Reliance Communications — Handset Exchange

Hi,
I purchased a complete connection (handset with SIM ) from reliance authorised vendor by name Kartik Communications, Pusa Road(contact no. [protected]) in JUNE, 2008.They provided me the complete connection(handset and SIM). In october, 2008, the handset stopped working properly.

I went to the same vendor in NOV, 2008 to ask for repair but he said this cannot be done here.There are Reliance authorised shops for the same.Inspite of my insisting again and again, he didnot provide me the address for repair shops.

Consequently, I went to other reliance vendor to ask for addresses for repair shops and they were really helpful in providing me the same.After contacting the TVS shop for repair of handset, they asked for the bill. Realizing that I lost my bill somewhere, I again went to Karthik Communications for the same. And after going again and again, he didn't provide me the bill.Only this 29 Jan, 2009, he provided me the bill after 3 months.

And the i again went to TVS shop where they provided me DOA letter saying that u can ask for handset exchange from concerned shop(Karthik Communications) as the handset could not be repaired and it was under warranty period.Then i again went to Karthik Comm.and now, to my surprise he is asking for box in which he gave me the handset to issue me a new handset.

Now please tell me if that was the case, should it not be mentioned at the time, we purchase the same handset.He just said that if there would be a problem, we would replace the handset.

I am working in a big corporate company like Tata Consultancy Services(TCS) and has to provide on call support many times. This irresponsible behaviour from the vendor has forced me to go to other service provider and carry on with my work.

These negative market strategies are not going to do any good except churning your image in market.
Please look into it at the earliest as it will only tarnish your image in market.