Reliance Communications — Cheating by sending bills for terminated service - even after payment of O/S bills

Address:

Chennai, Tamil Nadu

I was informed by reliance executive that my connection will be terminated within 48 hours – as of May 26 2012.

But I am again getting hard copy bills to my residential address stating that still I need to pay bill amount –as such I use your reliance connection still.

I demanded a clear explanation – which was not provided and I wish to take action legally against Reliance services – for harassing me for the past 8 months (from nov 2011 to till date) to pay the bill for the terminated connection.

It’s been more than 8 months I have been struggling to reliance – to get my connection terminated – I don’t know the reason why the executives @ customer care mislead me with wrong information

I have not seen a worst customer service like this – troubling the customer to pay for the services which you never provide

I have paid enough amount to reliance – for which I don’t even use the net connect – for only reason of closing my account – but I now think this might be a fraud work to cheat me on saying – “you pay the bill – we terminate “ – for every 2 months

I definitely need a clear statement – I don’t don’t need any timeline/any service request saying that will be terminated in 48 hours – In this due course, my connection should have terminated.

After their luthergic responses and bad customer service, I get frustrated and lodging this complaint.
And am not here to waste my money – for the services which I never take

see the below loop mails

Dear Customer,

Thank you for writing to us.

As per the confirmation received from concerned department, services of your Reliance Netconnect+ number are suspended for termination and will be terminated within 48 hours.

Thank you for using Reliance Services.

Regards,

Atul Hiwale
Customer Care
Reliance Communications Ltd.

Hi,

Below are the list of mails I get from reliance net connect for my service termination request for my connection [protected]. I was informed that my connection would be terminated in 10 days after I pay the O/S amount – which I paid in April last week – and got a confirmation from your side for payment on May 11th.

Please please please let me know whether my connection has terminated or not. Because every time I ask for the status, the executive logs a new request rather resolving the existing – and states that my connection suspended. I was not able to believe since I got an experience with Reliance – after requesting for termination in February for the 1st time , and even I paid the bill they did not terminate the connection and to my surprise I got a letter to pay my O/S later by April - for the connection which has been de-activated.

So please tell me the status of at least any one of the below service request which you promise to be resolved in 5 days.

4-Apr Kindly note that your complaint has been against your billing logged under Service Request ID[protected]On 04/12/2012 08:58:01 AM) and one of our executives will respond you within 24 hours.
4-Apr Your request for the cancellation of services has been registered for your Netconnect+ number [protected] vide Service Request ID[protected]on 04/12/2012 at 08:42:35 PM) and one of our executives will respond you within 7 days and termination will be done within 15 days from the time request has been logged.
13-Apr Your request has been registered vide Service request ID[protected] on 04/12/2012 at 08:42:35 PM and the same would be resolved with in 05 days from the time request has been logged.
18-Apr To resolve the service termination issue for your Reliance Netconnect+ Number [protected], complaint is logged under Service Request ID[protected] on (04/18/2012 02:50:13 PM) and your issue will get resolved within 5 days
20-Apr Kindly note that your request has already been registered vide Service Request ID[protected]On 04/18/2012, 02:50:13 pm) and the same would be resolved within 5 days from the time request has been logged.
11-May As per our database the payment amount of Rs. 515/- has been updated in our system for your Netconnect+ number [protected].
For termination:

Your complaint has been registered vide Service Request ID[protected] on 05/11/2012 at 12:21:40 PM and one of our executives will respond to you within 5 days from the time complaint has been logged.
14-May From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Monday, May 14, 2012 3:59 PM
To: DIVYA UNNIKRISHNAN, Chennai
Subject: 'Reliance=[protected]'
Dear Customer,

Thank you for writing to us.
We regret the inconvenience.
As per the details checked,your request id[protected] has been resolved,your services is in suspended state.
Your services will be terminate very soon.
15-May Your complaint has already been registered vide Service Request ID[protected]On 05/11/2012 12:21:40 PM) and the same would be resolved within 5 days from the time complaint has been logged.
16-May As communicated to you earlier, your complaint already been registered vide Service Request ID[protected]/05/2012 12:21:40 PM for your number [protected].
22-May From: Netconnect.[protected]@relianceada.com [mailto:Netconnect.[protected]@relianceada.com]
Sent: Tuesday, May 22, 2012 4:44 PM
To: DIVYA UNNIKRISHNAN, Chennai
Subject: 'Reliance=[protected]' reference to your Service Request ID[protected]

Dear Customer,

Thank you for writing to us.

This is with reference to your Service Request ID[protected] regarding service termination for Netconnect+ number [protected].
As per service request ID[protected], services of your number are suspended and same will be terminated shortly.


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