Reliance Communications — continuing Deduction of balance against VAS which i never activated | |||
my name is Rajeev, and i m using relaince no [protected] which is by the name of LalBahudar singh(my relative in chandigarh). this no. is activated on 11 Jan 2013, since i m using this no. Problem: from last two mnths they r deducting 3 rupees in every 3-4 days. firstly i ignored that,but after 2nd or 3rd time i have called CC on 198, they refunded the money and i told them to deactivate the VAS services, they have told me that it have deactivated , but after 3-4 days , i got the msg of deducting money 3 rupees in the name of VAS services, total i have called them about 6-7 times to deactivated this services and they were telling me that its deactivated and refunded the money.once one of them told me to sms STOP to 55333, when i sms this i got the msg that there is no any VAS serrvices is active on my no. once i have mailed { from: rajeev raman <[protected]@gmail.com> to: [protected]@relianceada.com date: 11 June 2013 17:03 subject: complain against 198 } but i got no reply from them. on 25 june 13 i have gone to Alwar(Rajasthan) where i got the msg about deduction of 10 rupees against VAS services which i never activated, i could not call , after 3-4 days when i have backed to chandigarh(28 june 13) again i got msg about deducting the money 3 rupees against VAS service. and again after 3-4 days (totally 10+3+3+1.5) AND WHEN I CALL them they r telling me that after 3 days deduction the money is nor refunded, Now what should i do, because i m tired to call them (it will take 10-15 minutes to talke to CC) one year before when i was in delhi and i have relaince no of rajasthan ([protected]/[protected]) and balance is 150 , they have deducted 150 rupees, on calling customer care, call is not connecting (network is busy) i have tried that time about 50-60 times within 3-4 days.after six mnth when call was connected they r telling me that we have no details of 3 days more, so we can't do anything. SO sir plz do something ..... Name: Rajeev raman Mobile No. :[protected] circle: CHANDIGARH Was this information helpful? | |||
2 Comments | |||
Comments
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare