[Resolved]  Reliance Communications — Arbitatory rules & no complaint greivances

I have rendered for a postpaid connection of reliance communication in june 2009........soon there were network problems,,, repeated complaints were done but the situation get worst.
Then they disconnected my outgoing due to some arbitatory rules of thier companies internal policy.......even after registering the complaint way back i have not received a satisfactory answer till date.

As i have just joined a premier bank at that time and was busy with the training..... i have deligated the authority to talk on my behalf to my best friend and also a patent attorney who is residing in delhi.

i have a series of email communication .......between my friend/advocate Mr. RAvindra and REliance......

As i m a professional and from outsider to WEst Bengal i m not finding enough time to visit to the court........
kindly also let me know where i cna send the email communication so that u can have a good view of the same.......

These are some mails i have with me...........

From: [protected]@hotmail.com
To: [protected]@relianceada.com
Subject: RE: 'ADAG=[protected]'Reference your mail
Date: Thu, 16 Jul 2009 16:56:03 +0530

Dear Jitendra,


I don't have to say anything more. Please read my last mail carefully, I have cleared that we are not going to pay anything, secondly my client is not going to visit any web world. Could you explain one thing why is it so that Reliance has a rule that we will accept payment at any web world but to get it disconnected one has to go a particular web world, do you guys think that you are the smartest people on this earth? This time may be you have changed it for my client (after all this correspondence) but this is so because the customer is aware of his rights otherwise you guys are really too much.


Please start process of making payments for the claimed compensation. I am expecting to hear from you soon.


Regards,


Ravindra Swami
Advocate


[protected][protected][protected][protected]
Date: Thu, 16 Jul 2009 15:51:37 +0530
From: [protected]@relianceada.com
Subject: RE:'ADAG=[protected]'Reference your mail
To: [protected]@hotmail.com


Dear Customer,



In response to your mail regarding your Reliance Mobile Number [protected], as informed you earlier kindly visit the nearest Reliance Mobile Store Thakurpukur, 544 D.H Road, Kolkata 700063 in order to clear the outstanding amount, fill the termination form and complete the termination formalities. One of our executive come over there will help you in this regards.

In continuation to your mail regarding coverage issue, please note hat the coverage issue in the mentioned area has been resolved.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.



We look forward to an opportunity to assist you again.




For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.


Yours sincerely,

Jitendra Bhosle
Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.









-----Original Message-----
From: ravindra swami ([protected]@hotmail.com)
Date: Monday, July 13, 2009 11:17 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail

Dear Madam,




Thank you for your response.. My client is not going to visit any customer centre, I have told you upfront that take my email as


termination of agreement. Regarding the payments we are not liable to any payments towards Reliance, please deduct the amount


which is outstanding from the claimed amount INR 1000 per day (from the date of complaint) as compensation. If we don't receive


the compensation amount within a period of sixty days from the date of my first email we will like to see you in court.




About feedback, Reliance is worst at resolving any issue arising on part of customer.





Please send the compensation amount at soonest and terminate the connection. I don't want further correspondence, please feel


free to move to court or we will do the same as soon as period of notice expires.




Regards,


Ravindra Swami
Advocate




[protected][protected][protected][protected]
Date: Mon, 13 Jul 2009 09:46:46 +0530
From: [protected]@relianceada.com
Subject: RE:'ADAG=[protected]'Reference your mail
To: [protected]@hotmail.com


Dear Customer,



In response to your mail regarding your Reliance Mobile Number [protected], kindly visit the nearest Reliance Mobile Store Thakurpukur, 544 D.H Road, Kolkata 700063 in order clear the outstanding amount, fill the termination form and complete the termination formalities. One of our executive come over there will help you in this regards.

In continuation to your mail regarding coverage issue, please note hat the coverage issue in the mentioned area has been resolved.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

However, if you face any issues, we would request you to write us back at the earliest.


We look forward to an opportunity to assist you again.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Dipali Gharat

Customer Care

Reliance Communications









-----Original Message-----
From: ravindra swami ([protected]@hotmail.com)
Date: Wednesday, July 08, 2009 04:39 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference your mail

Service Request ID[protected]





Dear Dipali,




I write further to my previous mail. Do you know what complaint did my client place with your customer care? He placed a complaint stating that his number was not reachable while he was in coverage area. After placing the complaint and receiving the assurance from your executive, nothing happened. He took his wife to Kolkata and she is totally new to the place. One day she was there in a school for an exam and he went to watch a movie and it was decided that she will call him up as soon as exam is over, you know what happened next? He finished the movie without receiving a call and his wife was totally unable to call him because of the Great Network and Great Services of Reliance. And he was in coverage area you know? Now the trauma he has faced for this incident is not explainable in words. Is there any compensation you can ever pay.




He has received a monthly bill, so I have to say he is not going to pay a single penny for the same. Whatever is due on his part please deduct the same from the claimed compensation amount and make payments of the remaining amount. For your information the connection is still activate and he is receiving incoming calls while I have mentioned in my previous mail that the agreement between him and reliance has been revoked by him and he has placed the request for the same with your customer care.




Please take action on the complaint at the earliest and make payments of the compensation amount, also disconnect the connection immediately. Looking forward to your response soon and I have not received anything from your side as you said that you will response in next two days.




Regards,


Ravindra Swami
Advocate






[protected][protected][protected][protected]
Date: Thu, 2 Jul 2009 14:49:04 +0530
From: [protected]@relianceada.com
Subject: RE:'ADAG=[protected]'Reference your mail
To: [protected]@hotmail.com


Dear Customer,


This is in reference to your mail regarding your Reliance Mobile Number [protected]. Please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 2 days.

In continuation to your mail received at customer care, please note that we have logged a note regarding your complaint against Customer Care and the same will be reviewed by our Business Team.




We look forward to an opportunity to assist you again.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Dipali Gharat

Customer Care
Reliance Communications









-----Original Message-----
From: ravindra swami ([protected]@hotmail.com)
Date: Monday, June 29, 2009 02:35 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: service of legal notice


Dear Sir,
I am writing this mail pursuant to my client's complaint and then disconnection of his outgoing facility. My client's name is Nitin Sain, his mobile number is [protected] and he is a manager with an esteemed bank. He made a complaint on 10th of June stating a problem with network, complaint number is[protected]. The executive made a promise stating that it will be resolved within 24 hours but nothing happened. He again made a complaint on 15th of June, complaint number is[protected]. This time one of the senior member from your team spoke to him and made same promise that they will resolve it in 24 hours but nothing happened again. Now for a manager in bank you can understand what is requirement of a cell phone as he is a person of responsibility. Providing inefficient services is "deficiency of services" and my client wants INR 1000 per day for term of connection as compensation. If you have any dues towards him kindly deduct the same from calculated amount and make payments of rest of the amount as compensation.
My client wants a disconnection immediately, now as per your web world executives if one needs to make payment it can be done on any web world but if you want disconnection you have to go to concerned web world only, also you don't take requests of disconnection on helpline number. Is this some kind of joke or you guys are smarter than others. This is perfectly a contract between you and customer and according to law of contracts it can be revoked anytime. Only requirement is proper channel of communication and if he has communicated over phone it is a fair mode of communication. If payment can be made on any web world then such notices must be accepted in the same manner. Kindly disconnect the number immediately, otherwise we are going to claim for longer period.
I request you to make payments of the compensation and disconnection of the services immediately. If you are going to bring another argument that he signed on the agreement after reading everything let me explain "does any of the dealers ask the customer to read and sign? they just ask to sign." Secondly he should have a copy of the agreement which should have been provided at the time he signed the agreement and connection was provided. I am quite aware he was not provided with a copy of the agreement which goes against you.
I am sending this email in capacity of legal notice. Expecting your prompt response on both the issues.
Regards,
Ravindra SwamiAdvocate