[Resolved]  Reliance Communications — Haven't got my refunds

Address:

Ahmedabad, Gujarat

Hi there,

I have repeatedly contacted Reliance customer care (both call center / customer care email / team leader email) about my refunds of Rs 1550/- which i had paid for a new internet connection for which I had applied on 02/07/2013 by chaque which also got cleared on 13th July and the connection never got installed. Since then, I have been repeatedly asking for my refunds as i no more need their connection and am fed up of their services but i am getting the same automated reply and no proper answer nor refunds. I am hereby attaching proof of the receipt of the new application that i did and also proof for the check that got cleared in the name of RCIL(Reliance Communication India Ltd.). Also I am copy-pasting few of my emails that i sent to them earlier here :

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to : [protected]@relianceada.com
date : 1st August
message :

I have had applied for new broadband connection on 2nd July, 2013.
CAF No.: [protected]

The field executive name was Mr. Amit Prince and his related office address is :
Reliance HR Services Pvt. Ltd.
Reliance communications ltd.
1st Floor, Nr. Anand Nagar, Prahladnagar Road,
Satellite, Ahmedabad.

I had given cheque payment of Rs. 1550/-
Cheque no: 681486
Cheque Bank: Dena Bank.

It got cleared and debited from my account on 13th July, 2013.

Now the thing is i never got my connection installed and working till date. I had also registered complaint twice on your call center number for which once i got response from your call center executive named Priyanka who also provided me with the complaint no :[protected] which then after 2 days when i tried to use it for knowing the status, i was told that the number is wrong and we do not register complaints when you dont have user id or if my connection is not yet active.

So it looked like i was being fooled by your executive or no one had taken any steps for that. So 2 days later, on 29th July, when i called with my same complaint, at that time, I was told by your executive that i am filling in all the details and wont be able to provide you with complaint number as your connection is not yet active but whenever you call again and mention your mobile number, the executive will come to know about my this complaint. But when i called today for knowing status, Again i was told that there is no data on my complaint.

Now either i am being fooled by Reliance or either Reliance is in no mood of making refund of my money.

Please let me know when will i get my money back as i no longer require broadband connection as i have already purchased reliance dongle.

If i am getting no response from here too, I wont have any option but to file case against Reliance for fooling their customers.

Awaiting your reply


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to : president.[protected]@relianceada.com
date : 3rd September
message :

Please look at the below forwarded message as i still haven't found any solution and no-one has replied me from your side. I need an explanation. As you can see, I have already mailed at customer service email on 1st of August but still have not got any reply.


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Got reply from them :

Dear Customer,

This is with reference to your e-mail for your Reliance Broadband Subscriber ID[protected], regarding refund.

We have escalated your complaint to our concerned team for redressal on priority.

You will get the refund amount within 45 - 60 days from the date of escalation (i.e[protected].

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Soniya Surve
Officer-Customer Care
Reliance Communications Limited.

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I then waited patiently till 65 days from 24th August which they mentioned above but still no refunds. Then i again emailed them regarding the same issue and inquired about the status


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Got this same reply again from them but make a note of the date change So do I will get any refunds now or i will just have to wait for another 60 days after 60 days|? :

Dear Mr. Jani,

This is with reference to your e-mail dated September 06, 2013 for your Reliance Subscriber Id[protected], regarding refund issue.

We have already escalated the issue to our concerned team who will look into the matter and resolve it on priority.

Further, you will get the refund amount within 45 - 60 days from the date of escalation (i.e[protected].

If any issue persists, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Best regards,

Saiprasad Gharat
Officer - Customer Care
Reliance Communications Ltd.


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I think i have lost my patience now and am ready to take legal action against the fraud they are committing. Please help me on this case and i request you to read all the content of the post to know the situation. There are infact a lot of emails done besides this but same result so i have filtered and pasted that were required to aware you of the thoroughness here.

I am hereby attaching snapshot of my bank receipt and application slip.

Thanks for helping out
Dhaval Jani