Reliance Communications — Inefficient call Center & Poor Service

Dear Reliance, This is with great regret I am writing up to you... About the experience with Reliance CDMA service. It's been 5 days since my phone has not been working all of a sudden..... While I was travelling from Coimbatore to Madurai. As I stationed at Madurai, I approached the reliance Cust care office ... And they informed that the error was at the end of the Handset provider... And hence I was shuffling from Samsung to Reliance. I also called your call centre on Thursday which is 12th and spoke to them about my issue.... Failing to get a response I approached your service centre in Coimbatore and they informed me that on Saturday by evening 6 my phone should be up and running as my details have been deleted from your database. Patiently I waited till Monday morning ...and. Have no response .. Not even a call.. Not even my alternative number was taken to keep updating me!!! Please understand a 5 days with the phone not working due to your technical snag has already caused loss to my business worth lakhs..... And no response from your team agitates me even more. So, I decided to call up the all centre today and check on the status I called by around3:45pm spoke to a Ms. Ramya ... And she said let me provide u with a complaint number... I explained to her and she said this is the best she can do ... I asked her to transfer the call to her supervisor... He put me on hold to check if the managers or supervisors are available or not.... She comes back stating let me note down ur complaint n bla bla.... Does this mean that your call centres are managed with no managers or supervisors... If they are not their to receive or speak to a customer in trouble ... Then why are u paying them ????? So, I decide to call back n speak to Ramya. By around 4 ... I call up ur call centre again..... N they say the servers are not working call after an hour ... Now r u testing my patience!!!! Inspite of sending this mail on 16th sep .... Ders no response from d company !!!!!!!