Reliance Communications Complaints & Reviews

Hi,

I purchased a reliance post paid connection which comes with a mobile in May-2008, Gurgaon.I was told that there would be 1 year guarantee on the mobile from the purchase date.

As I am facing some problems with the phone, I contacted that vendor who told me to go to the Service center of the mobile's company.

There they rejected my plea to repair the mobile since its manufacture date was of May, 2007 and they repair only those mobiles whoses purchase date or Manufacturing date expires, whichever is earlier.

They may be right on their part, but my question is, Where did I go wrong ? I was never told this that the guarantee starts from the manufacturing date and not the purchase date.

Not the Vendor who has sold me the product is not lifting my phone and I even doubt that he is absconding.And reliance executives are not able Willing to help me on this.

My concern is that, Can anyone in India, just getup from anywhere and sell reliance mobiles.No authenticity of the same is available for them.

I am not willing to pay this months reliance bill since I have not used it from past one month and this is truly ridiculous.
It's like the same in movies.I am facing the' Gunda Raaj' of these guys and I am helpless on the same.
And on the contrary, they are advising me to buy a new mobile in less that one year !!! How ridiculous is that.

I am not sure if I will be helped or not.But this just one try I can make so that I donot have any regrets in the future.

Thank you.

Regards Akash Joshi

Sir I have been using Reliance no [protected] since long. Now have purchased new blackberry handset and given request to transfer my existing number to new handset on[protected].30 PM. They have promissed me to activate the number within 1hour. Since then my number is not working and after regular follow up with them there is no responce till date. After regulao follow up with their executive Mr. Sandeep Kumar ([protected]) and his superior Gautam Kumar ([protected]) now they are giving me reason that my number was mistakenly terminated by them. Beeing dirctor of one of IT company and this number is given to n number of Indian and overseas client such a silly mistake and non cooperation from Reliance has put me in huge loss. As I'm traveling no alternative number is available and this has put my important deals on hold. Today also they have not asured me anything. So kindly look into the matter as early as possiable. Feel free to contact me on my temporary no [protected].
Regards,
Abhay Kimmatkar

Dear sir,
myself Daljeet Singh, cell no. [protected] is an subscriber of reliance postpaid connection. As I had paid my all the due bills on time even though they had barred my outgoing calls without even confirming me, I had requested to their executives many times but no satisfactory answer i got as far. The main concern in billing is over charges of some facilities which i had requested earlier for deactivation of those services.so plz sort out my problem as soon as possible...



thans & regards
Daljeet singh
cell no. [protected]

there was a promotional scheme before launch of reliance broadband plus where with purchase of new connection (for Rs 3500), two months o[censored]sage will be free. i showed interest in this scheme and booked an order. i had a confirmation call from mumbai call center for the same . two days later Tiruppur (my city) reliance office gives me a call stating the confirmation of the order and proposed delivery within two days. then there executive cam and gave me the demo but the twist is that he told me that this is a regular connection not under the promotional scheme.

dear sir i have a postpaid connection of reliance cdma([protected]) in up east, kanpur . it was a prepaid connection before 3 months & i have converted it now in postpaid.after conversion, i have taken plan for for rs.199 for free unlimited calls in all over up. we have already selected an another plan of free sms for rs.60 per 1000sms... and they have given us an another plan of rs100 for 300mins. free for other phones in east up...& i have diposted rs 500/-security money and last three month my bill is never cross the limit of rs500/-.but after activation of postpaid connection, the co. (reliance) is always warning me that my billing is exceeding the limit & it will be suspended if i could not deposit Rs.500?400 Extra...
before a week they always de-activate my connection when i ask for billl then they said that my bill will be generated after 5 th day of every month...and further they added that till i not deposit some amount to them, , they will continue the de-activation of out-going on my phone...
i requeted them that our billing amount is not so high, , so plz do not de- activate your services...
every time when generate our bill, , , , , it is proved that our biling amount is not exceeding the credit limit of rs.500/-
Instead of all that we are facing the deactivation every month without any failure for near about 10 daysss... so plz tell us what next step to take...

SUB: Overcharging of monthly Internet Bill

Resp Sir,
With due respect, I want to bring my issue to your kind attention that I am a loyal customer of Reliance Infocom from last 3 years, and during this period I have paid all my bill on or before time, sometimes with advance amount.

I am using Reliance’s Data Card (ZTE, no [protected]) for internet purpose alone from last 3 years. The plan I enrolled for was RS1500 (Prior to taxes) per month with up to 128KBPS speed limit. With the taxes and all the bill comes out to be close to 1800 (@12.5 service tax+1% cess) .

My first Big Issue is that from April 2008 Reliance has introduced a new scheme of RS700 for PUNJAB region alone and the existing plan, that I was using was closed ie. Rs1500 plan. But they kept on charging me Rs1500 instead of charging Rs700 per month as the Rs1500 plan does not exists anymore.
So I end up paying Rs 1500 per month till October until I heard from one of my friend about this new plan of Rs700 in September 2008 and I requested them to change my plan. I used to deposit my bill at the reliance center in Mohali, but they never told me about the plan change or any other information. Neither I did not get any sms or call or mail from Reliance about the new plan so that I could request for the change of the plan. There was no communication from them at all.
As a matter of fact Why my plan was not shifted to the new plan when the Rs1500 plan was abolished for Punjab region and I kept on paying for the plan that does not even exists.

Not only this, I have paid Rs2500 on one occasion for which I never got any satisfactory answer from them. I have filed a complaint in their concerned department under complaint number 78552660 on oct23, 2008 and again on NOV 26th 4:20 PM under complaint no 81387385 for refund or Free service in return to the over charging of the Bill. But they refused to do any favor to me and turned down my request.

I am now sorting the following compensation from them with the detailed calculations here under.


April- Oct = 7 Months

Orignal biills I paid per month (Wihout Taxes)=1500*7=10500
Modified Bill = 700*7= 4900
=============================================
Net Extra paid Before Taxes =5600
=============================================

Taxes on Orignal Bill @12.5 as service tax+1% Edu cess (Basis->1500/Month) = 202*7=1417
Taxes that I WOULD have paid if I had modified plan (Basisc->700/Month) = 94.5*7= 661.5
=====================================================================
NET EXTRA Taxes Paid =755.5
=====================================================================


Total Claimed Amount Till From April To October= 5600+755= RS 6355.5

So I want Reliance Infocom to provide me RS 6335.5 PLUS compensation for harassment faced due to no action taken by them on my issue PLUES bank interest rate on the above said amount for the above said time period. Amount in the form of CASH or Give me FREE services to the amount equal to claimed amount

I claim for a total of Rs 18, 000 From Reliance Infocom

My contact No is [protected]
My Reliance Data card No is [protected]

Address
Ravinder Singh
#811/4 Mundi Khara
PO Kharar Distt Mohali
Pin 140301Punjab

I got sim two day before yet didn't sarted.

Respected Sir,
I am Dr.Raghavendra.C.V, from Kolkata.I recently came to Kolkata to pursue my higher education.I wanted a phone connection, with more of STD calls offer.Incidently I came through Reliance Communications at Taratala, Kolkata.They briefed me of a postpaid plan connection, which included a rental of 440 with unlimited STD offer, from GSM Smart Reliance phone to GSM Smart Reliance connection, anywhere in India.As I was new to the place, it took me some time over 7 days(from 17th march 2009 to 24th march 2009), to arrange all the address proof and required documents.I went to Reliance communications at Taratala.Kolkata on 24th march 2009, to get a connection of the said postpaid plan.Prior to this, i told my wife and parents to arrange of a GSM Smart Reliance Sim connection back in Bangalore and Tumkur, where my wife and parents stay and they did the same.
Incidentally, i just asked the person at reliance communications at Taratala, Kolkata, if there is any alternative prepaid connection, in Reliance, which i can use, with an STD offer, instead of postpaid.The person working over there, told that there is a prepaid connection in prepaid GSM Smart reliance connection with Rs 496 "power" recharge on life time validity card, with unlimited STD calls.I asked for a prepaid connection, then immediately, but he told that he has the sim card, but there is a problem with activation, as he has lost his activation mobile handset.
Taking his advice, I went to, a near by mobile dealer shop named, "Chatterjee enterprises" at Taratala, Kolkata. The dealers name is Vishnu Chatterjee.I asked for a lifetime validity card in Reliance after submitting my documents and proof.He gave me a GSM smart Reliance connection numbered [protected] on 24th march 2009, stating that if i want a STD offer, I should recharge with 496 Rs, so that i will get a unlimited STD offer calls between Reliance GSM smart connection to Reliance GSM smart connection anywhere in India.This he told, after speking to helpline customer care service in R
Reliance and so, i recharged a amount of Rs.496.I got meessage, stating that balance is one rupee after activation and the plan has been activated(I still have those messages in my mobile set).
On 24th march 2009, I spoke to my wife and parents, who had reliance phone connections at Bangalore and Tumkur([protected] and[protected] respectively).To my astonishment, from the balance of Rs 34, which i had, 1 rs/min got deducted, when i called these reliance numbers.Tottally, all my balnce amount was deducted within a day.I immediately, called Vishnu Chatterji, who told, it might take one or two days, for that STD service, to get activated and to wait untill for 2-3 days.
It continued the same, when i did calls on 25th march 2009 morning.So, I just tried calling customer care and I spoke to them. On enquiry, I found that, with Rs.496 plan on prepaid, its no STD unlimted feree calls all over india, but to only some places in the east zone of india(like Bihar, Assam, Orissa, M.P and Himachal Pradesh).I even found that, with 440 plan postpaid, which i was about to take, had same plan, with no STD unlimited free calls, to all over india but to few places in eastern India.
So my complaints are:
1.The Reliance communication people at Taratala, Kolkata, never told, that, it is unlimited STD offer, only to selected places, which didn"t included Bangalore and Tumkur in Karnataka.
2.Mr.Vishnu Chatterjee, of Chatterjee enterprises at Taratala, also didn"t tell me, o[censored]nlimted STD offer, only to selected places.He told, its free unlimited STD to any place in India.
3.On enquring on 25thmarch 2009 and asking for help, both of them(Reliance communications, Taratala and Chatterjee enterprises, Taratala) denied of any help and told to enquire in Reliance customer care .
4.Mr.Vishnu chatterjee, charged me with Rs.99 for a Reliance Sim Card connection(GSM SMART), instead, when I enquired outside in another shop, that its original price is Rs.15..
So, with all these, I am almost drained and frustrated, roaming almost everyday to these places.I never got what i wanted and I was instead drained out of my money, unneccesarily and am at loss.I also took connections at Bangalore.
I am in total loss in all means, mentally and financially...if and only if, they had told, that its not an unlimited STD offer all over India, I would have never taken that connection.
I would kindly request you, to kindly provide me justice, in this matter and provide me with a compensation.Eagerly, waiting for your reply.


Your's sincerely

Raghavendra.C.V

Dear Sir,

I opted for the reliance Wimax connection from Reliance in Chennai, I was informed by them that if I paid three months advance rental at the time of installtion. They would not charge me the installation charges. I paid a total amount of Rs. 3367/- on Nov 13 2008. I made it really at the time that after the three months the bill would be generated on a monthly basis. This was confirmed by Nithya from Reliance. During the first week of Feb I received a call from the Reliance customer center saying that my bill had been generated on 23 Jan 2008 and I was to pay Rs. 3367/- advance payment for the next three months. When I tried to explain to them that this was not what was communicated to me initially, I was told that I was in the Quaterly rate plan and they would not be able to change the rate plan now as the bill was generated.. I f i wanted to change then I would need to contact the Reliance headoffice at, which I did. After running from pillar to post for almost three weeks, The Chennai Reliance center had the rate plan changed to Rs. 750/- per month, and was confirmed that the payment was to be done on monthly basis by Abdul the agent who I spoke to. On March 17th 2009 when I tried to connect I had issue and called the Customer care and was told by Abdul (just my luck to get the same person online) that my conncetion was barred. when I raised a concern that I had not received my bill and had not received any calls advising me that teh connection would be barred they had only one thing to say "the bill was sent you" when i asked for teh POD number or a confirmation number. they were not able to provide any details, Being totally frustrated on the call I asked to speak to the Superviors hoping that things would get better, But the superviosr Barani (female) was very very arrogant and said that it was my responsiblity to call and check with them if I had not received my bill.. Today (23rd March2009) I called them again to see if they could sent me a duplicate bill so that I could have that paid and the broadband disconnected, I was told their system was down and that i should call back this has happened almost everytime I call them.. I request your help sir to solve this issue, since I find that as a customer this company has no regard, Also the language used and level of arrogance at teh Reliance Chennai Customer Care is really questionable. I request to all who may be think of trying to opt of Reliance. Please stay clear of them.

My Reliance account number is :[protected]

Product: Reliance NetConnect Data Card (USB Type)

Model Name: EC121.

Paid Money : Rs.2, 820/- for getting this connection.

I bought this card on January 5th 2009.


From the day one (January 5th 2009), I am facing lot of connection problem. I complained so many times in Customer Care. But no use. Till now, my problems are not solved.

Problems:
[protected]

In Customer Care, they asked me to download Reliance NetBooster software. I downloaded and installed the NetBooster software.When we ON the NetBooster, Images become blur . When we OFF NetBooster, Images looks good .


Whenever RelainceNetBooster is ON, it take most of the speed, it not allowing the website to load immediately. Without RelianceNetBooster, websites loading quickly.


I have frequent disconnection problem. Sometimes, connection will be there, but, I am unable to browse. Sometimes, some strength automatically fluctuating like some times signal will be nil (no tower), sometimes, 3 strength & 5 strength (full). Some times sending bytes will be more & Receiving will be very less.In my area, there is two Reliance tower. So signal should not get drop. All the time, I should get the full signal.

Till now, I am facing the same problems, which I intimated earlier. Sometimes, Connection Status shows "0 bps".

Sometimes, Connection Status shows "153.6 kbps"( Connection Speed), not the download speed, but receiving shows 291 bytes.


I feel very much unhappy about this connection. Daily calling customer care and complaining the service problem is irritating a lot. I feel that, I did a mistake by going for Reliance Connection.

Voice clarity is not clear. Voice is completely breaking, while doing Voice chat in Google Talk, Yahoo Messenger, Skype etc... In My work, voice chatting is an important thing. I complained about voice clarity in Customer Care. But, in Customer Care, they responded a great information, that I have to complaint in the service provider like Google, Yahoo Messenger, Skype etc.

As we all know that, this is Reliance Service problem, not the service providers problem (Google, Yahoo, Skype ). Voice clarity is completely depend on Internet. But still Reliance won't accept their service problem.


Sales Guy's False Informations:
[protected][protected]-------

While enquiring about the Reliance Connection, the sales Guy gave lot of commitments about the connection and Speed. Whatever, he said earlier, now completely false information. He said, in new USB modem (EC121), I will get good performance, Voice clarity will be good and unlimited plan. So many times, I aksed him about the unlimited connection also, he said this Plan name is " Unlimited 5GB, but actually it's unlimited.He said that, Reliance giving offer for Pongal Festival Platinum Plan (Rs.1500) into Rs.1099 plan. Now, he saying that, limit is upto 5GB. Initially he said, unlimited, after purchasing he saying, it is limited upto 5GB. This alos now false information.

The sales guy completely gave all false statements. In the Application form, he mentioned plan name differently, but in my Acknowledgement slip, he mentioned different plan name.

If the sales guy said the fact about the connection, I will decide, whether I have to go for this connection or not. But, he played in the selling point of view. If he want to achieve his Sales Target, whether Customers are Loser?

Due to this connection problem, I am facing lot of problem in my work.

Dear Sir /Madam

Greetings of the day

I have a Reliance landline telephone[protected] on which Reliance had wrongly added a caller tune. The tune was added on 27th Feb 2009 at 1525 hrs as per the reliance records, I had lodgged a complaint for the same on 28th Feb 2009 at 2036 hrs (Ref No: [protected]). I spoke to a supervisor named Fozia in the Mumbai contact centre and she assured me that no charges will be added on the account, After that I had to call them numerous times to deactivate the Caller tune.
Today when I received my bill I have found that they have added wrong charges for the tune and on my complaining to them today they said they cannot do anything as it is there system status and they say I have activated the caller tune.

They dont have any name for who activated the tune, the manager Named Jay Upadia was not very helpful either. In such an instance the customer has no power whatever the telecom company charges we have to bear that.

Regards

Ishvinder Malhotra

dear sir my Mdn [protected] is terminated on 17-03-09 . By ODR my no is act. on 23 july 06 why terminated i dont know. i went to your web word in aligarh but they were unable to process any thingh. c. care & distributor & web word say that our computer has no recod about your mdn and we can do nothing.
plz do some thing about this matter.

ashok kumar
11375 radha nagar bulandshshr-2030001
UP(West) india

Utkarsh Tripathi
User ID[protected]
Hello,
I had taken an internet as well as a landline connection from reliance broadnet services and had placed a service termination request on 27th January 2009 (Request no.[protected] as i have left the place. I was told by the customer executive that the service would be terminated within 15 days and a person would come to collect the handset and the modem. Subsequently i have called up so many times neither did anybody turn up nor did anyone called from reliance to confirm the termination. I was under the impression that the connection has been terminated but again in the month of March i got a call that my earlier request has not been cancelled for reasons which even they don't know and whether i would again want to terminate my connection or not and also that my bill was still being generated. This was really shocking.
Please note that i am a student and this a very unfair practice. You are requested to kindly look into this matter as it is becoming quite difficult and frustrating for me to pay their bills even when i have stopped using their services. Moreover im not even living in that place for around 2 months now.
Thanking you,
Yours sincerely
Utkarsh Tripathi
User ID[protected]

Reliance thinks that earning money by selling their products is enough..the company will surely go bust like this..my bad wishes with them..horrible service after selling their product..

They think people are fools..tell them any crap thing and sell your product..and then there are companies like DELL who provide amazing service..you needn't think twice before buying any dell product..

Dear Sir...

I have been a customer of Relaince India mobile & my no. is [protected]. I have been recieving a lot o[censored]nwanted calls & SMS from Reliance communication itself for promoting their own products & services destpite of restraining them so many times. They had asked me to register for "Do not call" facility & i have done so & they had also send me an SMS regarding this by giving me my complaint no. But they are telling me that they can't stop these calls for next 45 days as it will take atleast 45 days to get registerred. Moreover i am not getting the calls & SMS from some outside channel But i have been recieving these from Reliance itself. They are not ready to stop this thing before 45 days & i want to stop this on immediate basis as it is really disturbing my official & personal life & leading to a harrassing situation.
Please do something to solve this problem on urgent basis..
My "Do not call registeration request no. is [protected]. (Given by Relaince customer care on[protected]

Warm Regards,
Jaswinder Singh
474, Harinder Nagar,
Near Sirhind Road,
Patiala.
[protected].

Dear Sir,

This is to inform you that i hold a Reliance Communication Land Line Phone. The details of the same are as follows -

Name -Ravi Sarda
Phone No.[protected]
I have been making complaints since 13th February 2009 and till date the problem is not solved. They have even charged rentals for the month.

Even on making complaints they do not give any printed receipts.

Please do take action on the above matter.

Regards,

CA. Ravi Sarda
Manager - Investment Banking
7, CamaC Street Kolkata-17 (Azimgunj House 2nd Flr)

hi raj gopal sarda broadband and landline connection customer of reliance i was operating this service for 3 to 4 months after that i given information to reliance customercare on5.11.08 to dissconnect this both service as soon as posible & on 17.11.08 the service is disconnected and amount due to me was 1036.43 as on date 11-nov-08 i was late to pay payment on12.02.09 i got one demand notice from [l.v vijay shankar & associate] in that thay are saying me that your out standing bill amount is 4244/- as on date 01.02.09 i was shock by seeing this notice on that day it self i call to reliance customer care and informed for this notice they have taken complain for collecting instruments on12.02.09 complain no for telephone instrument is88884027 given by mr.umashanker & for moderm 88882176 by mr.altaf them i was waiting for person and told to reliance customer that clear that all extra charges and give me one letter that your outstanding bill is only 1036.43 and take your amount on same time but after one month again i got one demand notice to pay out standing amount is 2559/- and again i given complain to customer care and informe about this notice on 17.03.09 to mr. tushar no :[protected] .

so please say me what to do because in notice thay are telling that after receiving date of notice you should clear in 3 days other wise this will be taken as civil & criminal proceeding plz replay me.

my account number of this account is [protected]

Dear,

This is with regard to Reliance Wireless Net connection No:-[protected], I have registered the complaint to terminate the connection but still these people didn't terminate it and even sending the minimum bill for which I am not at all using the connection . Even these people are harrasing me .

I have sent mail to there appellate authority Mr Sanjay Das (rcomappellateauthority.[protected]@relianceada.com)many times as mentioned in the bill, but no response from him . I like the suggestion from you how to go against them .

Regards
Manish Varshney

Dear Sir,
I am suneel sarswat from Mumbai and a reliance communication customer since Januarry, 2006. I applied for Do Not Disturb service last year and they stopped telemarketing. Now from the last month I am recieving atleast 5-6 sms from them. If I re-apply today it will take another 45 days for it to be effective. I would like to know, what is the better option for me. I would be oblige to you if you take action in this direction. my mobile number is [protected].
Thanks,
Suneel

I have purchased a reliance data card on 07/10/2008 Receipt No. [protected] Card No. [protected] on the payment of Rs. 2820/- with the scheme of one month unlimited usage and all document required for this connection submitted from Reliance Web World M.G. Road OPP- Aurora Towers, Sterling Centre, M.G. Road Pune Maharashtra. In the same month I went to Gujarat from their I tried to use my net connect but couldn’t do so I visited to web world for the problem, their I came to know that owner of this card is someone else and that person has given request to terminate. I went to M.G. road web world a person Vikas was there and he gave me other new data card with two month unlimited usage. After that month I had been asked to pay Rs. 1500/- and this data card is pre owned, and vikas told me that they are not at all responsible for this and I have to pay anyhow. Due to all this my other reliance phone connection has been blocked I am unable to make a call.

I have already complained about this many times. I want to know is this is a biggest cell phone service provider company, is this way you people behave with the customer? I feel very cheated who is going to take responsibility.