[Resolved]  Reliance Communications — Circle Change

I am owning a reliance post-paid connection from last 5+ years.
Recently, I have been transferred from PUNE to Gurgaon. For circle change (SDCA), I visited Sector-14, gurgaon Web world on 9th June 2008 and submitted all my document proofs for the same. its been 4 days now and i my circle hasn't been change.
i approached to customer care ppl 3 times. in the first time (11 June 2008) person (name: Shafeek) told me that he tried to provide me an online solution but as system is down so I will be getting a call from Reliance within 24 hours for my request.
Instead of waiting for next 24 hours, I re-approached Customer Care after 3 hours (same evening). That time representative (name: ?) told me that since my bill is generated so first I have to clear the billed amount n then request for the circle change. Next morning (12 June 2008) I paid the billed amount and called the customer care in the evening. This time representative (name: Jeni) told me that she also tried hard to resolve the issue but system is not supportive so she assured me to get a call from reliance within an hour on my application. After an hour I got call from Mumbai and the person (name: ?) surprized me that I have requested for the Number change initially (not for circle change) thats why my SDCA request can not be processed. I informed her that that could be a human error coz there is no logic to apply for the number change in gurgaon web world and also filling the SDCA form for that (none of both are valid either). and if there any such request already raised and stored into the system then why not earlier any of the representative informed me about that. when I asked for the solution, she said I need to visit the Sector-14 web world again. I aksed her what the purpose of sending me again to that outlet, she was answer less. After a very long vonversation finally she assurred me that I will be getting a call from reliance again in 24 hours and issue involved with my connection will be resolved.

As I haven't receive any call yet, thats why writing a complaint here(though couple of hours are remaining).

For visitors' knowledge, I also approached [protected]@relianceada.com for my concern and didn't recieve any satisfactory reply.

I hope any senior manager of reliance would read it and take a prompt action in this regard.