[Resolved]  Reliance Communications — unnecessury deduction of balance

[protected] Forwarded message[protected]
From: [protected]@relianceada.com <[protected]@relianceada.com>
Date: Wed, Dec 16, 2009 at 2:13 PM
Subject: RE:'ADAG=[protected]'Reference your mail
To: vijay jaisawal <[protected]@gmail.com>



Dear Mr. Jaiswal,



In response to your mail regarding Reliance Mobile number [protected], please note that as we have checked and confirmed with concern department as per our records Caller Tune services and Miss Call Alert pack both are already deactivated. Also note that as per our records VAS pack (TecSStyTip) is already deactivated against your number.


We look forward to an opportunity to assist you again.



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Tejpal Gaikwad

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Wednesday, December 16, 2009 10:47 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

I am saying not alone this pack,i am saying all the pack (missed call alert caller tune & other) which is not activated by me.first you tell me why are vendor activate (TecSStyTip) pack.i was not said to vendor to activate this pack.I have not activated any pack anytime.If you have any confusion call to me any time.


On Tue, Dec 15, 2009 at 7:28 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

We regret the inconvenience caused to you.


In response to your mail regarding VAS pack (TecSStyTip) issue, please note that the said pack is activated by TecSStyTip (Vendor Name) through Interactive Voice Response (IVR) and since you have opted for activation of the pack, waiver cannot be provided.. However, we have taken your request for deactivation of said pack vide service request ID[protected]. We are working on it and will respond to you in next 24 hours.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Chandan Kumar

Customer Care

Reliance Communications.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Tuesday, December 15, 2009 02:12 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

why you are reaped again & again same word i am saying i have not activate any pack. why you are not understand.


On Tue, Dec 15, 2009 at 11:22 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jaiswal,

In response to your mail regarding wrong amount decrement and VAS pack issue, please note that TecSStyTippack is activated as per your request.. Hence, we are unable to process your request for refund amount.
Further to your mail regarding deactivation of said pack, we have logged a complaint vide Service Request ID[protected]. We are working on the same and will respond to you in next 24 hours.

In continuation to your mail regarding contact details of escalation matrix, please note that we are unable to process your request.

Also to your mail regarding MCA pack, please note that same pack is already deactivated for your Reliance Mobile number as per our records.



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Aniket Kamble

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited... If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Tuesday, December 15, 2009 09:48 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

mujhe lagta hai tum logo ko english nahi samjhati hai maine mail me likha hai ki maine koi bhi pack activate nahi kiya hai phir bhi tum logo ko samajh me nahi aa raha hai bar bar ek hi word bol rahe ho ki pack activate hai maine agar koi pack activate kiya hai to uska kuch na kuch proof rahega massage ya call agar hai to mai man lunga abhi aage se ye word use mat karna ki pack activate hai agar hai to mujhe proof chahiye...mujhe proof isliye chahiye kyoki maine koi pack activate nahi kiya hai.mujhe aap ka escalation matrix chahiye agar mujhe next mail me proper response nahi mila to mai consumer court jaunga.

prakash chaurasia
[protected]/[protected]


On Mon, Dec 14, 2009 at 10:08 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jaiswal,


In response to your mail regarding wrong amount decrement and VAS pack issue, please note that TecSStyTippack is activated as per your request.... Hence, no waiver can be passed towards your account.


Further to your mail regarding deactivation of said pack, we have logged a complaint vide Service Request ID[protected]. We are working on the same and will respond to you in next 2 days.

In continuation to your mail regarding contact details of escalation matrix, please note that we are unable to process your request.

Also to your mail regarding MCA pack, please note that same pack is already deactivated for your Reliance Mobile number as per our records.


For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone....



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Pramod Nayak

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Monday, December 14, 2009 02:17 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your mail

Why are you using same words.i am saying that i have not activated any pack..i think you not seeing the below mail & shoot mail blindly.can you provide the escalation matrix.


On Mon, Dec 14, 2009 at 10:52 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Mr. Jaiswal,



In response to your mail received at Customer Care regarding wrong amount decrement issue, as we communicated to earlier please note that as per details available in our system, you have been charged Rs.10/- for renewal of Reliance Caller tune (chukar mere man ko) and Rs.15/- for MCA (Miss call alert) subscription charges for 30days. Hence, the balance deducted correctly and there is no other wrong deduction found in our system.

Further, if you want to deactivate Caller Tune and Miss Call Alert Services we request you to find attached files for your reference.

We look forward to an opportunity to assist you again.


For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Tejpal Gaikwad

Customer Care

Reliance Communications



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: vijay jaisawal ([protected]@gmail.com)
Date: Monday, December 14, 2009 10:02 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail regarding Service Request ID[protected]

I have not activated any services.why you are activated this services?if I activate this services can u proof it.


Prakash Chaurasia
[protected]/[protected]


On Fri, Dec 11, 2009 at 8:47 PM, [protected]@relianceada...com <[protected]@relianceada.com> wrote:

Dear Mr. Chaurasia,



In response to your mail received at Customer Care regarding wrong amount decrement issue, please note that as per details available in our system, you have been charged Rs.10/- for renewal of Reliance Caller tune (chukar mere man ko) and Rs.15/- for MCA (Miss call alert) subscription charges for 30days. Hence, the balance deducted correctly and there is no other wrong deduction found in our system.


For further details, you can visit our web-site www.rcom.co....in or write to us at [protected]@relianceada.com or fax us at[protected].



Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Yours sincerely,



Prashant Shetty

Customer Care

Reliance Communications.



Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited... If you have received the electronic transmission in error please notify us immediately.