[Resolved]  Reliance Communications — Complaint about no data(internet) service provider

Address:Mumbai Suburban, Maharashtra

My name is Akshay Lakhmani and my mobile no. is [protected]
I was purchased Samsung Galaxy Y Duos Lite Mobile on December,2012 and I saw that Reliance providing free internet so I purchased new Reliance Prepaid GSM sim from Reliance Gallery and I made first recharge of Rs.111 and I got 3 month internet with this recharge but not get 6 month internet which free with mobile(handset) so that time i contact to customer care and told them about it but they told that your 6 month internet will activate after this 3 month internet(which provided by Rs.111 recharge). After 3 Month of internet as told by customer care 6 month internet(which provide by reliance with handset) is not activate so I contact to customer care again on 31st March, 2013 and they told internet will activate tomorrow and after that day I got message from reliance that "Dear Reliance Customer, we have registered your request. Your data services will be activated shortly." but after this internet not activate so again i contact to customer care on 1st April,2013 and they registered my complaint and told that i will get complaint number but not get, now i m writing this complaint because customer care is not answering properly and i want proper answer with reason and when my internet plan will activate.

So please reply me that when you will activate my data(internet) plan, otherwise I need to contact to Consumer Court for this.
My mobile no. is [protected].
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Complaint marked as Resolved 
"Reliance Communication has been provided me free data pack for my new mobile devise. Hope that other customer will not face this same problem from reliance."
Complaint comments 

Comments

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare
Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

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