[Resolved]  Reliance Communications — Unnecessary Amt Deducted

Address:

Faridabad, Haryana

Sir,

As per bellow mail I am facing the problem with my mobile service provider,
from last 18 July to 22 July, Rs. 5/- deduscted from my prepaid connection, total amt deducted Rs. 25/- I will do the complain (NO.[protected]on same date (18 July 2010) that is not solve, second complain no [protected] dt 21/07/2010 which is also not solve, then I will put the mail of customer cell then they will respond and reuturn my deducted amt. in two time first on 23 jul Rs. 5/- and second 24 jul 15 Jul. But again today 5/- deducted from my balance, my new compalin no[protected] dt. 26 Jul 2010.

please help.




regards
Vinay
[protected]


[protected][protected][protected][protected][protected][protected]
On Mon, Jul 26, 2010 at 11:02 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding VAS pack issue on your Reliance Mobile number [protected], please note that as per confirmation received from relevant department, the necessary waiver of Rs.15/- on 24th, July 2010 and waiver of Rs. 5/- on 22nd July, 2010 has been passed towards your account.

We regret the inconvenience caused to you while using our services and concerned by the feedback received by you.

We believe in taking care of our customer needs first.

Yours sincerely

Hetal Shrivastav
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Sunday, July 25, 2010 05:13 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Why same amt not passed????

regards...
Vinay
[protected]





On Sat, Jul 24, 2010 at 7:49 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your e-mail regarding VAS pack issue on your Reliance Mobile number [protected], please note that as per confirmation received from relevant department, the necessary waiver of Rs.15/- has been passed towards your number.

Regards,

Moumita Chandra
Service Assurance Cell
Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).

Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Friday, July 23, 2010 07:49 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your mail

Dear Mihir,



I please for reply but only 5 Rs posted in my account, I have suffered this unnecessary problem from 18 July to 22 July so my total amt deducted 25 Rs.



So that please returns the same deducted amt.









Regards......



Vinay Verma

[protected]




On Fri, Jul 23, 2010 at 12:22 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

Dear Customer,

With reference to your mail regarding VAS (Value Added Service) pack issue on your Reliance Mobile number [protected], we would like to inform you that an amount of Rs. 5/- has been posted towards your account.

Further, please note that the Value Added Service (VAS) pack activated for your account has already been deactivated as per your request and henceforth you will not be charged for the same.

In continuation to your mail regarding complaint against Customer Care, please note that we have taken up your request to relevant department for redressal.

Also, we understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.

Yours sincerely,

Mihir Desai
Service Assurance Cell

Reliance Communications

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

-----Original Message-----
From: Vinay Verma (v.[protected]@gmail.com)
Date: Thursday, July 22, 2010 01:11 PM
To: [protected]@relianceada...com ([protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: complain no[protected]

till today my problem not solve thats why i am going to Consumer Forum for leagal case.


thanks

Vinay Verma
[protected]





On Wed, Jul 21, 2010 at 8:00 PM, Vinay Verma <v.[protected]@gmail.com> wrote:

Sir,

from last 4 day's 5 rs. daily deducted from my prepaid balance for any criket pack, i will contact with your customer care for resolve this problem but still the problem is same.

My last complain no.[protected] dt 18/07/2010 time 12:52 pm

last complain no.[protected] dt 21/07/2010 time 11:01 am.

So please resolve this problem on today .and return the deducted balance in my mobile no.

thanks

Vinay
[protected]











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