Reliance Communications — Connection barred

Reliance — connection barred after making the payment

Name: E. Hemantha Kumar
Id:[protected]

i would like to brief you my case, On 5th June one your Executive collected requirement of documents for broadband with amount of Rs. 550.00 (Rs. 500.00 + 50 dd charges) .(Name: [protected], MR. Satish). After 4 days of time i didnt received my connection and started reaching him through phone more than 100 times, he was not responding to me. on 6th day i send a sms saying that "Giving police complaint on you if your not call tomorrow". Very next day called me given he is my Manager please contact him ([protected]) & and said this is your DD number and sorry for the delay i was met with Accident (dd no: 125849, Indian oversees Bank Ltd),he taken my call he simple said "call u back & he has disconnected not even asked what is the problem, he is not call back to me. finally i contacted him and he told me there is some mistake happened i rectified it and you will get the connection tomorrow only after two days of time i got my connection finally. It was working fine on 27th June I went to my home after finishing my office internet not working and telephone also not working immediately called to your customer given a complaint this is what happened. On first call she committed with in three hours on time line will be activated for time being that is not happened. after 3 hrs i contacted your customer service said there is no way to activate the line now becoz activation team will not be available at this time then told them to transfer call to your senior for that she said we have only one supervisors he is on other line please call after some time. I said " No" i want to him now after some time line got transferred he clearly said we are escalating to billing department today will not possible to activate now tomorrow will be activated. believing his words i went next day evening still not activated i contacted again ccare they promised me that it will be activated with in 24hrs of time from time of login that is not happened on that day they we are escalating your query to billing department they will investigate after that i am tried reach mr. satish one time he lifted my phone and said same problem due to there is chq bounce case in my account line got barred ? he tried convincing me to wait 2more days to rectify and he is given take he is my connection manager talk to him (Mr. Srinivas : [protected]), he is also convincing to me wait another two days becoz your dd has given to other customer some mistake has happened we will rectify it. i waited and keep calling to your ccare they are not responding to me nearly i tried 300 times no one responding to me and your customer care department is awarest than nothing. till now my service not activated and today now contacted your customer care they said they had contacted to mr. satish and srinivas they told customer care wait another 3 days to rectify.

i don't understand why you people are giving time to your executives, who is manipulating or cheating to customer. you don't have sense of calling to customer for updation.

Before giving the connection somebody called me they confirmed my amount of Rs. 500 received. (tel: [protected]).

i hope any one call from your end for the same to me : [protected].

Regards
Hemantha kumar E.

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Cheers,

RCOMcare