Reliance Communications — Signal Latching problem

Dear Sir/Madam,

I am an owner of a Reliance CDMA Postpaid connection from Rajkot. My mobile number is[protected]. I have been facing Signal Tower 'latching' problems in my work area since the past 2 years. I am an Industrialist and our Factory is based in Metoda GIDC, 15 Kms away from Rajkot city in Gujarat.

My Billing and Factory address is,

Miro Ref. Pvt Ltd
Plot No. 2230-31 Opp Radhe Weigh Bridge,
GIDC Metoda, Kranti Gate,
Rajkot 360003
Gujarat

I own a Nokia 6275 phone. My phone catches signals from 2 towers namely, "Rajkot" and "Kotdasangani" simultaneously. Sometimes it is 'Rajkot' and sometimes it is 'Kotdasangani'. In my phone, or generally, in most CDMA phones, when the phone catches a signal the name of that tower is displayed in the phone and it turns ON the display, ultimately lowering the battery life and also heating up the phone.

This issue has also been confirmed by many other reliance operators in our Industrial area, since I have also spoken to many other neighbors/fellow industrialists. They have shifted their connection to another operator because of this problem ultimately losing revenue for Reliance. Due to this problem, many calls would also get dropped, as the phone would 'catch' signals from 2 towers simultaneously. This is a serious problem in our Industrial area, and it needs to be rectified immediately.

I am writing this to you with lots of expectations and I hope this issue would be resolved in the least possible time.

Kunal Makwana