[Resolved]  Reliance Communications — internet speed too slow

Address:

Jharkhand

Sir,
I have registered a problem on 5/2/2012 at 9:40 am regarding a speed issue with my GPRS connection. And the customer care executive given me the Complain id[protected] and said the problem will solve in 4 days.

but not solved after that I call the customer care to inform them that the problem is not solved and I got those answers.

1) You are using a 2g pack on a 3g sim. So you will get poor speed.
I know it doesn't matter if I use a 3g or 2g sim.i will get the speed for which I recharge.

2) The executive says though I use a 2g connection I get poor speeds.(the speeds are as poor I can't even open my Gmail account, downloading a song in 1KB/s.)
so is this the regular 2g speed. so what the 2g is for?even your website claim that the speed should be more than 200 kbps.


3) The executives continuously disconnecting my call. I just want to tell them that I faced the same problem 1 and a half month ago and that time the problem is solved. so if the same problem arise how can the technical department said that the problem can't be solved.

4) I use a software which gives me the details of my connection. I came to know that the connection is limited to 64kbit/s. This is not fair.i only get speed of 3-5 kbps.even your website claim that the speed should be more than 200 kbps.

I was said to wait for 4 days, but I am writing this mail cause I got that feedback from technical department. I am writing this letter to you with hope that you will solve the matter as soon as possible.

Thank You

The Complan is register for
Ph no – [protected]
Name of Owner – Manoj shankar
bokaro, chas, bhojpur colony
jharkhand-827013