[Resolved] Reliance Communications — Reliance - Vodafone MNP rejected due to wrong reason | |||
To, The TRAI (Telecom Regulatory Authority Of India), From, Kothandaram, Reliance subscriber (Mobile: [protected]) I had requested a port-out of Reliance CDMA mobile postpaid number [protected] via Vodaphone. After the end of the validity period of the port-out code, I received a message from Reliance saying the request has been rejected due to the port-out code sent by Vodaphone not matching with the one generated by Reliance.However, when I checked with Vodaphone and Reliance customer care, I came to know that both port-out codes matched (RT681886) I had called the Reliance Customer Care-Chennai Zonal office at [protected], and requested to book a complaint on the MNP port out rejected due to wrong reason, but they refused to take down the complaint stating the reason that they can’t raise a complaint if the MNP port-out code is expired. Subsequently, I have generated another port-out request - RT714477 – and have applied through Vodaphone for MNP again around the 9 th of Feb. I have again received calls from Reliance asking for the reasons for porting out. It has been 13 days since the 2 nd request, and there is no response from Reliance. Whenever I have called the customer care, they say the request is still in process – the same response I got during the first port-out request period. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Vodafone — Porting Rejected for wrong reason
Rejecting PortabilityMy Cell number[protected]
Name - Devesh Rawat
I send a request for migrating my services. Which was previously rejcted for Invalid porting code, while mstake accepted from their end and was resolved.
Then again it was rejected for outstanding bill.
My Concerns are:-
1) Have you send me any Bill on my address before rejecting request.
2) Have you ever send me any sort of intimation about any outstanding balance.
3) Have you ever considered my payment details made on 21 Feb 2011 which is Rs 640 against charges of 636. (reciept # DEL035R110221_360576) RELATIONSHOP # 1.19977706
4) Once if I had made this payment then why was my porting request rejected, while I paid this bill as to make it sure that I have no amount outstanding. (no bill was sent on my address0.
Rather than creating problems to those who are migrating from your network you should have to focus on new strategies which should not be unethical, unproffesional and disgusting.
While to keep health relationship with you I made my last payment wthout any issue (Please note I didnt ever recieved the bill) still I walked into your store to make sure that nothing is pending from my side. Because my idea was to rollback my decision of portability after a few time, but you have now forced me now to never use your services in future.
Please let me know what amount is outstanding on my number and also what should I do now to separate with you ASAP now.