[Resolved] Reliance Communications — Harassment on bill payment for services not provided

arijitroy21

from Mumbai, Maharashtra

Address:

Maharashtra

Today I got this sms from reliance
"After repeated follow-up you have failed to pay Rs. 1630 Vide BAN NO [protected] Hence requesting you to be present at Pune Court on 22nd. Call [protected]"

What a silly way to send legal notice.!!

They have been harassing me with these since a while. Some one from reliance (claiming him to be one of the reliance legal dept) used to call me regularly asking me to pay the dues but when I complained about reliance services and slow internet connection I was asked to contact the customer care. I clearly mentioned that i no longer use the connection and after several emails to customer care (which were never replied. even appellate authority never replied) when they failed to resolve my connection issue, I left the connection cancelling the cheque for Installation money.

All my attempts to get this issue fixed were a failure due to no response from Reliance customer care, moreover I had a 2 Mbps plan and received a speed of 30-40 KBps on that. That was slower than my dial up connection.

They used to put me on hold for never ending queue or hang up or use to say "Please call after 24 hrs". I had been repetitively told that there is a network outage in Pune and Reliance Communication is working to fix it. I was also promised a waiver on my bills which was never met.

This is to make very clear that I am not gonna pay a single penny to this poor company rather reliance have to pay me money for
1. wasting my time for the poor internet,
2. harassing over phone without replying to my emails and
3. promising waiver for network issues which were never delivered.

If I do not receive positive communication from reliance in document format (Email or postal mail), I will file a case in Pune civil Court against Reliance Communication Ltd.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

rakeshreddy

from Hyderabad, Telangana

Reliance — harassment

reliance communications vanasthlipuram hyderabad service officer harass my sister for continuing the reliance net connect subscription eventhough we tell we dont want that waste connection it is seriously waste of money

Janak Raj Goyal

from Ludhiana, Punjab

Reliance Communications LTD. — Payments

WE READ VERY CAREFULLY THE OBJECT OF THIS COMPANY. BUT IN THERE CIRCLE OFFICE CHANDIGARH THERE ARE NO PAYMENT LAST ONE AND HALF YEAR.
WE WRITE NO'S OF MAIL TO THERE CONCERNED DEPARTMENT BUT NOBODY CARE?
IF THEY READ THIS COMPLAINT THEN THEY CARE ABOUT IT OTHERWISE NOBODY CAN DO THE JOB FOR THIA COMPANY I.E. RELIANCEADA GROUP.

madhurishukla

from Delhi, Delhi

Complain

Sir
Last 20 days I am very disappoints in Reliance office. Because as well I get my balance then cut my balance I have many time requested and complaint customer care department but no response properly. Finally I will complain you and Telecom head department
Please sir helps me. My mobile number is [protected]

ashwanisaini

Reliance GSM — poor service and harassment given by co.

REMINDER 2
i am again and again remind u that reliance cheated with me and making me harass since along time.there is no action against my complaint.my reliance gsm no. is [protected].there is a continuous balance deduction from my no.and no action is not yet taken.plz solve my problem and take strict action towards my complaint.plz provide me full refund and stop the balance deduction from my no.
ashwani

manohararora8

from Gurgaon, Haryana

Reliance — No follow up on complaint

I companied many times Regarding GPRS service and connectivity but have not find any solution on that.
Finally in response RELIANCE did a wonderful job that they block my customer care complaint no , I.e., 198 and *333.
M not able to make any complaint and m not able to talk to customer care executive.

Kindly unblock it .

Best time to contact me 8 pm to 10 PM.

Regards:
Manohar Arora
[protected]

manohararora8

from Gurgaon, Haryana

i got the call while i was at peak hours in office ...i gave the time to call back but no respose... what sort of service is this ??

still i am not able to call customer care . why ??? any good reason may i know for this ???

my customer care complaint no, I.e., 198 and *333.
M not able to make any complaint and m not able to talk to customer care executive.

please sort out this problem .

m a loyal customer of reliance GSM... so i dont expect all these from u ppl.

do it on priority basis. call me between 2- 3 pm

ctavare

from Mumbai, Maharashtra

Reliance Communications — Harassment by Calling weekly

Following are the issues:
1. Taken connection for GSM Post-paid mobile with a Family Group Plan - Facility was free call with in CUG
2. In all the bills I got I was charged for CUG
3. On 18 written requests - No change done.
4. Finally I closed all connections with payment settlement with local Authorised outlet.

Now after 2 years they are calling me every week with different lawyers, claiming to run a legal case & force me to be in Delhi court.

Can I get some justice? How can I stop such harassment?

sjayakars

from Chennai, Tamil Nadu

Reliance — bill payment

sir / madam
I am using reliance net connection, on October i want to disconnect my net because i am going out of station ,so form costumer care they told pay 1210 for next month bill also then we will disconnect so i have paid the amount , after 1 month again they ask to pay the bill . again i call costumer care and ask about the compliant but they told sir the person who take the compliant typed all the things but except request word so we are not disconnect your connection ,but i told i have not use till date . from that my problem start i went so many outlet of reliance and enquirer about this but the response is not so good past 3 to 4 months so many call from reliance customer care call came i explain all the things they will tell sir we will do it after that no response last four month torchering me now the bill amount is 1500 , for ther mistake they send notice to me . the costumer care person not responding well very poor costumer care .please help me to solve the problem before it became big. thank you
my reliance no is [protected]
my name ;dr.jayakar
my contact no ; [protected]
mail id;[protected]@yahoo.co.in

haresh zaveri

from Mumbai, Maharashtra

Reliance Communication Ltd — bill received without phone

Dear sir
name- Haresh zaveri - contact -[protected]
phone [protected] is in my mother name she is 70 years old
relationship no-[protected]

i discontinue my phone no [protected] on 12 dec 2011 with ref[protected] and after two days phone is disconnect completely no incoming -outgoing dead complete..
after that i received bill as per my cycle 25th dec 2011 373/ rs i paid it ...same i get 25 jan 2012 bill i paid it...
then i visit web word to submit instrument and for refund my deposit 500/ - as per they said cheque will come at home address

also they said to pay 656/- final amount to termination service i paid it...?
now after all payment i still received bill from reliance communication ltd ...?
to talk with customer care they said your number is still active mode so visit web world ..?
i mail so many times to get answer and my refund amount .
all time they reply active mode so you received bill...?

i want justice so i complain here
after disconnect phone in december 2011 and submit instrument in web world and complete procedure with payment as per they demand and also get paper for service termination and received instrument and all dues...
i still get answer your no is active mode ... how is possible ?

now i will not pay anything to company but i want to get refund my deposite and excess amount which i paid them ...
also there is no data used in this period of time because there is no instrument also confirm by coustmer care..
so please give me justice as i trust in indian consumer court ... thanking you Haresh zaveri

san938606058o

from Dehra Dun, Uttarakhand

Reliance Telecommunication — regarding service

customer care executive has blocked my no[protected]using my id information because he fail to solve my problem.

san938606058o

from Dehra Dun, Uttarakhand

same on reliance customer care

Syed Saleem Ahamed

from Chennai, Tamil Nadu

Reliance Communication — payments

hi,
I was using a relaince broadband connection HSD. [protected]for few months for which i had paid all the dues and raised a request to cancel the connection last year.

But reliance did not take the closure of the connection information properly and kept it active.where as i havent used it till now from the tim I had paid all my dues.Few months back I had received a mail stating that I had to pay Rs.50, I didnt know hwts the reason. Now they are stating that I have to pay Rs.1235.Also I receive a mailfrom them for connection in bihar as well. If you could cross check the record you will find that I havent used thishigh speed broad band till now. Which should wepay for something which we havent used. Also I had rasied a request to call center on Feb 19, for which I havent received any update yet.

jayh22

from Ahmedabad, Gujarat

reliance communication/broadband internet — excess bill amount against poor service provided

Dear sir,

My data card no. is [protected]

I am regular customer of since 32 months.I paid entire payment at regular time. I had problem of downloading and speed of internet since last two months approximately in night usage that is why i used day time now charged unfair.Yet to receive solution of complain mean while they frequently call for payment and make harassment'.Also I made complaint repeatedly.

1.service request no. is[protected] dated 30/04/12.

2.service request no. is[protected] dated13/03/12

Kindly i request you please solve my problem seriously and please wave my extra amount above the my plan.(Rs.972)

Please give me justice considering law of nature justice.

Otherwise at last only one option request to consumer protection office that i do not want to go.

Thanks

Ashok patel

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

arijitroy21

from Mumbai, Maharashtra

Hello RCOMcare,

I have not got any update from you customer service team as promised. I just got another call from the legal team asking me to pay the dues ?

Is this how you treat your customers ? I never expected such a kind of irresponsible service from such a reputed company.

Thanks,
Arijit Roy