[Resolved] Reliance Communications — high discharge from LAN damaged my Laptop T400 lenovo | |||
Dear Sir, My reliance customer id is [protected]. I am using the reliance broad band service for the past one year. On Saturday approx[protected].15pm ., i was connected the internet throw my LAN port using reliance Fixed line LAN card(no modem) directly . Suddenly a big sound with lighting sparks and burning small came from my laptop LAN card. after that laptop got complete dead. the LAN port of my laptop and reliance card socket got melted and burned. Its my company laptop of lenovo T400. When i check with our technical person they said hard disk, motherboard and data all gone. Its my 3 years worth of work inside that laptop, but all gone. I raised a complaint with reliance regarding this on Saturday 11.30pm(approx) itself. complaint number[protected]. No one responding me till now , i am calling and begging them even higher officials.Till now no one visited, i got a feed back from customer care there was a server problem the case was updated like that,now they simply say problem with my laptop, I know there is lot of time to hide the problem from their side.Sir they do poor service and no reliability. i am just crying inside what can be done. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 8 Comments | |||
Comments
Today also i called them[protected].05pm). Customer care person said server port burnt and big problem in their server, which is in my area, even technical person also said the same (Technical person number -[protected]), but no one come and see my problem yet, no solution for my laptop. Still i am not able to belive my laptop burnt (panel, harddisk...etc), due to high discharge from reliance broadband line. again i asked for solution to my laptop and disconnection. I hope someone will give me some solution.
Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Cheers,
RCOMcare
Dear sir,
After long time today the Reliance 27/6/2012 8.30pm one technical person came and verified the issue. I asked solution about my laptop, he said he can not do anything. he simply changed the wire and taken away the damaged wire. i asked for disconnection both net (compliant no[protected] /Landline (compliant number[protected] still they hvnt take action against it. this my mental torture i never get ever before, all becoz of reliance. they are killing me by their poor service.
please sir help me.
After long time today the Reliance 27/6/2012 8.30pm one technical person came and verified the issue. I asked solution about my laptop, he said he can not do anything. he simply changed the wire and taken away the damaged wire. i asked for disconnection both net (compliant no[protected] /Landline (compliant number[protected] still they hvnt take action against it. this my mental torture i never get ever before, all becoz of reliance. they are killing me by their poor service.
please sir help me.
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOMcare
Dear Sir,
i got a mail from reliance to pay amount for disconnection
Dear MR STEPHEN LORDSON P
From Vishnu.S.[protected]@relianceada.com
Sub: Non-Payment of Bill – Overdue
Ref: BAN No: [protected]
Thank you for choosing Reliance Broadband as your preferred service
Provider.
This is with reference to the non-payment of your Broadband Connection -Bill.
We are sorry to inform you that an outstanding of Rs.902.14 /- is reflecting as overdue for payment on your above mentioned Account Number.
We request you to make the payment against the same within two working days from
the date of receipt of this letter. You may please note that in the event
of non-payment within the aforesaid stipulated period, the Company reserves
its right to take appropriate legal action against you in addition to disconnection of Services.
Assuring you of our best service at all times.
Warm regards
Reliance Communication Limited
Thanks & Regards,
S Vishnu Vardhan
Manager - Revenue Assurance
[protected][protected][protected][protected][protected]------
They not given any solution for my laptop worth 75, 000 yet but asking the customer to pay money.
it is really again bad experience and the mental torcher from these people really uncontrollable kindly do the needful.
i got a mail from reliance to pay amount for disconnection
Dear MR STEPHEN LORDSON P
From Vishnu.S.[protected]@relianceada.com
Sub: Non-Payment of Bill – Overdue
Ref: BAN No: [protected]
Thank you for choosing Reliance Broadband as your preferred service
Provider.
This is with reference to the non-payment of your Broadband Connection -Bill.
We are sorry to inform you that an outstanding of Rs.902.14 /- is reflecting as overdue for payment on your above mentioned Account Number.
We request you to make the payment against the same within two working days from
the date of receipt of this letter. You may please note that in the event
of non-payment within the aforesaid stipulated period, the Company reserves
its right to take appropriate legal action against you in addition to disconnection of Services.
Assuring you of our best service at all times.
Warm regards
Reliance Communication Limited
Thanks & Regards,
S Vishnu Vardhan
Manager - Revenue Assurance
[protected][protected][protected][protected][protected]------
They not given any solution for my laptop worth 75, 000 yet but asking the customer to pay money.
it is really again bad experience and the mental torcher from these people really uncontrollable kindly do the needful.
I want to discharge my broadband connection but no one receive my calls. Customer care executive are not support me. so what can i do for this. Please cut my lines and stop sending bill for my connection. Other wise i cant pay no more.
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Lenovo Laptop — LAN
sir,I bought a laptop in sep. but after some day my LAN not working properly.I have complaint in service center, he submitted my laptop and return after 3 days but it not work properly.