[Resolved]  Reliance Communications — Termination without Informing Customer

Address:

Delhi

Subject: Request for activation the connection “Reliance No:[protected]”

Dear Sir / Madam,

This letter is to bring to your kind attention that I was using your Reliance Mobile connection No.[protected] in the name of Yogesh Singh, earlier this connection was in name of Company (XXXXXX). I am using the same reliance no:[protected] since February 22, 2006.

But now the same connection has been terminated without my information / consent. I am good pay master and I always pay on time; you can check my previous record. Now I would like to point out here that I have not received the pending bills from reliance communication from January 2010. But still I have sent Mr. Devendra on my behalf to Reliance Communication, Sector – 18, Noida UP 201301 just to inquire why they are not sending the pending bills to me since January 2010. Customer care executive Ms.Akshika over there told me that your connection has been terminated due to non payment. She did not give the reason of not sending the pending bills, instead she told Mr.Devendra to pay the outstanding of Rs.750/- after that your connection will be activated within 24 hours. He immediately pay the outstanding amount in cash of Rs.750/- as per the receipt no. S[protected] dated: 30 April 2010.

As informed, the connection is still inactive, and 24 hour had gone. Then on 1 May 2010 Mr. Devendra again visited Reliance Communication, Sector – 18, Noida UP 201301, just to know the reason why the connection is still inactive. Customer care executive Ms.Akshika told him that the said connection can not be activated and she did not give any proper reply to him. Then the next day as on 03 May 2010 I myself visited Reliance Communication, Sector – 18, Noida UP 201301 and requested Ms.Akshika to activate the connection. She again told me that your connection has been terminated due to non payment. I told her that I did not receive any bills since January 2010. I also told her that I made on account payment of Rs.500/- via cheque
248068, Dated: 28.02.10 for Rs.500/- Corporation Bank, Sartia Vihar, New Delhi – 110092 and dropped the same cheque in drop box of reliance sector 18, Noida.I requested her to check the same. But she did not want to check the same and she reluctantly told me to leave the issue here and buy a new connection. I also told her that no notification, no phone call, no letter to sent to me for the termination. Then how can you disconnect the same without customer consent. I have tried my level best to let her know the scenario but no avail.

I have also complained with nodal officer but no positive response from them.

As earlier informed to you that I am using the same no since February 22, 2006 and this no is damn important to me, so I request you to please solve the issues as soon as possible and activate my connection with immediate effect, otherwise I will have to take legal action for the same.

An early action in this matter will be highly appreciated.

Thanks

Warm Regards
Yogesh Singh