still i am getting so many call in a day,one time i met with an accident also.then again i called to customer care.they are saying sir the service is still not active on your number.i have the proof of registration on request.please help me

my name is sandeep brahmankar my datacard no. is [protected] i have purchased datacard on 5/4/2010 after which on 7/4/2010 to 8/4/2010 my data card is activated and then it was disconnected and when i am making calls the executive are not pick upping my phone and they are not solving my problems and now i feel that reliance is a fraud company and only making people as fool and no action is taken against it as i have made many calls to customer care but nobody helped me they only note down my complaints and no action is taken on it

hi everybody....
Automatic subscribtion of CRBT service has now become the raising issue for reliance mobile communication.
They again has automatically activated the CRBT service on my no: [protected].
I m not really happy about all this and this is shamefull for Reliance Service Providers that inspite of so much daily rising complaints , they again and again doing the same cheap mistake.
Hope you will soon take a notice of this problem.
thank you.

hi, my cell no is [protected]. and my complain no[protected]. presently i am in roaming in bihar. so i m face many problem. through my cell not going sms last 8 days. i am alrady sending complain in maharashtra customer care. but no any response telldate no any solution. and through my phone and bihar reliance gsm through no call go in *333,*222, also [protected]. this is bigest problem in reliance gsm.