[Resolved]  Reliance Communications — SMS problem

Address:

Maharashtra

Please do the need ful for trailing mail,

Thank you.

Relianceada

Location: Maharashtra, India


Laukik Patil on Mar 7, 2011


SMS problem
Dear Sir,
Im holding Reliance CDMA mobile service from last 8 Years,but im not able to send SMS from my SIM card ,as i change ,mobile,Sim card and did various complaint fro the same,but still the same problem is not sorted out ,its very much trouble for me due to this ,please find below mention corrospondences fro the complaint and there mail fro same.

thank you
laukik patil
Dear Sir,

With referance with trailling mail and Service Request No[protected] and 'ADAG=[protected]'Reference your mail,

Still the same problem is not sorted out only i received mail that it has been sorted/solved.

Please look in to matter to avoided further inconvenience or else i have to go to Consumer forum for the same.

Thanking you

Laukik R Gawarepatil
Mobile-[protected]




----- Original Message -----
From: [protected]@relianceada.com
To: [protected]@indiatimes.com
Sent: Wed, 2 Mar 2011 17:36:26 +0530 (IST)
Subject: RE:'ADAG=[protected]'Reference your mail


Dear Customer,
In response to your mail and subsequent telephonic conversation had with you regarding SMS issue, please note that your complaint is logged as Service Request ID[protected]. We are working on it and will respond to you in next 3 days.

We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.


Regards,



Parbinder Gulwani

Customer Care

Reliance Communications



For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.



You can call on *333 or 198 (Both are Toll free) from your Reliance Phone or 3033 3333 from any other phone.



Dial *225 to get your CDMA Prepaid Account Balance Information.

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.



This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: [protected]@indiatimes.com ([protected]@indiatimes.com)
Date: Tuesday, March 01, 2011 05:24 PM
To: rcomnodaloffice.[protected]@relianceada.com (rcomnodaloffice.[protected]@relianceada.com)
Cc: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Reliance CDMA mobile-No-[protected] -SMS problem




Dear Sir,



Myself Laukik R Gawarepatil holding Reliance CDMA mobile-No-[protected] from 2004 (since last 6 years)



As I complaint earlier various time (written, toll free call, Customer service, Techinical support) concerning message sending problem from my Sim number. Till date said problem not get solve.



Whenever I complaint after particular days pass I received message saying problem get solved .but it is still not solve.We tried (me and Web world Representative) by changing mobile, Sim card and other method too.



Due to this unnecessary im not able to use its SMS service for my various purposes and I don’t want to cancel this Reliance number as is very reasonable about call, roaming charges and services.



Kindly do the needful to solve this message sending problem as earliest.



Hoping for earliest action.






Thanking you



Laukik R Gawarepatil



Mobile-[protected]



Please find previous follow up for the same



----- Forwarded Message -----



From: [protected]@indiatimes.com



To: [protected]@relianceada.com



Sent: Thu, 27 Jan 2011 18:40:00 +0530 (IST)



Subject: CDMA to GSM & not able to send sms



Dear,



Im having Reliance mobile no.[protected] customer from last 8 years ( 4 years Postpaid & 3 years Prepaid )



Now i want to transfer mobile/sim from CDMA to GSM with same number,



Weather it is possible ? if yes .then what are the formalities ?



Alos im having sms sending problem since last 5 years as i complaint 4-5 times ,visited gallery,complaint,but still that problem is yet to sort out.



Waiting for early and positive reply.



Thank you



Laukik R G Patil



[protected]



REMINDER----- Forwarded Message -----

From: [protected]@indiatimes.com

To: [protected]@relianceada.com

Cc: [protected]@relianceada.com

Sent: Fri, 28 Jan 2011 19:04:32 +0530 (IST)

Subject: RE:'ADAG=[protected]'Reference your e-mail



Dear,



Thanks for mail,with reference to below mail,



Reason for shift from CDMA to GSM is more handset option with less cost .

Alternate contact number-[protected]

Day time 9 to 6 pm.

Waiting for early response.



Thank you






Laukik R G Patil



[protected]




----- Original Message -----

From: [protected]@relianceada.com

To: [protected]@indiatimes.com

Sent: Fri, 28 Jan 2011 18:54:27 +0530 (IST)

Subject: RE:'ADAG=[protected]'Reference your e-mail






Dear Customer,



This is with reference to your e-mail regarding MNP for your Reliance Mobile number [protected]. Please forward the following details to us at the earliest:





Reason of Port In (CDMA to GSM) :



Alternate contact number, if any :





Best time to contact you at the alternate number :



We would require the same to assist you better.



Alternatively you can visit your nearest Reliance Mobile Store. One of our executive will assist you better.



The list of Reliance Mobile Stores is attached herewith for your ready reference.



We understand your concern and sincerely apologize for the inconvenience caused and take this as feedback to improve our service to meet your expectations.




Regards,






Haresh Parmar



Customer Care

Reliance Communications






For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.




Dial *225 to get your CDMA Prepaid Account Balance Information.




You may also call on *333 or 198 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.




Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).



Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.






The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.




This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.







-----Original Message-----

From: [protected]@indiatimes.com ([protected]@indiatimes.com)

Date: Thursday, January 27, 2011 06:37 PM

To: [protected]@relianceada.com ([protected]@relianceada.com)

Subject: CDMA to GSM & not able to send sms




Dear,




Im having Reliance mobile no.[protected] customer from last 8 years ( 4 years Postpaid & 3 years Prepaid )




Now i want to transfer mobile/sim from CDMA to GSM with same number,



Weather it is possible ? if yes .then what are the formalities ?




Alos im having sms sending problem since last 5 years as i complaint 4-5 times ,visited gallery,complaint,but still that problem is yet to sort out.




Waiting for early and positive reply.




Thank you




Laukik R G Patil



[protected]