[Resolved]  Reliance Communications — charging bill even after termination of the connection

Address:

Hyderabad, Andhra Pradesh

I went to reliance office on 10th Feb 2011 and paid Rs.1872 and submitted my termination letter for my postpaid wireless internet. I asked reliance communications team that can I consider my connection is terminated then they said "yes" and gave me the receipt .
They called me again on 12th Feb 2011 and told me that please pay Rs.150.52 as they calculated wrongly then I paid immediately , please see the payment history attachment.

Now reliance comm. guys are asking me to pay Rs. 82.64 rental , they have called me many times and somany mails are floated in between us, simply Iam wasting lot of my valuable time for this issue . I have attached second screen shot it shows that one more bill will also be generated on 15/04/2011.

Note: Since Nov 2010 , Iam not using wireless netconnector but I was paying the money promptly because when I called the cust care and asked them to terminate over the phone but they said you have to visit reliance office. in Jan 2011 ,cust care told that we will keep in suspend mode so that you can pay less amount (Rs.100) but it never happened , so on 10th Feb 2011 I visited reliance office and asked them to terminate then they asked me to pay Rs.1872, I paid it , after 2 days again asked me to pay Rs.150.52 , I paid that also . Now after some days they started asking me to pay Rs.82.64 as rental for the terminated connection. It seems they are not terminating my connection even though I cleared all the amount and they are simply charging the bills .

Please help me to resolve the issue. Iam wasting lot of valuable time .

thanks & regards,
Sudhakar kakkireni
sudhakar.[protected]@tcs.com