[Resolved]  Reliance Communications — Reliance store

Address:

Hyderabad, Andhra Pradesh

I bought a reliance gsm sim card in the month of february and had submitted my documents while purchasing the sim.
Yesterday all of a sudden without any intimation services were disconnected from my ohone, on calling the customer care and finding out the reason after waiting on hold for around 20 mins the customer care told me to submit my documents again.
Today i went to the reliance store in madhapur (Hyderabad) and the arrogant staff i met there made the scene even more misreable. he says he will not take my documents because it was not purchased from his store, on requesting him to do so, he told me that i was wasting his time. one of the worst answers i expected from the reliance representative. i asked him if i could meet the manager and his reply was i am the manager what can you do? later another staff from the store gave me the managers card. i tried calling the manager but he hardly seemed bothered and told me he will look into it, which still dint solve my problem. later i went to a local retailer and he took my documents and told me, he will get the sim re activated. one of the worst services i have ever experienced. and will strongly not recommend reliance services to anybody i know. your staff at the store dont help at all.
i have a vodafone connection and was asked to submit my documents few months back, i just walked into a store, i had to do nothing, just gave my documents and my phone no. and within 5 mins my problem was solved and i even got an initimation 15 days before the date they could disconnet my services. and reliance was a torture. i had to choose this because i moved to hyd else i could never make this mistake.

Please give adquate training on customer service to your staff, it is a disgrace to the company to have such an arrogant staff like Sai-[protected]
Manager-Srinivas Rao - [protected]

my no. is still not activated, i have no clue when the process is going to complete and my no. starts working. i just hope its before i purchase another sim from another service provider.

please let me know if there are other formalities to be completed.

thank you.

mayank jeloka
[protected] (no. doesnt work)
[protected] (vodafone)
[protected]@yahoo.com