[Resolved] Reliance Communications — charging activation charge | |
To The Officer Sir, I have reliance landline no[protected] .before[protected] without having any kind of activation from my side mantra pack was activated and Rs 60 was deducted from my account . I contacted to customer care on the same day to Mr biman ann Mr kunal around 7.30 pm and complained about this problem on[protected] a message(fromRM564644) came in my line that “you have been unsubscribed” again on[protected] Rs 30 was deducted and from customer care desk Ms. Summita (from 32997667 at around 7.30 pm) denied that no complained was lodged and no message o[censored]nsubscition was sent to my phone. I want to get back Rs 90/- in my balance back and strict action against such a irresponsible customer care executive. In spite of several contact to the customer care no result has came till date. Waiting for your reply My another contact no is [protected] Mail ID [protected]@rediffmail.com Partha Banerjee Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
To
The Officer
Reliance Communication
Sub : Refund Rs. 270/- in my account as activation charges charged by you without informing to me – reg.
Ref : My Prepaid Cell no. : [protected]
Sir,
I am surprised to receive message from Reliance communication on 6th August 2009, i.e. Thank you for renewing and using the FM Indial Pack service, whereas I have not used the same. I have not activated the FM Indial Pack service. Hence the question of renewal does not arise. Then I checked my account and noted that Rs. 30/- has been deducted. Then I contacted to customer care on next day to Ms. Purnima (service request no.[protected] I got back Rs. 30 in my account but I am shocked to know that FM Indial service is activated from 3rd November 2008. From the activation date till 5th August 2009 (total 9th months) there was no message from your side that FM Indial service is being activated. It means that Rs. 30 per month x 9 months = Rs. 270 has been deducted from my account without knowing to me. Atleast you should tell me regarding activation which will enable me to take my decision inspite of yours.
Further, I would like to inform you that On 15th August 2009 I have mailed this complainted to [protected]@relianceada.com at 7:57 pm but they have told me that no wavier will be provided since the dispute is beyond 3 days. It clears that the mistake has been done from your side, because of your mistake why should I bear the loss of Rs. 270/-.
Hence, you are requested to refund Rs. 270/- in my account immediately.Please give me assurance that you will not activate any service like FM Indial Pack, Caller tunes ect. without informing me, which can avoid lot of misunderstanding please.
Yours earliest action in this regard is highly appreciated.
Regards,
PARESH MUTHA
Cell : [protected]
PS : The same has been complained to you for your necessary action please.