[Resolved]  Reliance Communications — Faulty bills past 02 months

Address:

Maharashtra

Dear Sir / Madam,
I have been their customer for several years “Reliance
Netconnect+no.[protected]” & ‘Relationship no.[protected]’ This is to
bring to your attention past two months I have been receiving bills
which I strongly feel are’ fake bills’.
On 06th Mar’2012 request no.[protected], I spoke to your call centre
executive Mr.Dinesh on Bill date 22nd Feb-12 issue (Bill amount
Rs.1314.40, one thousand three hundred fourteen and forty paise only)
being received a very highly amounted bill. I asked him to send me
details o[censored]sages been utilized by me & reply was in next 15 days he
will send me the extracts for the same.
The very next day I receive the email with an exel sheet attached to
it with data which do not prove that they have been utilized by self.
You are aware an Exel sheet can be created by anyone with any raw data
hence, does not prove the user. Find the forwarded mail of the same,
weekly data usage mails & also all bills sent via email.
Again on receiving similar bill for the period (Bill Date 22nd Mar’12)
amount being (Bill amount Rs.1101.21, one thousand one hundred and one
and twenty one paise only), on 26th Mar’12 at 1715 hours request
no.[protected] I called your call centre and spoke to Mr.Nitesh of the
bill being so high & even told him I rarely use the net connection &
always receive a bill upto maximum of Rs.550/- to Rs.600/- also told
him that I have never downloaded any song nor any movies, and no one
else in the family are using this connection, even told him many a
time the net connection has connectivity problem and the speed
receiving may not be actual and Mr.Nitesh replied that I will receive
an call back in next 24hours; the call back I am yet to receive.
I request an refund from previous bills as well as an justification
why such bills are being generated and sent to me ? Please do not
treat your clients this way I am sure ‘ADA’ group does not believe in
cheating.
Refer previous bills, mails actual usage & rectified bills be sent to
me. I am receiving weekly usage data as well from them.
I am awaiting an honest reply. Refer below trailing mails of weekly
data usages & the Excel sheet sent by the company.

Thanks & Regards,
Gama Roy Choudhury
Cell : [protected]

Find below weekly usage mails received from Reliance.



Weekly usage on your Netconnect Broadband+ No.[protected]
Inbox


Customer Care
<[protected]@relianceservice.co.in> Tue, Mar 6, 2012 at 8:50 AM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Reliance Customer,
Please find below your total data usage for the week 28th February
-05th March 2012.
Peak Hrs : 6 am --- 10 pm
Usage in duration : 215.95 Mins
Usage in volume : 148.52 MB
Off Peak Hrs : 10 pm - 6 am
Usage in duration : 277.1 Mins
Usage in volume : 362.6 MB
Conversion Factors :
1 GB = 1024 MB
1 Min = 60 Secs
1 Hr = 60 Mins
This is just to keep you informed on your account usage
You can also check your data usage online on our websites
www.myservices.relianceada.com or www.rcom.co.in
NOTE: Usage data is available for last six months only. Usage data
until 24 hrs earlier,will be available on the web site.

It is important that you check your usage periodically so that you are
aware of your usage pattern vis-a-vis the tariff plan you have opted
for.
Data usage on common internet activities can be estimated from the table below*.
Application Data usage MB/Hour
Video streaming ( You tube ) 245
HD streaming 308
Normal browsing 6
Flash sites browsing 76
Voice Chat 18

* The above data usage rates are only indicative. Actuals may vary
depending on the type of sites browsed,the site configuration, the
time of the day, PC setup etc.
For Help:
Our executives at Net Connect Helpdesk Helpline will be glad to offer
any assistance (24X7) that you may require.
• Dial[protected]toll-free number) from any landline or mobile phone.
• Dial[protected]toll-free on Reliance network) from any landline or
dial local STD code + 30335555 from any mobile phone.
• Email us at Netconnect.[protected]@relianceada.com
Thanking you and assuring you of best services at all the times.

Warm regards,
Customer Care
Netconnect Broadband



[protected] Forwarded message[protected]
From: "Netconnect.[protected]@relianceada.com"
<Netconnect.[protected]@relianceada.com>
Date: Wed, 07 Mar 2012 02:38:46 +0530
Subject: 'Reliance=[protected]' Reference your Netconnect details request
To: "[protected]@gmail.com" <[protected]@gmail.com>

Dear Customer,

This is in reference to your request for Netconnect details through
e-mail. Please find the same attached with this mail.

Regards,

Dinesh Khande.
Customer Care
Reliance Communications Ltd.


"NOTICE: Please note that your message will not be delivered if it
exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including
attachments) with size less than or equal to the allowed mail limit in
all your future communication.

The information provided is based on prevailing terms and conditions
of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from
Reliance Communications & is confidential or privileged. The
information is intended to be for the use of the individual or entity
named above. If you are not the intended recipient, beware that any
disclosure, copy distribution or use of the contents of this
information is prohibited. If you have received the electronic
transmission in error please notify us immediately.


Weekly usage on your Netconnect Broadband+ No.[protected]
Inbox


Customer Care
<[protected]@relianceservice.co.in> Mon, Mar 12, 2012 at 7:18 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Reliance Customer,
Please find below your total data usage for the week 05th March -11th
March 2012.
Peak Hrs : 6 am --- 10 pm
Usage in duration : 137.22 Mins
Usage in volume : 204.23 MB
Off Peak Hrs : 10 pm - 6 am
Usage in duration : 92.15 Mins
Usage in volume : 145.38 MB
Conversion Factors :
1 GB = 1024 MB
1 Min = 60 Secs
1 Hr = 60 Mins
This is just to keep you informed on your account usage
You can also check your data usage online on our websites
www.myservices.relianceada.com or www.rcom.co.in
NOTE: Usage data is available for last six months only. Usage data
until 24 hrs earlier,will be available on the web site.

It is important that you check your usage periodically so that you are
aware of your usage pattern vis-a-vis the tariff plan you have opted
for.
Data usage on common internet activities can be estimated from the table below*.
Application Data usage MB/Hour
Video streaming ( You tube ) 245
HD streaming 308
Normal browsing 6
Flash sites browsing 76
Voice Chat 18

* The above data usage rates are only indicative. Actuals may vary
depending on the type of sites browsed,the site configuration, the
time of the day, PC setup etc.
For Help:
Our executives at Net Connect Helpdesk Helpline will be glad to offer
any assistance (24X7) that you may require.
• Dial[protected]toll-free number) from any landline or mobile phone.
• Dial[protected]toll-free on Reliance network) from any landline or
dial local STD code + 30335555 from any mobile phone.
• Email us at Netconnect.[protected]@relianceada.com
Thanking you and assuring you of best services at all the times.

Warm regards,
Customer Care
Netconnect Broadband

Weekly usage on your Netconnect Broadband+ No.[protected]
Inbox


Customer Care
<[protected]@relianceservice.co.in> Mon, Mar 26, 2012 at 4:14 PM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Reliance Customer,
Please find below your total data usage for the week 19th March -25th
March 2012.
Peak Hrs : 6 am --- 10 pm
Usage in duration : 284.35 Mins
Usage in volume : 95.47 MB
Off Peak Hrs : 10 pm - 6 am
Usage in duration : 0 Mins
Usage in volume : 0 MB
Conversion Factors :
1 GB = 1024 MB
1 Min = 60 Secs
1 Hr = 60 Mins
This is just to keep you informed on your account usage
You can also check your data usage online on our websites
www.myservices.relianceada.com or www.rcom.co.in
NOTE: Usage data is available for last six months only. Usage data
until 24 hrs earlier,will be available on the web site.

It is important that you check your usage periodically so that you are
aware of your usage pattern vis-a-vis the tariff plan you have opted
for.
Data usage on common internet activities can be estimated from the table below*.
Application Data usage MB/Hour
Video streaming ( You tube ) 245
HD streaming 308
Normal browsing 6
Flash sites browsing 76
Voice Chat 18

* The above data usage rates are only indicative. Actuals may vary
depending on the type of sites browsed,the site configuration, the
time of the day, PC setup etc.
For Help:
Our executives at Net Connect Helpdesk Helpline will be glad to offer
any assistance (24X7) that you may require.
• Dial[protected]toll-free number) from any landline or mobile phone.
• Dial[protected]toll-free on Reliance network) from any landline or
dial local STD code + 30335555 from any mobile phone.
• Email us at Netconnect.[protected]@relianceada.com
Thanking you and assuring you of best services at all the times.

Warm regards,
Customer Care
Netconnect Broadband


Weekly usage on your Netconnect Broadband+ No.[protected]
Inbox


Customer Care
<[protected]@relianceservice.co.in> Tue, Feb 28, 2012 at 11:12 AM
To: [protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Reliance Customer,
Please find below your total data usage for the week 21st February
-27th February 2012.
Peak Hrs : 6 am --- 10 pm
Usage in duration : 244.87 Mins
Usage in volume : 222.23 MB
Off Peak Hrs : 10 pm - 6 am
Usage in duration : 52.52 Mins
Usage in volume : 62.71 MB
Conversion Factors :
1 GB = 1024 MB
1 Min = 60 Secs
1 Hr = 60 Mins
This is just to keep you informed on your account usage
You can also check your data usage online on our websites
www.myservices.relianceada.com or www.rcom.co.in
NOTE: Usage data is available for last six months only. Usage data
until 24 hrs earlier,will be available on the web site.

It is important that you check your usage periodically so that you are
aware of your usage pattern vis-a-vis the tariff plan you have opted
for.
Data usage on common internet activities can be estimated from the table below*.
Application Data usage MB/Hour
Video streaming ( You tube ) 245
HD streaming 308
Normal browsing 6
Flash sites browsing 76
Voice Chat 18

* The above data usage rates are only indicative. Actuals may vary
depending on the type of sites browsed,the site configuration, the
time of the day, PC setup etc.
For Help:
Our executives at Net Connect Helpdesk Helpline will be glad to offer
any assistance (24X7) that you may require.
• Dial[protected]toll-free number) from any landline or mobile phone.
• Dial[protected]toll-free on Reliance network) from any landline or
dial local STD code + 30335555 from any mobile phone.
• Email us at Netconnect.[protected]@relianceada.com
Thanking you and assuring you of best services at all the times.

Warm regards,
Customer Care
Netconnect Broadband