Reliance Communications CDMA Service — cheated for my prepaid mobile([protected]) account balance | |||
I hold a reliance cdma number-[protected], it was 24th and 25th when i was roaming to rajasthan i saw my balance lumpsum Rs.200 on both days have cutted down. i complaint to the customer care no.*333, they told me that u're talking to no. [protected] for five long hrs. which is not true. when i got debate on it he told u're not talking the call was diverted to the no., which is also not true. so i asked for my account statement on 26/07/2010 but i couldn't recieve the statement till date. complaint no. regarding that is[protected] Was this information helpful? | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Communication Mobile — Cheated for Rs. 200/-
I normally go to your retail outlet and recharge my prepaid account. Today I was in office and wanted to recharge urgently, so I visited your website and using HDFC netbankingrecharged my account for Rs. 200. I normally do this recharge for Rs. 200 from your vendor. I got a SMS saying that my a/c has
been recharged with .02. I contacted customer care and they told me that there is recharge for talktake is Rs. 201/- and my recharge
of Rs. 200 has gone towards my validity. When I informed him that I have life time validity, then he informed me that
my Rs. 200 has gone waste.
If there is no recharge for Rs. 200/- then why did your website accept my money. Your website is not displaying
the recharge values, then how does a customer like me come to know what are the recharge values.
Now Reliance has taken my money (Rs. 200/-) and
given me back nothing. Your customer care executive says that my Rs. 200/- has gone waste. Please note that this
is my hard earned money and I certainly would not like it to go waste.
This leads me to believe that I have been cheated by Reliance Communication.