Reliance Communications Limited — too many complain all at once..

Address:

New Delhi, Delhi

Dear Reliance, here i am not worrying about the spellings and compositions of all the sentence bt i know it is understandable! I am using Reliance for like 6-7 Years now. and Like so many of your other Reliance user I am also facing some similar problems! which for some reason no one is going in court for. like illegal balance deduction.. each time when this happens we all hear from your customer care representative that SOME ONE IN YOUR HOME OR KIDS may have pressed any button.. let's be honest me and you both know that's a lie.. but i get it.. this is Reliance's way to earn some good money. like the way all the tariffs gone to 28days only so in an annual cycle you got one month.. so now you have a year with 13months! YEEEE!! cheers!!! :P anyways.. now.. let's talk about my COMPLAINT(s).. Complaint no A. There one time i received VAS deduction more than 3-4 time in a SAME day which lead my balance 3rsx4 times = -12 INR. seems too cheap to go in court for..isn't!? i called customer care.. they answered.. but that call was funny.. call was connected but no one was talking.. i heard "abay!! 4 anday (eggs) ka omlate bana aur chai de waha ja ker..." the accent was like it was a SARDAR then that person answered. in a professional way like he just came from HOWARD UNIVERSITY .. asked very nicely.. "Welcome to Reliance how may i help u!!" i was feeling like stand up and clap for the institute where he studied abt CALL CENTER ! i asked about my VAS deduction, So he put me on hold.. probably looking in the "Excuse book reference powered by RELIANCE" and he said, "Sir you subscribed for a Daily Jokes Service..." I said, "no i didn't and if i did why i didn't receive any jokes yet" he replied, "hmmm! so how can i help you" I said, "I want refund and i didn't activated any service YOU KNOW IT...so plz don't freak me out.." he replied after 1-2 min, "ok! sir your 12rs has been refunded in ur account thanks for calling in reliance.." then he ran away so quick..although there was nothing else i had to ask but i understand that HIS EGGS were ON GAS!! Complaint no B. that above one was not so much of a complain but hold on.. you would know why i told you about this. now... even after this i still VERY VERY VERY OFTEN receive those 3 rs VAS Deduction with the Test Msg as well. but i ignored it.. then i installed RELIANCE INSTANT CARE app in my android mobile after this when again i got that VAS txt.. i checked in that app "NO VAS SERVICE SUBSCRIBED" now can you tell me HOW? & WHY?.. this is clearly that i caught your service based deduction Red handed. so if you app doesn't show any VAS service then why the hell i am keep suffering those deductions and even if i did subscribe like you say SOME KIDS may have press any key...yabi daba aabaa!! WHY I DON'T GET ANY SMS from that service.. i mean what kinda service i activated that i don't even know or i get any jokes, tips or anything. i mean this time that customer care person said that i activated JOBS notification! i mean i am a business man why the hell i would look for a job. so.. in this section i cleared that I was keep getting text but your own app and ME we both know that i didn't subscribe for any service. Complaint no C. (I have recorded calls from this very time..) kinda like above 2 but it also tells abt amazing Reliance service now i mostly recharge 799rs pack, 3G net pack sms card. so i keep around only 10-15rs as balance. then this one time i used those FREE 30min for other network in a day and even used some balance.. now i had almost 2-3Rs left in my account i checked my balance.. it showed me 3.09/- INR and as soon i was going to call..i got a text... that VAS SERVICE, 3rs's SLAP on my face. now i got pissed becoz i had to make an urgent call. few mins later i called to C Care and the person was in sleepy mode.. he was yawning..YES YAWNING!! but it's ok i can let it go after all I THOUGH he was a HUMAN. but no he was an AS... ! he was keep saying that you activated some FRIENDSHIP service.. and when i was telling him NO I DIDN'T and if i DID why your android app is not showing me any details about that! but he fell asleep and i heard a background noise "Hariyana se Delhi!! Hariyana Se Delhi... 4 swaari!! 4 swaari!! jaldi jaldi jaldi...!" this would be what in very near future judge and our lawyers would hear that it took that C Care person almost 40 sec to wake up and reply me.. reply what... "welcome to Reliance how may i help you!" i mean i laugh so hard that i let that poor guy's mistake go... for that moment!... now what bad luck he had that i have installed an android app which is on to records all the calls. so BAD NEWS for RELIANCE! Complaint no D (I've Recorded Call) this time i really need to know something more than just VAS stuff.. I was keep suffering balance deduction.. i didn't know which plan i use, has been expired. I called C Care that person told me my 123rs 1GB plan's MBs are empty now this is why i am facing balance Deduction on net usage. I told her that Ma'am.. i am facing this Balance deduction since last mid-day and i am using only WHAT's APP... i know i downloaded a GAME 3 days back so maybe this is why i am out of MBs but i have 16rs UNLIMITED What's APP pack. i had it with 123rs 1 GB pack. so even if 123rs 1 GB pack has no MBs.. but according to your 16rs What's App Plan.. what app should be free... and i wanna add more information to this story that what's doesn't use so much of bandwidth so at most i could lose only 5-6 rs as i did use what's app... but i faced 20-30rs illegal deduction!.. she looked at her EXCUSE BOOK POWERED BY RELIANCE and told me that lamest excuse. "sir, you must have MBs in your account to use 16rs What's APP pack!?" "Ma'am! this seems a joke to me.. becoz if i have to have MBs then what is that so call UNLIMITED what's app crap..i understand that i have to keep my balance above 0 to 5rs but NOW YOU TELLING ME THAT i also have to store MBs...?" {no reply} After almost 15-20 Sec.. i hear her talking to her co-worker "oye tune chutti apply ki kya?...nahi yaar.. krugi aaj daykha kya hota hai" but she came to my call after 10-5 sec saying.. "Sir.. i checked your account you need to have MBs in your account..." I was like -_- . "Ma'am! you just told me this.. and i even asked you something after that..? So...? she replied, "So... is there anything else where i can help you" "Ma'am you didn't answer my previous question.." "So... is there anything else where i can help you" ...by this moment i felt like i am talking to a robot who was just talking to her co-worker abt Vacations.. and here again.. i GAVE UP and Recharged my Mobile with my problem unresolved. Complaint no E (I've Recorded Call) now.. these days i am keep getting call from reliance trying to sell me POSTPAID connection.. well i kinda like the idea of having postpaid connection so i applied for it.. they send me their agent and charged me 500rs for that and they also gave me Receipt. now it's been more than 3 weeks and their numbers are off ! for me it sounds funny that for 500rs that entire system worked :P so i can say for sure again here is fault in your Reliance SYSTEM! I am can giving you address of that agent of yours.. giving away postpaid like some sort of Peanut Seller in Evening Market. ...even till this time i was letting all the stuff go.. Complaint no F (Poor girl didn't know i have recorded her call already...) even after applying for postpaid i am keep getting call for new reliance post paid connection and they say normal bye when i told them that i already did and waiting for a call back from those people.. now here 2 days ago i got a call from RELIANCE again... Reliance Sales Girl : Sir do u want post paid connection from reliance... Me (Politely): Mam i was interested and i did apply 3 weeks ago!!! paid 500rs!! gave all the papers!!! and still no reply from you guys...so i am not interested Anymore!! here she replied something so beautiful... Reliance Sales Girl : Sir! aap to aise khe rhe hai jayse AAP "MARAY JA RHE HAI" POST PAID K LIYE!! ...BYE! ..and after this she disconnected the call otherwise i was going to reply ki "maray to aap log ja rhe hai ki ek number her call center main itna desperately ghoom raha hai..." Complaint no G : Again that VAS 3rs Deduction for no reason i called C Care... like always they made excuse that typical "YOU ACTIVATED a SERVICE" when this time i said loud that "YOU GUYS DO IT ALL THE TIME AND AS SOON i call.. you ppl do refund. why the hell you guys need to target our balance like this all the time.. just because no one is going in COURT but i am very sure and you will be agree too that as soon if i will publish an Ad about this Complaint against your company asking for more Reliance Customer to Join this VAS Deduction stupidity based complaint against Reliance. i will get so so many people in no time." He replied rudely... like it was my mistake, "are you done talking? ... aapke 3rs refund ker diye gye hai . is there anything else" I said no.. he said BYE and gone... NOW in the end: if you could check my Account Details... 1; I use 799rs Tariff every month 2; Msg Cards 3; 123rs Net Card 4: 100-150 Talk time this clearly means i not a cheap and normal Reliance user. but still i am registered in your customer list of "SCREW THEM UNTIL THEY DIE LIST" so..here YOU TELL ME WHAT SHOULD I DO... and plz.. don't send me a call... consider this mail as my final call to you abt this.. NEXT TIME I WILL BE JUST STARTING AN COMPEIGN AGAINST THIS ENTIRE THING BECAUSE THIS TIME "I HAVE RECORDED CALLS!!" reply me either here or in my email address : [protected]@gmail.com i am not going to give my number here becoz i am LEAVING RELIANCE ANYWAY!!! -- Regards *Raahul Saxena*