[Resolved]  Reliance Communications — Harassment of a government doctor by reliance communication disrupting essential services

Sir, I am pasting the complaint that I have lodged against reliance communication to reliance, TRAI and public grievance cell. please do the needful.

From
Dr Mini P Singh
Assistant Professor
Department of Virology
PGIMER, Chandigarh

To
Reliance Communications
Chandigarh

Subject: Complaint against harassment by Rel Comm

Sir,
I and my husband are users of Reliance mobile phone for more than three years([protected], [protected]) and have always paid our bills on time.
For past two days I am getting a call from various reliance mobile numbers that I should pay mobile bill for my sister Sherry Singh(Delhi number) who has given my number as alternate number. I have even received call from your office at 11:30 PM saying to pay the bill on 18-11 08. When I said that is this the tie to call, I got the reply to pay the bill or lest my number will be disconnected. Next day again same happened and they disconnected my number(incoming and outgoing were barred). When I called *333, I was told at some webworld a complaint has been lodged that handset is lost.- They even don’t know, where it was lodged. (Complaint number[protected]
Now they tell me to go to Web world and show my ID proof and get it activated
My father is also reliance user for perhaps 5-6 years. I called him and he found out that the night call was made from Patiala and number was also disconnected from there. When he contacted their manager, he took the cheque for sherry singh and assured that the numbers will be started soon. Even after 18 hours they have not started the same
I am a doctor and on call 24 hours. There is epidemic of dengue and viral encephalitis which is under my department and I may need to be contacted by senior faculty members for reporting of sick children on urgent basis.
Do you think it is right to be harassed in this way?
Do you think who will be responsible if any fatality occurs due to deficiency of services from you side?
When I asked reliance people to get me to heir seniors, they say that I have to go personally to get my phone activated. Nature of duty of a doctor prevents him/ her to leave the hospital premises for these small issues
Whom I should complaint against?- Reliance/ Reliance webworld/ or Patiala personnal?
Is it ethical to disconnect the phone of a doctor for someone’s else fault?
Is it right to lodge a false complaint of handset lost without checking the ID proof of complainant?
I God forbid, your child is sick and the report is delayed because of this reason, who is responsible
I am not going to Reliance office to rectify this. I will disconnect the phone and will switch to other network
Hope my message will reach right authorities

Dr Mini P Singh
Date[protected]