Reliance Communications — CRBT activated without request and no refund of amount deducted

I have reliance connection from past 8 years. My number is [protected]. Now from past 4 months I have been experiencing great issues.Whenever I recharged my number every month, CRBT (caller tune) service get activated and automatically my amount get deducted (30 Rs.). Everytime I use to call CC and after submitting my complaint they refunded my money for 3months. Now this month (23 feb 10) for the 4th time, it again got activated but now when I called CC (named- sandeep) they said that they have refunded my amount 3 times and now if they refund it for the forth time then their fault will get highlighted to the snior department. So they just disable the tune without any refund. I spoke to his senior and he replied that reliance cannot activted any such kind of service on their own.

So can you please suggest me any solution to my problem, because there is no one who could understand what kind of mental & financial torture I am suffering from.

Being an old customer I dedcided to approach service assurance cell as thinking of the last hope, otherwise I am so frustrated with reliance services that am planning to disable all my 3 connections with Reliance. And will try to get in touch with the service provider who would not atleast torture me financially.

I hope you will get back to me at your earliest possibility.

Thanks,

Arushi Sharma