[Resolved]  Reliance Communications — Deduction of balance without any reason and not even deliberately not answering when customer care is being called

Address:

Harda, Madhya Pradesh

Hii,

I am filing this complain on behalf of my mother,my mother is using Reliance gsm SIM card, Its been more than thrice that they have deducted more than 35 rs at a time from my mothers balance, and on 20 april my mother had a balance of 49 rs(approx but not less than this) then she just received a call from me an then made a single call to me for a duration of 1 min and then she checked the balance which was 3 rs, I had also checked with it it indeed happened.
and on 21 april me and my mother went to recharge and recharged for 100 rs we got 88 rs in main balance and 12 in promoi balance thats fine according to the offer, but the next day evening i checked the balance it was 51 rs, and surprisingly we didnt made any call in that duration .

I tried several times to call customer care but it was being said as busy try again later,
once it did rang but the customer care executive didnt answered the call.
I also mailed the nodal authority of reliance in madhya pradesh but even after 14 days they didnt reply( i have attached the picture of mail that I have sent to them).
Help me please I really want you to take some action against them

the no is [protected](its my mothers no) kindly speak in hidi with her or call me i m sourabh my no is [protected] and I am giving my mail id [protected]@gmail.com