Reliance Communications — Reliance Data Card No

Hi

My Name is Mr Santosh Kumar Biswal. I had a word with Reliance Customer care over email. Request you to please look into this and can you please let me confirm is this right way to collect a small amount of money through legal notice.



As per our conversation over phone, I have not received any statement form Reliance. I know you all are not able to send a single statement, then how can you provide better service to the customer.

Without my mistake I have received a legal notice for Rs 1364. This is a very very poor and 3rd class communication from reliance. And please dont this to the other customer, else no body will happy with your service


On Sun, 09 Nov 2008 20:31:26 +0530 wrote
>Hi
>As per our telephonic conversation, yet not received any statement from Reliance.
>This is not my mistake, and I am not able to pay any payment
>Thanks
>
>
>On Mon, 27 Oct 2008 [protected]@relianceada.com wrote :
>>Dear Customer,
>>
>>Wish you a Happy and Prosperous Diwali.
>>
>>In response to your mail received at Customer Care, please note that bill will be delivered to you. Hence, we request you to clear the outstanding amount of Rs.1369.68/-
>>
>>Yours sincerely,
>>
>>Indrajit Surve
>>Customer Care
>>Reliance Communications
>>
>>The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
>>
>>This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
>>
>>-----Original Message-----
>> From: Biswal Santosh Kumar (
>>[protected]@rediffmail.com
>>)
>>Date: Sunday, October 19, 2008 07:40 PM
>>To:
>>[protected]@relianceada.com
>>(
>>[protected]@relianceada.com
>>)
>>Subject: Issue
>>
>>Hi
>>I am Santosh Kumar Biswal. Presently in Delhi and I am using the Reliance data card number form last Two years. My Reliance data card Number is [protected].
>>I dont know what is my Billing date is and what my payment Due Date for my Data card is. I have called customer care executive for the statement but I have not received any positive respond from Reliance Customer care Executive. Each month My Data card no was disconnected with out any information and I have already make the full month payment.
>>If the Reliance will provide the 20 days service in a month, then why I will make the full month payment along with the late payment fee of Rs 50 for each month.
>>With out any statement I have already made the entire payment along with the late payment fee for each month and with 20 days service.
>>So many times I called customer care executive but no positive respond received, because the entire customer care executive are nonsense. They dont know how to handle to the customer and also the y doesnt know who to behave to the customer.
>>Two days before I got a phone call from collection department and I found my Total Bill due is 600 and the due date is 13 of Oct. I dont know about the bill and my data card is disconnected. This mistake is created by reliance side and I am facing so many problems. Due to this problem, I am not able to sending any official Email to some people. And I am lost Rs 80000 due to your negligence.
>>This is not my mistake and my data card is disconnected. Who will response for the same? And why my data card is disconnected without any information. The same story has been happen for each month.
>>The Reliance Network service is 3rd class service as comparing other network Service.
>>This is humble request you to Please resolve e the same ASAP and confirm.
>>Thanks
>>Santosh Kumar Biswal
>>Regards
>>Santosh Kumar
>>" Save Paper - Save Environment - Think Before You Print "